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IIA Career Opportunities

Established in 1941, The IIA is an international professional association of more than 180,000 members providing certification, education, research, and guidance. Our mission is to be the global voice of the internal auditing profession: advocating its value, promoting best practice, and providing exceptional service to its members.

One of the Top 100 Companies for Working Families

Every year since 2004, The IIA has been named one of the Orlando Sentinel's Top 100 Companies for Working Families. The Orlando Sentinel publishes the list annually to recognize organizations in Central Florida that provide a family-friendly work environment and benefits. To be considered, organizations must submit details of eligibility including their core employee benefits, family-related benefits, work environment, employee communication, and training and education offerings. The IIA 's outstanding benefits package, which helped us win this prestigious award, includes a 3% safe harbor contribution and a generous discretionary annual 401(k) contribution, comprehensive health and wellness programs, tuition assistance, generous time off, and a host of other valuable benefits.

A Diverse Staff and Volunteer Structure 

The IIA is committed to valuing and encouraging diversity within its staff, its overall membership, and its volunteer leadership. "Diversity" in a global context relates not only to sex, age, disability, sexual orientation, and race, but also to religion, national origin, and ethnicity. The IIA's goal is to achieve an environment of inclusion and strength created by a diverse staff and volunteer structure. The IIA provides equal employment and advancement opportunities to all individual and does not unlawfully discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, or any other characteristic protected by law. Employment decisions are based on merit, qualifications, and abilities. The IIA will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

IIA Career Opportunities

If you are interested in career opportunities at The IIA, please submit your résumé and cover letter with salary history to hr@theiia.org. Please indicate the job opening in the subject line of your e-mail.

Current Job Openings
  •   Director of Government Services, IIA Canada / Directrice ou directeur des services gouvernementaux, IAI Canada

    The Institute of Internal Auditors Canada (IIA Canada) serves the needs of more than 7300 members, providing training, publications and services to members who work in internal audit, risk management, governance, internal control, information technology audit, education and security. IIA Canada is affiliated with a global organization of more than 170,000 members in 165 countries including a network of more than 105 national institutes.

    Reporting to the Executive Director, the Director of Government Services is responsible for developing and supporting the strategic and tactical initiatives of the Canadian Public Sector Audit Centre and for the direction of the Government Internal Auditors Council of Canada (GIACC) Secretariat.

    As a key member of the senior management team, the Director will enhance the value proposition for public sector members through advancements in community building, program development and delivery as well as research. As IIA Canada’s ambassador to the public sector, the Director is an advocate for the profession, representing IIA Canada at industry events including conferences, roundtables and speaking engagements, building strong ties with key stakeholders at all levels of government and advancing the objectives of the GIACC Secretariat.

    As the ideal candidate, you have a strong understanding of the internal audit profession. You are an experienced leader with a strong dedication to customer service and building collaborative relationships, particularly with a volunteer base. A high level of personal integrity, diplomacy and professional conduct, coupled with a strong drive to achieve organizational goals through exceptional quality, innovative approaches and advocacy, you will raise the profile and influence of the internal audit profession and enhance the quality and variety of services to members in the public sector. In collaboration with program staff and volunteers, you will develop and deliver a training program for public sector members including webinars, virtual symposia, workshops, roundtables, podcasts and other educational and networking events for members of the Centre.

    Located in Ottawa, this is an exciting opportunity for a seasoned collaborator to build a legacy around the Canadian Public Sector Audit Centre through a strong and vibrant community of internal audit professionals within the public sector. A university degree with a minimum of ten years of mid-senior management experience is required. Fluency in English and French, the CIA or related designations and association management experience would be considered assets.

    To explore this opportunity, please submit your cover letter and resume to hr@theiia.org. Please include Director of Government Services in the subject line.


    L’Institut des auditeurs internes Canada (IAI Canada) répond aux besoins de plus de 7 300 membres qui travaillent en audit interne, en gestion des risques, en gouvernance, en contrôle interne, en éducation et en sécurité, et cela, en leur offrant de la formation, des publications et des services. L’IAI Canada est affilié à un organisme mondial qui regroupe 170 000 membres de 165 pays formant un réseau de plus de 105 instituts nationaux.

    Relevant de la direction générale, la personne occupant la direction des services gouvernementaux est responsable de l’élaboration et du soutien des initiatives stratégiques et tactiques du Centre de l’audit – Secteur public canadien ainsi que de la direction du secrétariat du Conseil canadien des vérificateurs internes du secteur public (CCVISP).

    En tant que membre clé de l’équipe de la haute direction, cette personne améliorera la proposition de valeur de l’organisation à l’intention des membres du secteur public. Elle fera progresser l’établissement de la communauté, l’élaboration et la mise en œuvre de programmes ainsi que les activités de recherche. Représentant l’IAI Canada auprès du secteur public, la ou le titulaire du poste veillera à la promotion de la profession en agissant au nom l’organisation à l’occasion d’événements tenus par l’industrie, notamment de conférences, de tables rondes et d’allocutions à prononcer. Cultivant des liens étroits avec les principales parties prenantes de tous les niveaux, cette personne participe aussi à l’atteinte des objectifs du secrétariat du CCVISP.

    En qualité de candidate ou de candidat idéal, vous comprenez très bien la profession de l’audit interne. Vous faites partie des leaders d’expérience animés par un dévouement affirmé en matière de service à la clientèle et d’établissement de relations coopératives, particulièrement avec un bassin de bénévoles. Vous faites preuve d’une intégrité personnelle, d’une diplomatie et d’une conduite professionnelle irréprochables, et l’atteinte des objectifs organisationnels vous passionne, tout comme les démarches innovantes et les actions de promotion. Vous augmenterez la notoriété et l’influence de la profession de l’audit interne tout en améliorant la qualité et la variété des services offerts aux membres du secteur public. En collaboration avec le personnel et les bénévoles, vous concevrez un programme de formation à l’intention des membres du secteur public et en assurerez la mise en œuvre, notamment en planifiant des webinaires, des cybersymposiums, des ateliers, des tables rondes, des balados et d’autres événements éducatifs et de réseautage destinés aux membres du Centre.

