Skip Ribbon Commands
Skip to main content
The Institute of Internal Auditors North AmericaBreadcrumb SeparatorAbout UsBreadcrumb SeparatorContact Us

Contact The IIA

Mailing Address
1035 Greenwood Blvd., Suite 401
Lake Mary, FL 32746 USA

Customer Relations
Phone: +1-407-937-1111
Fax: +1-407-937-1101

Frequently Asked Questions


Join Our Community

LinkedInFacebookTwitterAudit Channel

Email a Department

Department​ Contact this department for
Advertising and Sponsorships Advertising and sponsorship-related information and support​
Advocacy​ Advocating the profession​
Academic​ Academic Relations​
Accounting​ General accounting, payables, receivables, etc.​
Audit Intelligence Suite (AIS)
(formerly Global Audit Information Network® [GAIN] Benchmarking Tool)
​Benchmark your audit activity, assess your team, and survey your key stakeholders. Once you know the results, you will be in a better position to improve your audit activity. Get started now.
The IIA Bookstore​
Career Center​ Online job postings​
Certification​ Certification Candidate Management System (CCMS); IIA certification programs (CIA, CCSA, CGAP, CFSA, CRMA, QIAL, IAP, and BEAC)
If you are a certification candidate and/or have a CCMS record and wish to reach The IIA’s Certification Department, please log into CCMS and log an incident. If you do not have a CCMS record, please contact Customer Relations.
Chapter Relations​ ​Chapter administration and programming including CAP, promotional materials, reports, and other chapter resources
Customer Relations​ Orders, registration, information requests, membership information, etc.​
Editor​ Internal Auditor magazine, website, and app
Governance Questions related to IIA Committee and Board of Directors governance structure, meetings, nominations or Global / NA Board Recognition and Award programs.
Human Resources​ All human resources-related questions​
Contact Customer Relations to get help with new or existing memberships, inquire about your status, pay an invoice, update your profile, or any other customer-related issues.
Group Membership: Get specialized support for Audit Group and Government Audit Group Program (GAP) members.
Membership Development Team: Give feedback about membership promotions or options.
Membership: Let us know how we can make your membership more valuable!
NOTE: The membership team does not have access to edit member data. Please contact Customer Relations.
Public Relations​ Materials and programs to help you promote the profession to executive management, boards of directors, audit committees, and the masses
Quality ​Questions related to Quality Assurance and Improvement Program (QAIP) and resources regarding external quality assessment
Research​ Internal Audit Foundation​
Standards & Guidance​ Questions or comments about the International Professional Practices Framework, the Standards, and other guidance
Training ​Information about seminars, conferences, on-site training, OnDemandexecutive developmenteLearning, and CIA exam preparation
Web​ Questions about website content​

Complaint Processes and Forms

For ethics complaints, processes, and forms, please visit our Code of Ethics page.