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The Institute of Internal Auditors North AmericaBreadcrumb SeparatorAbout UsBreadcrumb SeparatorContact Us


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Contact The IIA

Mailing Address
1035 Greenwood Blvd., Suite 401
Lake Mary, FL 32746 USA

Customer Relations
Phone: +1-407-937-1111
Fax: +1-407-937-1101
The IIA supports English, Spanish, and French


Including CPE Reporting and Exam Scheduling, please open a case via Our Candidate Certification Management System (CCMS) by following these steps below:

  1. Log into your CCMS profile
  2. Select "Help" from the top menu bar on your homepage
  3. Open a new case

Frequently Asked Questions

Email a Department

Department​ Contact this department for
Advertising and Sponsorships Advertising and sponsorship-related information and support​
Accounting​ General accounting, payables, receivables, etc.​
The IIA Bookstore​
Career Center​ Online job postings​
Certification​ Certification Candidate Management System (CCMS); IIA certification programs (CIA, CCSA, CGAP, CFSA, CRMA, QIAL, IAP, and BEAC)
If you are a certification candidate and/or have a CCMS record and wish to reach The IIA’s Certification Department, please log into CCMS and log an incident. If you do not have a CCMS record, please contact Customer Relations.
Customer Relations​ Orders, registration, information requests, membership information, etc.​
Editor​ Internal Auditor magazine, website, and app
Governance Questions related to IIA Committee and Board of Directors governance structure, meetings, nominations or Global / NA Board Recognition and Award programs.
Human Resources​ All human resources-related questions​
Public Relations​ Materials and programs to help you promote the profession to executive management, boards of directors, audit committees, and the masses
Quality ​Questions related to Quality Assurance and Improvement Program (QAIP) and resources regarding external quality assessment
Research​ Internal Audit Foundation​
Training ​Information about seminars, conferences, on-site training, OnDemandexecutive developmenteLearning, and CIA exam preparation
Web​ Questions about website content​

Complaint Processes and Forms

For ethics complaints, processes, and forms, please visit our Code of Ethics page.