    Basé à Ottawa, il s’agit d’un poste palpitant pour une collaboratrice ou un collaborateur chevronné désireux de créer un héritage à partir du Centre de l’audit – Secteur public canadien par l’entremise d’une communauté vigoureuse et dynamique de professionnels de l’audit interne du secteur public.

    Un diplôme universitaire et à tout le moins dix ans d’expérience au niveau de la direction intermédiaire sont exigés. La maîtrise de l’anglais et du français, le titre de CIA ou des titres connexes et de l’expérience de gestion d’une association constituent des atouts.

    Pour manifester votre intérêt à l’égard de cette occasion d’emploi, veuillez transmettre votre lettre de présentation et votre curriculum vitæ à l’adresse hr@theiia.org. Veuillez indiquer Direction des services gouvernementaux dans le champ d’objet de votre message.

  •   Director, IT Professional Guidance

    Leverage subject matter expertise to achieve value creation via growth of specific IT guidance products for The IIA. Serve as content developer and project manager for the development of IT guidance through collaboration with IIA global volunteer committees and virtual subject matter experts.

    Identify emerging issues and participate as a subject matter expert as The IIA defines relevant strategies to address IT topics in alignment with the overarching IIA content strategy.

    Serve as the liaison officer to the IT Guidance Committee (ITGC) to execute a strategic plan ensuring that Supplemental Guidance is periodically reviewed for relevancy and that new guidance is developed to address the evolving and elevating expectation of the internal auditing profession globally. This includes a framework that will enable an internal auditor to execute integrated audits with IT professionals and lines of business on IT issues as a trusted adviser from a business and risk perspective.

    Collaborate across the organization on initiatives to advance The IIA’s strategic objectives related to integrated auditing and monitoring risks in a technology-driven environment.

    Essential Duties and Responsibilities

    Professional Guidance Responsibilities:

    • Execute and achieve a strategic plan ensuring that IT professional guidance is periodically reviewed for relevancy and that new guidance is developed to address the evolving and elevating expectation of integrated auditors globally.
    • Update and promulgate the International Professional Practices Framework® (IPPF®) via development and maintenance of Supplemental Guidance (practice guides and GTAGs®).
    • Leverage personal IT and integrated audit subject matter expertise to develop high quality guidance.
    • Serve as content developer and project manager for the development of IT guidance through collaboration with IIA global volunteer committees and virtual teams.
    • Synthesize input from various subject matter experts to draft and revise guidance.
    • Ensure IT guidance is aligned with entitywide IT strategies including content, industry center, training, and certification.
    • Develop key performance indicators (KPIs) to measure and drive achievement and completion of committee strategic plans.
    • Conduct research, analysis, and remain current on emerging issues affecting the global internal auditing profession. Act as a subject matter expert on behalf of The IIA. 
    • Respond to inquiries from members, nonmembers, employees, organizations, quality assurance reviewers, etc., for interpretation of IT guidance.
    • Build relationships with IIA institutes and subject matter experts to grow the portfolio of IT guidance and pool of subject matter experts.
    • Develop marketing strategies and plans for promoting IT guidance.
    • Define the value proposition for each piece of guidance.
    • Advise and collaborate with marketing and public relations in preparing web events, IPPF-related promotional literature, and other communications.
    • Proactively support and promote the IPPF inclusive of the Mission of Internal Audit, Core Principles for the Professional Practice of Internal Auditing, Definition of Auditing, Code of Ethics, International Standards for the Professional Practice of Internal Auditing (Standards), Implementation Guidance, and Supplemental Guidance.

    Liaison Responsibilities:

    • Facilitate an effective working relationship between The IIA and its global volunteer committees. Establish and maintain mutual understanding and cooperation to advance the achievement of The IIA’s strategic objectives.
    • Coordinate IIA global committee activities (e.g., scheduling meetings, setting meeting agendas, preparation of meeting documents, development and maintenance of action dockets, recording minutes, and other governance reporting activities).
    • Actively participate in IIA global committee meetings and oversight body meetings (as needed). Support committee chairs in their reporting to the Professional Practices Steering Committee and IPPF Oversight Council.
    • Interact with IT Guidance Committee members, IIA executive management, as well as global institutes and a multitude of external stakeholders and their associated organizations. 

    Cross-Functional Team Responsibilities:

    • Provide IT and integrated audit technical guidance to members, IIA staff and management, IIA volunteers and Executive Committee members. This includes:
      • Providing editorial content for many IIA publications.
      • Defining the value proposition of the IPPF in partnership with Marketing.
      • Participating in speaking engagements, conference sessions, and webinars on behalf of The IIA.
      • Preparing PowerPoint presentations serving various constituents such as IIA executive leadership, chapters, institutes, and more.
      • Review of and input to technical content in courses and publications as requested.
    • Serve as a champion for and participant in the content strategy of The IIA to provide valuable content to our members.
    • Leverage various internal data inputs to develop outputs that increase the value proposition to members. Integrate Standards and Guidance with various IIA products and services.
    • Lend subject matter expertise to other IIA products and services, and serve on cross-functional teams as needed.
    • Collaborate within and among the Standards and Guidance and the Exam Content team as well as build and sustain strong collaboration partnerships throughout the entire IIA staff, institute, and volunteer organization.
    • Complete ad hoc projects as required by the President and executive management within The IIA.

    Critical Success Factors include:

    • Ability to leverage personal integrated audit expertise.
    • Strategic and innovative mindset relative to value creation.
    • Ability to engage and facilitate virtual teams.
    • Strong collaboration skills.
    • Ability to proactively promote the value of the IPPF.
    • Demonstrated experience prioritizing and balancing multiple, on-going high profile projects with ability to meet critical deadlines.
    • Proven ability to oversee all aspects of projects from start to finish.
    • Ability to meet deadlines.
    • Self-motivation and ability to work independently.
    • Demonstrated significant attention to detail.
    • Ability to remain unbiased and unthreatened in the environment.
    • Ability to recognize and appropriately handle highly confidential information.
    • High degree of reliability and integrity.
    • Ability to think globally.

