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The Institute of Internal Auditors North AmericaBreadcrumb SeparatorAbout UsBreadcrumb SeparatorContact Us
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Contact The IIA

Mailing Address
247 Maitland Avenue
Altamonte Springs, FL 32701-4201 USA

Customer Relations
Phone: +1-407-937-1111
Fax: +1-407-937-1101
E-mail: CustomerRelations@theiia.org

Frequently Asked Questions

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Department​ Contact this department for
Advertising and Sponsorships Advertising and sponsorship-related information and support​
Advocacy​ Advocating the profession​
Academic​ Academic Relations​
Accounting​ General accounting, payables, receivables, etc.​
Bookstore The IIA Research Foundation Bookstore​
Career Center​ Online job postings​
Certification​ Certification Candidate Management System (CCMS); IIA certification programs (CIA, CCSA, CGAP, CFSA, and CRMA)
If you are a certification candidate and/or have a CCMS record and wish to reach The IIA’s Certification Department, please log into CCMS and log an incident. If you do not have a CCMS record, please contact Customer Relations.
Chapter Relations​ ​Chapter administration and programming including CAP, promotional materials, reports, and other chapter resources
Customer Relations​ Orders, registration, information requests, membership information, etc.​
Editor​ Internal Auditor magazine, website, and app, and specialty newsletters (Gaming Auditorium and FSA Times)
Global Audit Information Network (GAIN)​ ​Benchmarking services
Governance IIA governance issues​
Human Resources​ All human resources-related questions​
Membership​
Contact Customer Relations to get help with new or existing memberships, inquire about your status, pay an invoice, update your profile, or any other customer-related issues.
Group Membership: Get specialized support for Audit Group and Government Audit Group Program (GAP) members.
Membership Development Team: Give feedback about membership promotions or options.
Membership: Let us know how we can make your membership more valuable!
NOTE: The membership team does not have access to edit member data. Please contact Customer Relations.
Public Relations​ Materials and programs to help you promote the profession to executive management, boards of directors, audit committees, and the masses
Quality ​Questions related to Quality Assurance and Improvement Program (QAIP) and resources regarding external quality assessment
Research​ The IIA Research Foundation​
Standards & Guidance​ Questions or comments about the International Professional Practices Framework, the Standards, and other guidance
Training ​Information about seminars, conferences, on-site training, executive developmente-learning, and CIA exam preparation
Web​ Questions about website content​

Complaint Processes and Forms

For ethics complaints, processes, and forms, please visit our Code of Ethics page.