    Supervisory Responsibilities

    This role directs and evaluates virtual teams of volunteer subject matter experts. This role also provides feedback to technical writers, either directly or indirectly on a project management basis.

    The role also requires strong collaboration skills within and among the Standards and Guidance and the Exam Content team as well as needing to build and sustain strong collaboration partnerships throughout the entire IIA staff, institute, and volunteer organization.

    Qualifications

    To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.

    Education and/or Experience

    Bachelors’ degree from accredited college or university required, with Masters’ degree highly desirable. Seven or more years related experience and/or training in IT or integrated auditing. Minimum of five years at the manager (or higher) level. CAE preferred. Experience with a professional service organization/professional association is highly desirable. Experience in the specialty industry group of technology is required. Experience with an international organization is an asset to any role within The IIA.

     

    Certificates, Licenses, Registrations

    Certified Internal Auditor (CIA) or the ability to achieve CIA designation within first 12 months of employment is required. CRMA, CFSA, CGAP, CISA, CPA, or CA are desirable; other certifications in governance, risk management, or control specialties also considered a plus.

    Other Skills and Abilities

    Excellent leadership and communication skills are needed to work with other professional organizations, governments, and regulatory bodies and influence their decision making. Ability to handle multiple priorities, lead and work in work teams, conduct business in a global environment and represent The IIA to other organizations. Strong presentation, diplomacy, and interpersonal skills are a must.

    Apply Today

    For immediate consideration, please submit your cover letter, resume, and salary history to hr@theiia.org.

  •   Exam Development Specialist

    Working with internal and external stakeholders, multiple third party vendors, and various subject matter experts this role ensures the accurate and timely translation of The IIA’s global certification exams which include: Certified Internal Auditor (CIA), Certification in Control Self-Assessment (CCSA), Certified Government Auditing Professional (CGAP), and Certified Financial Services Auditor (CFSA) and Certification in Risk Management Assurance (CRMA). This position oversees global exam translation, exam publishing and various project management functions.

    Responsibility includes ensuring the quality, validity, and security of the asset base of intellectual property which is attributable to $15 million in certification revenue annually; the majority of which is related to China computer-based testing (CBT).

    Essential Duties and Responsibilities

    • Ensures the consistent quality of the translated exams delivered by The IIA, which includes publication of multiple exam forms into 18 required languages.
    • Tracks progress of translations and follows up, as necessary. Provides regular reports on progress of translations to Certification management, IIA Senior Management, and IIA Exam Development Committee. Collaborates with the exam publication manager to incorporate translation and translation review into the production and quality assurance schedule.
    • Exports exam content from item bank for delivery to translation service providers for pricing, translation, and final verification. Ensures exam content is in required format for service providers.
    • Throughout the translation process, implements appropriate measures to ensure security of the exam content. This includes delivering exam content to service providers, receiving translated files from service providers, and assisting with regional reviews as needed.
    • Reviews translated items for formatting and quality assurance. Proofreads translated exams for accuracy and consistency. (Fluency in multiple languages is helpful but not necessary.)
    • Ensures the accurate input and maintenance of translated items in The IIA’s test bank utilizing exam development software to produce exams in required computer-based format for The IIA’s test administration vendor. Applies appropriate HTML coding to translated items after upload.
    • Coordinates and tracks the translation of ad-hoc changes to exam content, on a per-language basis.
    • Ensures the accurate input and maintenance of supporting text used with the translated exams, including (but not limited to) such components as welcome screens, non-disclosure agreements, score reports, and tutorials.
    • Maintains the defined network folder structure for translations and applies the defined file naming conventions.
    • Ensures that translators comply with IIA guidelines for translation and translation review. For each language, provides ongoing constructive feedback to service providers regarding the quality of the translation.
    • Edits translations as necessary, based on feedback from translators or quality assurance personnel.
    • Researches candidate complaints to confirm validity. Obtains corrections as needed, and coordinates with exam publication team to deliver updated exams to The IIA’s test administration vendor. Provides input to the certification operations team for communicating with the candidate. Provides feedback to the appropriate parties (translation service providers, institute reviewers, exam publication team) about the root cause of any translation errors.
    • Continually collaborates with exam publication team to ensure item review, exam production, and quality assurance processes are functioning adequately.
    • Adheres to strict confidentiality requirements for exam development and administration.
    • Serves as backup to Exam Content Project Manager for scheduling translation projects with vendors, processing invoices, and completing regional reviews.

    Qualifications

    To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.

    Additional experience requirements include:

    • Proven experience prioritizing and balancing multiple, on-going high profile projects.
    • Proven ability to oversee projects from start to finish.
    • Self-motivation and ability to work independently.
    • Attention to detail and ability to work on multiple tasks and projects with proven ability to meet critical deadlines.
    • Able to respect and handle confidential information.

    Education and/or Experience

    Bachelor's degree (B.A./B.S.) from a four-year college or university and three to five years' related experience and/or training; or equivalent combination of education and experience. General knowledge of the following business functions would be beneficial: internal auditing, accounting/bookkeeping, human resources, operations, information systems, and governance. Translation experience preferred. Experience with an international organization would be an asset to The IIA and its global goals. Fluency in multiple languages is helpful but not necessary.

    Computer Skills

    Intermediate or higher ability to work in a computerized environment with a working knowledge of most Microsoft Office products. Experience with test banking or test publishing software preferred. Experience with advanced databases and/or software languages/standards related to test publishing (such QTI or XML) would be an asset.

    Apply Today

    For immediate consideration, please submit your cover letter, resume, and salary history to hr@theiia.org.

  •   Product Manager

    Product Manager provides coordination and support to the Director of Content Strategy on product development and new business initiatives. This person will lead product management with a focus toward content composition and creation of products. The Product Manager will champion the process, from contracting to production, on various content-related projects. S/he will be responsible for keeping all aspects of the product on time and on budget, and be expected to regularly report project status to key stakeholders. The Product Manager must be able to make decisions that will ensure quality outcomes and will serve as point of contact to various authors, researchers, and review team members.

    Essential Duties and Responsibilities

    • Project-manage all phases of the content development process for assigned projects.
    • Facilitate feedback from project review teams.
    • Oversee and collaborate with the product’s team to ensure timely delivery of materials to vendors.
    • Work closely with The IIA Research Foundation’s Editorial Team to develop and implement a comprehensive project plan.
    • Coordinate contract-promised deliverables with researchers/authors and internal key stakeholders (Including payments, deliverable copies, etc.).
    • Assist in the development, monitoring, and reporting for products produced by The Foundation.
    • Serve as the essential point of contact for the all content products assigned, as designated by executive leadership. Interface with The Foundation staff, IIA’s professional services staff, authors, researchers, internal auditors, and other key stakeholders.
    • Coordinate with other IIA departments and The Foundation to manage the content management process.
    • Assist in managing the budget for each project/initiative assigned, including monitoring, forecasting, and reporting back on performance versus budget.
    • Connect researchers and authors with the editorial team to provide editorial guidance during content development.
    • Participate in the review process of RFPs, proposals, and manuscripts for understanding of pipeline additions and deliverables.
    • Ensure the process is well-organized and is being executed according to a set timeline. Inform management of challenges and offer suggestions and creative ideas to combat such challenges.
    • Participate with content editing, retail, and marketing teams to provide art direction for cover development.
    • Provide periodic status report updates.
    • Set up project accounts based on contract specifications and production needs.
    • Develop presentations, timelines, and reports to be presented to board members, volunteers, and staff related to overview and deliverables on assignments.
    • Some travel may be required.
    • Perform other duties as assigned.

    Supervisory Responsibilities

    There are no supervisory responsibilities for this position. However, the ability to supervise contract or temporary employees, as well as providing leadership to assist others in preparing work as requested by the IIARF Executive Director and Foundation’s Vice President is essential.

    Qualifications

    To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.

    Education and/or Experience:

    Bachelor’s degree (B.A./B.S.) or equivalent, plus up to five years’ related project management experience and/or training. Experience in internal audit, finance, or project management is preferred. Strong editorial skills and graduate studies/advanced degree are a plus. Excellent project management skills, time management skills, budget and forecasting abilities with a keen attention to detail is required.

    Additional Key Competencies

    A well-organized, self-motivated individual, with the ability work independently, under pressure, and within short time constraints to achieve results with a high degree of accuracy.

    Ability to manage highly confidential or complex assignments, necessitating exposure to sensitive information requiring considerable discretion, judgment, and diplomacy as well as practical knowledge of the practices and procedures of the company.

    Ability to work effectively in a global environment and across cultural boundaries.

    The Product Manager should be highly flexible, have strong organizational abilities, and excellent communication skills.

    Apply Today

    For immediate consideration, please submit your cover letter, resume, and salary history to hr@theiia.org.


    Product Manager provides coordination and support to the Director of Content Strategy on product development and new business initiatives. This person will lead product management with a focus toward content composition and creation of products. The Product Manager will champion the process, from contracting to production, on various content-related projects. S/he will be responsible for keeping all aspects of the product on time and on budget, and be expected to regularly report project status to key stakeholders. The Product Manager must be able to make decisions that will ensure quality outcomes and will serve as point of contact to various authors, researchers, and review team members.

    Essential Duties and Responsibilities

    • Project-manage all phases of the content development process for assigned projects.
    • Facilitate feedback from project review teams.
    • Oversee and collaborate with the product’s team to ensure timely delivery of materials to vendors.
    • Work closely with The IIA Research Foundation’s Editorial Team to develop and implement a comprehensive project plan.
    • Coordinate contract-promised deliverables with researchers/authors and internal key stakeholders (Including payments, deliverable copies, etc.).
    • Assist in the development, monitoring, and reporting for products produced by The Foundation.
    • Serve as the essential point of contact for the all content products assigned, as designated by executive leadership. Interface with The Foundation staff, IIA’s professional services staff, authors, researchers, internal auditors, and other key stakeholders.
    • Coordinate with other IIA departments and The Foundation to manage the content management process.
    • Assist in managing the budget for each project/initiative assigned, including monitoring, forecasting, and reporting back on performance versus budget.
    • Connect researchers and authors with the editorial team to provide editorial guidance during content development.
    • Participate in the review process of RFPs, proposals, and manuscripts for understanding of pipeline additions and deliverables.
    • Ensure the process is well-organized and is being executed according to a set timeline. Inform management of challenges and offer suggestions and creative ideas to combat such challenges.
    • Participate with content editing, retail, and marketing teams to provide art direction for cover development.
    • Provide periodic status report updates.
    • Set up project accounts based on contract specifications and production needs.
    • Develop presentations, timelines, and reports to be presented to board members, volunteers, and staff related to overview and deliverables on assignments.
    • Some travel may be required.
    • Perform other duties as assigned.

    Supervisory Responsibilities

    There are no supervisory responsibilities for this position. However, the ability to supervise contract or temporary employees, as well as providing leadership to assist others in preparing work as requested by the IIARF Executive Director and Foundation’s Vice President is essential.

    Qualifications

    To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.

    Education and/or Experience

    Bachelor’s degree (B.A./B.S.) or equivalent, plus up to five years’ related project management experience and/or training. Experience in internal audit, finance, or project management is preferred. Strong editorial skills and graduate studies/advanced degree are a plus. Excellent project management skills, time management skills, budget and forecasting abilities with a keen attention to detail is required.

    Additional Key Competencies

    • A well-organized, self-motivated individual, with the ability work independently, under pressure, and within short time constraints to achieve results with a high degree of accuracy.
    • Ability to manage highly confidential or complex assignments, necessitating exposure to sensitive information requiring considerable discretion, judgment, and diplomacy as well as practical knowledge of the practices and procedures of the company.
    • Ability to work effectively in a global environment and across cultural boundaries.
    • The Product Manager should be highly flexible, have strong organizational abilities, and excellent communication skills.

    Apply Today

    For immediate consideration, please submit your cover letter, resume, and salary history to hr@theiia.org.

  •   Manager, Retail

    Manages and implements the retail strategy for The IIA Research Foundation’s retail operation, including an e-commerce bookstore, as well as on-site bookstores at various IIA events. Responsible for managing inventory, distribution, marketing, and rights management for all Foundation products. Provides input into the development of the Foundation’s retail strategy.

    Essential Duties and Responsibilities

    • Execute retail strategy for IIARF Bookstore products to enhance sales and reduce costs.
    • Analyze the pricing strategy by conducting market, value, and cost analysis. Determine sales, promotions, and pricing adjustments for slow-moving products.
    • Develop and closely monitor budgets, forecasts, projections, and reports on the performance of the retail marketing operation.
    • Review and monitor sales trends and implement strategies to support seasonal sales fluctuations.  
    • Utilize inventory management techniques and financial management understanding to manage the cost of goods sold.
    • Manage Online Bookstore Operations and related e-commerce activities including the implementation of up-sell strategies and personalization strategies.
    • Manage On-site Bookstore Operations including event/site selection, inventory selection, and inventory shipping to ensure appropriate products and quantities for an event. Manage on-site marketing displays and point-of-sale systems.
    • Develop roadmaps to improve navigation conversions and sales, increase average order sizes through up-sell and cross promotional strategies and personalization strategies based on returning customer purchasing history.
    • Develop seasonal and monthly go-to-market plans through analysis of past performance, competitive landscape, and thorough understanding of previous years’ tactics and events.
    • Develop actionable insights that drive the Bookstore brand’s marketing strategies and seek opportunities for integrated cross-functional internal stakeholder’s marketing programs (i.e. Members-only Bookstore sales).
    • Oversee ongoing updates and future enhancements to the overall online experience while working closely with IT and web development departments.
    • Manage inventory levels with goal to minimize excess and obsolete inventory to maintain optimal inventory levels. Maximize volume and discount purchasing opportunities where applicable and beneficial. 
    • Assist Director in ongoing inventory analysis to determine product life cycles, inventory gaps, and new product opportunities.
    • Collaborate with Director of Content Development to identify products requiring update or revision.
    • Coordinate new product launches with Marketing and Fundraising.
    • Manage and oversee production of new and existing inventory with retail specialist.
    • Evaluate third-party products to be carried by the Bookstore.
    • Develop and oversee implementation of the Global Retail Marketing Plan. 
    • In collaboration with Marketing Account Manager, develop and implement marketing plans, programs, and campaigns. Utilize email, online, print, public relations, social media, and a variety of other promotional strategies to support product promotion and sales. Update/standardize web pages as well as other electronic and print marketing collateral regularly. Responsible for online and onsite merchandising.
    • Work closely with IIA Research Foundation Operations Manager to include bookstore products in fundraising campaigns and other Foundation marketing and promotional efforts.
    • Develop and maintain relationships with resellers/distributors, affiliated institutes, RetailHero, Microsoft RMS (POS software), and distribution center (PBD).
    • Oversee Retail Specialist to ensure proper execution of our traveling Bookstore plan. Manage numerous on-site events throughout the year.
    • Manage global distribution process, identify product delivery opportunities, and provide liaison to fulfillment company (PBD) and other third-party providers.
    • Develop procedures, processes, and plans for retail operations (both on-site and e-commerce based) to enhance the customer experience including staff training plans for customer service integration.
    • Coordinate special assignments in cooperation with CREA committee members, in particular retail subcommittee as needed.
    • Manage distribution rights, reprints, and translations requests. Manage the relationship with the requestor and execute agreements.
    • Other special projects as assigned by the Director of Global Operations.
    • Travel within the U.S. and international up to 40%.

    Supervisory Responsibilities

    Directly supervises one non-exempt staff (Retail Specialist). Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    Qualifications

    To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.

    Education and/or Experience

    Bachelor's degree (B.A.) from four-year college or university; and three to four years related experience and/or training; or equivalent combination of education and experience. Experience with an international organization would be an asset to The IIA and its global goals.

    Apply Today

    For immediate consideration, please submit your cover letter, resume, and salary history to hr@theiia.org.

  •   Quality Review and Data Analyst

    The Quality Review and Data Analyst is primarily responsible for content creation and content quality including providing insights gleaned for products from The IIA Research Foundation as well as across the organization. This position is also responsible for verifying products’ accurate information and supporting cross-organizational collaboration for content development and partnerships on quantitative and qualitative research projects including successful completion of assigned projects in a timely manner and on budget. On assigned projects, this position serves as a guide for the researcher or author and will contribute to survey development, proofing online survey links, analyzing data, and have the ability to communicate the findings through compelling visualizations and reports. This person will work closely with the editorial team and others across the organization as appropriate to identify, plan, and create content that resonates with the internal audit community. The Quality Review and Data Analyst will also be the champion for data analysis and research insights.

    Essential Duties and Responsibilities

    • Manage the content development, quality review, and data analysis process for assigned projects.
    • Oversee and collaborate with the product’s team to ensure timely delivery of materials. Provide researchers and authors with editorial guidance during content development.
    • Review and edit manuscripts for clarity, academic integrity, value for the intended audience, and quality.
    • Ensure that products are well-organized and contain appropriate executive summaries, introductions, conclusions, transitions, summaries and key points.
    • Evaluate the quality of data analysis and interpretations from authors.
    • Participate in cleansing raw data from survey instruments, uploading cleansed data into data analysis tools, and troubleshooting data analysis problems.
    • Use results from data analysis to create exhibits to use in reports and presentations and train authors and stakeholders to use data as needed.
    • Accountable for the verification of facts and data supplied by authors and ensure authors secured permission to reprint others’ work or quote individuals.
    • Provide copy editing or proofreading for selected projects, using Chicago Style Manual or AP Style Guide for books and the APA Manual of Style for research content.
    • Copy edit authors’ original work as necessary to make the product readable and comprehensive.
    • Ensure that products are well-organized and contain appropriate executive summaries, introductions, conclusions, transitions, summaries, and key points.
    • Create and maintain marketing copy, sales tip sheets, and website copy.
    • Manage data access requests on as-needed basis.

    Supervisory Responsibilities

    Currently this position does not include supervision of IIA staff, but candidates should be able to constructively assess and manage the work of vendors providing services such as project management, editing, typesetting, and design technology.

    Qualifications

    To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.

    Education and/or Experience:

    Bachelor’s degree in English, communications, or a business-related field (or commensurate experience. Two to five years of experience in a publishing environment, social science research, or a related field (or equivalent combination of education and experience). Demonstrated skills in developmental editing and project management are required. Expertise in research methodologies and strategies is a plus. Must be self-motivated, well-organized, and detail-oriented. Experience with digital/e-publishing a plus. Experience with an international organization is an asset to The IIA and its global goals.

    Customer Service

    Strong relationship skills are required and extremely important to maintain ongoing communications and relationships with various stakeholders.

    Ability to correspond with internal and external clients of all levels in a friendly, professional, and courteous manner pertaining to all types of communication is necessary.

    Certificates, Licenses, Registrations

    PMP certification or CIA Certification is an asset but not required.

    Apply Today

    For immediate consideration, please submit your cover letter, resume, and salary history to hr@theiia.org.

  •   Director, Business Development & Enterprise Sales

    The Director, Business Development & Enterprise Sales is responsible for developing and executing the overall business development and sales strategies, tactics and action plans required to achieve the financial targets for the broader organization, including a focus on forging new and growing existing client relationships, leading and coordinating a sales team in achieving new customer revenue and existing customer cross-sell revenue targets and collaborating with business unit leaders within the organization to promote all products and services.

    This Director builds, maintains, and monitors relationships with key stakeholders with whom The IIA wishes to engage with and influence. The position works directly with the COO to build on strategic partnerships to identify new business and sales opportunities, including strategic partnerships and projects that sustain the organization’s growth and delivery on its strategic goals. This individual will also be responsible for effective collaboration internally with business unit leads as well as account and budget planning, prospecting to identify high quality leads and converting them to clients, qualifying and developing assigned accounts, understanding the client business environment, and educating clients on a full portfolio of product and service offerings.

    Essential Duties and Responsibilities

    Business Development

    • Develop and execute strategic plan to achieve sustainable relationship and sales targets to expand the company’s customer base.
    • Establish, maintain, and nurture relationships of trust, confidence, and credibility with key stakeholders of the internal audit profession.
    • Partner with customers (internal and external) to understand their business needs and objectives; identify opportunities to generate increased revenue through offering new products and services or bundling existing products and services in new ways to enhance offerings to members; obtain ideas on how to improve existing sales; up-sell additional services and assess customer satisfaction.
    • Generate opportunities for new partnerships, relationships and sales with key stakeholders.
    • Track all business development activities, including providing thorough pipeline status reports with percentage to close on monthly basis to key stakeholders, and suggest new strategies based on findings.
    • Oversee workflows for key accounts, manage stakeholder communications, and resolve escalated issues or questions from customers and stakeholders.
    • Anticipate and respond to change by observing the market and evaluating trends closely, understanding technology and its implications, critically evaluate current solutions, and develop innovative solutions to problems.

    Enterprise Sales, Advertising & Sponsorships

    • Determine means of identifying and reaching target customers to create and enhance each revenue stream.
    • Partner with marketing to develop lead generation and outreach plans for a full portfolio of products, including but not limited to training programs (onsite, live and virtual), group certifications and study materials, sponsorships, print magazine and online advertising, and conference exhibit opportunities.
    • Establish, implement and manage leading sales practices and fulfillment procedures to ensure that target sales are achieved and that results meet customer expectations.
    • Coach and lead sales staff toward achieving enterprise sales goals and delivery exceptional service to clients from concept through delivery with the appropriate incentive and monitoring structures.
    • Work collaboratively with instructors and IIA Learning Solutions department to ensure that on-site program elements are delivered appropriately and meet customer expectations for each program.
    • Establish program quality standards, identify and implement quality measurement systems, review results, and take required action to ensure that quality targets are met. Reconcile and authorize instructor payroll. Establish, implement and manage advertising, sponsorship and exhibit opportunities sales and fulfillment procedures to ensure that target sales are achieved and that relationships are built, enhanced and maintained with principal partners and industry leaders as customers of choice. Develop new advertising and sponsorship product opportunities and concepts, and communicate plans for review and authorization in collaboration with relevant IIA stakeholders, including but not limited to IIA conference, marketing, and publication teams.

    Market Expansion

    • Evaluate potential for breaking into new markets with existing products or developing complementary products that will allow for expansion.
    • Monitor trends associated with the organization’s products and services to help the organization establish strategies to find additional customers.
    • Develop strategies to effectively market and sell organizational products and services through new markets.

    Other Responsibilities

    • Develop, evaluate, and maintain professional organization-wide processes for product and service proposals and sales.
    • Participate in strategic planning, business planning, and project management where necessary or needed.
    • Develop program budgets, including sales targets and revenue expectations and program expenses. Review monthly budget statements, manage quarterly forecasts, identify and communicate causes of variances.
    • Evaluate program effectiveness and results of marketing plans for each area of business responsibility and identify efficiency and market share increase opportunities. Oversee KPI/metric creation, monitoring, and reporting based on outlined responsibilities.
    • Hire, train and manage staff to support operation of sales and fulfillment of areas of business. Provide guidance and monitor work quality. Communicate expectations of work and performance and review and communicate performance results.
    • 25-30 percent travel required.
    • Special projects as assigned by EVP & COO, North America.

    Supervisory Responsibilities

    Manages a professional sales and support team of nine. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Demonstrated success achieving significant revenue by developing an effective prospecting and cultivation strategy; Proven sales experience, consistently meeting or exceeding sales targets.
    • Highly experienced building and/or restructuring a business development and sales channel organization.
    • Developing, leading, managing local and remote, commission-based sales force.
    • Responsible for both domestic and international sales.
    • Demonstrated ability to build strategic relationships across vertical and horizontal lines of business.
    • Understands nuances of selling to enterprises and ability to manage an enterprise sales team.
    • Experience with consensus-building, negotiating, and successfully closing deals.
    • Demonstrated experience with and ability to deliver results across a diverse portfolio, including print and digital advertising, event sponsorships and conference trade show exhibits, training and professional development programs, and more.
    • International (global) experience; comfortable with multicultural audiences.
    • Strong understanding of internal audit, governance, risk and controls market and services.
    • Strong business acumen and project management skills.
    • Knowledge of relationship and sales principles, methods, practices, and techniques.
    • Highly motivated, self-starter, highly organized, ability to work well with internal and external sources including volunteers, sponsors, staff, vendors, etc.
    • Embraces ambiguity and has the ability to deliver in fast moving environments.
    • Strong problem solving/analysis, negotiating, writing, and strategic thinking.
    • Customer-centric focus.
    • Experienced with association management sales and vertical sales (banking, insurance, financial markets) a plus.
    • Non-profit, professional association/volunteer engagement a plus.

    Other Qualifications

    • Leadership – Take charge individual with vision and the means to get there. Manage, motivate, challenge and delegate to others.
    • Collaborative – Demonstrates a willingness and ability to work as a positive and constructive team member. Proven ability to build teams and coalitions.
    • Ethical – Posses honesty, integrity, and the highest ethical and moral standards.
    • Communication skills – Good listener, excellent written and oral communication skills.
    • Results-oriented – Meets established goals and objectives; has the strategic ability to see ahead and create and articulate strategies and plans.
    • Management – Strong management skills; naturally reaches across organizational boundaries to achieve results. Strong ability to lead by influence and consensus.
    • Global – Cultural sensitivity to the global marketplace.
    • Change agent – Proven ability to effectively manage change and transition.
    • Executive presence – Polished, self-confident, has political savvy necessary to maneuver through complex situations effectively and quietly.
    • Strategic thinker – Able to envision “the big picture” and lead an organization toward future goals.
    • Human relations skills – Relates well to all kinds of people. Builds constructive and effective relationships. Leads as an effective coach and mentor.

    Education and/or Experience:

    Bachelor’s degree; Master's degree (M.A.) preferred; preferably in Management, Business related field; and a minimum of ten years’ related experience and/or training; or equivalent combination of education and leadership experience. Association management and/or professional services experience, preferably within Sales, Business Development, and Marketing, is required. Adult Education experience and knowledge of the Internal Audit profession would be an asset. Experience with an international organization is an asset to any role within The IIA.

    Apply Today

    For immediate consideration, please submit your cover letter, resume, and salary history to hr@theiia.org.

  •   Manager, Accounting

    Oversee the financial accounting and reporting process for IIA-related non-for-profit and charitable organizations (The IIA Research Foundation [IIARF], IIA‒Canada) and all non-IIA related entities that includes financial statement preparation, general ledger, budgeting, and forecasting.

    Essential Duties and Responsibilities

    • Assist the Director of Finance with the month-end closing activities including preparing the financial statements to ensure deadlines are met and the statements are completed timely and accurately.
    • Direct the preparation of financial statements for entities to include IIARF, IIA‒Canada, BEAC, and GIACC. Conduct monthly financial statement reviews with the respective management teams.
    • Prepare complex balance sheet reconciliations. Review reconciliations performed by others on the team. Complete variance analysis. Determine the root cause of variances and resolve discrepancies. Report and explain variances.
    • Assist the Director, Financial Reporting with the preparation of the annual budgets and forecasts involving clear understanding of operations of groups supported through this process. Work with department managers to understand underlying budget assumptions.
    • Accomplish human resource objectives by recruiting, selecting, training, assigning, scheduling, and coaching employees; communicating job expectations, planning, monitoring, appraising and reviewing job contributions; enforcing policies and procedures.
    • Achieve accounting operational objectives by contributing accounting information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems, identify trends, determine system improvements; implement change.
    • Ensure that all general accounting operations adhere to accounting and auditing policies and procedures, and ensure that related policies and procedures are accurately communicated to and followed by others.
    • Confirm financial status by monitoring revenue and expenses; coordinating the collection, consolidation, and evaluation of financial data; preparing special reports.
    • Guide other departments by researching and interpreting accounting policy; applying observations and recommendations to operational issues.
    • Perform a variety of special projects and ad-hoc reporting as required.
    • Manage and coordinate preparation of all supporting schedules for annual external audit and other miscellaneous audits including internal audits.
    • Manage, coordinate, and prepare supporting schedules and forms for federal, state, and local required sales and GST tax filings for IIA, IIARF, IIA‒Canada, BEAC, and GIACC, as applicable.
    • Maintain fixed asset module and project administration oversight to monitor open projects to approved capital expenditure budgets. Process and account for asset additions and retirements to fixed asset module.
    • Ensure timely and accurate reconciliation and analysis of all balance sheet accounts, reconcile key balance sheet accounts and review reconciliations performed by others.
    • Develop and maintain fully documented key accounting processes and procedures for financial controls.
    • Drive continuous improvement, standardization, and efficiency within the functional areas.
    • Perform a variety of special projects and ad-hoc reporting as required.

    Supervisory Responsibilities

    Manage non-supervisory employees tasked for accounts payable, data entry, and financial statement preparation for IIA-related entities and non-IIA related entities to include processing general journal transactions and balance sheet reconciliations.

    Maintain responsibility for the overall direction, coordination, and evaluation of these units. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    Qualifications

    To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.

    Education and/or Experience

    Bachelor's degree (B. A.) from a four-year college or university preferably in Accounting and/or Business Management, and seven years’ related experience and/or training; or equivalent combination of education and experience. Association management experience would be an asset. Experience with an international organization is an asset to any role within The IIA.

    Language Skills

    Ability to read, analyze, and interpret technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

    Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Multiple language skill is an asset to any role within The IIA.

    Mathematical Skills

    Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

    Reasoning Ability

    Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

    Computer Skills

    Intermediate or higher ability to work in a computerized environment with a Page 4 of 4 working knowledge of Dynamics SL, Microsoft Office products. To perform this job successfully, an individual should have knowledge of accounting software; database software; inventory software; order processing systems; spreadsheet software and word processing software.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk and sit. Specific vision abilities required by this job include close vision, distance vision and color vision.

    Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

    Apply Today

    For immediate consideration, please submit your cover letter, resume, and salary history to hr@theiia.org.

     
  •   Director, Government Relations

    The Director, Government Relations represents The IIA’s interests in advancing the internal audit profession through its federal advocacy priorities. The Director will strive to reinforce The IIA’s position as a trusted resource for enhancing organizational governance, risk management, and control activities and increasing the awareness of the value that internal audit provides to its stakeholders. The Director is instrumental in implementing and coordinating all of The IIA’s advocacy efforts to promote and elevate the profession of internal auditing.

    Externally, the incumbent must establish, build, maintain, coordinate, and monitor relationships with those organizations (including professional, regulatory, standard-setting bodies and other defined stakeholders) with which The IIA wishes to positively influence to elevate and promote the internal auditing profession. Internally, the incumbent must liaise, support, and coordinate advocacy initiatives with IIA advocates, chapters/institutes, executive management, volunteer leadership, and IIA staff. The Director, Government Relations will focus on building relationships with and influencing regulatory and related standard setting bodies within North America.

    Essential Duties and Responsibilities

    • Reporting to the Managing Director, North American Advocacy, the Director, Government Relations must exercise strategic leadership in formulating plans to increase visibility of the International Standards for the Professional Practice of Internal Auditing (Standards) and other IIA guidance and, through advocacy efforts, obtain stakeholder buy-in to the value of The IIA’s professional leadership and worldwide credibility. The individual serving in this role will assist IIA staff and volunteer leadership with the development and execution of The IIA’s overall advocacy strategies. The individual will represent The IIA in Washington, D.C. and help to support speakers and key stakeholder involvement in IIA events and activities.
    • Build, maintain, and monitor relationships with those organizations (including professional, regulatory, legislative, standard-setting bodies and other defined stakeholders) The IIA wishes to influence. Personally advocate on behalf of The IIA to identified stakeholder organizations and be responsible and accountable for influencing IIA stakeholders to support and achieve goals established by IIA leadership (volunteers and staff).
    • Research, monitor, analyze, and report on legislative and regulatory issues related to the internal audit profession including but not limited to enhanced corporate governance, strong internal controls, and effective risk management. Establish relationships and initiate opportunities with pertinent public officials and key staff in federal agencies and Congress.
    • Obtain and analyze regular business intelligence on stakeholder organizations via review of websites, articles, news releases, etc., and other relevant sources of communication defined through personal research.
    • Research target organizations’ strategic initiatives and governance structures and communicate results of analyses. Assure IIA advocates are equipped with timely, relevant, and strategic information concerning the target organization. Communicate ideas for closing gaps between current results and established advocacy goals.
    • Develop and execute customized advocacy plans for targeted organizations. Promote the International Professional Practices Framework® (IPPF®), which includes the Mission of Internal Audit, and Mandatory Guidance encompassing Core Principles, Definition of Internal Auditing, Code of Ethics, and the Standards, plus Recommended Guidance (in the form of Implementation Guidance and Supplemental Guidance). Able to discuss with stakeholders concepts included in the IPPF and answer questions effectively in advocacy interactions designed to persuade stakeholders of the IPPF’s value as it pertains to their organizations.
    • In coordination with the Managing Director, North American Advocacy, provide support for the North American Advocacy Committee including coordination, facilitation, and administrative support during and between meetings. These activities require flexibility and ability to tailor communications and support types to fit the changing needs of Committee leadership.
    • This position will be based in Washington, D.C. Travel domestically and internationally, as needed, up to 20% of the time.

    Supervisory Responsibilities

    None.

    Qualifications

    To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.

    Education and/or Experience:

    A Master's degree (M. A.) in Business, Finance, Accounting, or related field and seven or more years of experience in advocacy, interacting with regulatory boards or related experience; or equivalent combination of education and experience. Strong communication, interpersonal skills, and business acumen are required. Strong organizational skills and the ability to think strategically are essential. Must have the ability to handle multiple priorities, possess excellent project management skills, lead and participate in work teams, conduct business in a global environment, and represent The IIA to other organizations. Experience in federal government relations (including Capitol Hill or regulatory agencies) and/or lobbying preferred. Understanding of regulatory structures, non-profit associate management, and volunteer-led governance structures are all plusses. Experience with an international organization is an asset.

    Language/Communication Skills

    Ability to read, analyze, and interpret common business and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Experience with writing speeches and articles for publication that conform to prescribed style and format highly desirable. Ability to effectively present information to top management, public groups, and/or boards of directors. Excellent English writing and speaking skills required. Additional language fluency a strong plus.

    Certificates, Licenses, Registrations

    Pertinent professional or business designations desirable.

    Apply Today

    For immediate consideration, please submit your cover letter, resume, and salary history to hr@theiia.org.

    This position will be based in the Washington, D.C. vicinity.

  •   Director, Learning Development Programs
    This position directs and oversees all revenue-generating continuing education and professional development programs offered by The IIA’s Canadian Institute (IIA‒Canada). Current product lines include live public offering seminars, webinars, self-directed study, customized partnerships, certificate programs, and thought leadership development. This position, based in Ottawa, is directly responsible for developing and implementing initiatives in accordance with IIA‒Canada’s strategic plan that incorporates state-of-the-art adult learning practices designed to raise attendance levels, grow revenues, and increase financial contribution to The Institute.

    Essential Duties and Responsibilities

    Professional Guidance Responsibilities:

    • Lead and manage staff responsible for driving revenue through educational program offerings.
    • Collaborate with The IIA Global Headquarters’ team members to position IIA‒Canada as the go-to resource for state-of-the art professional development opportunities for internal auditors within Canada.
    • Collaborate with IIA‒Canada chapters and The IIA, specifically Learning Solutions and Membership, to drive learning/membership revenue and content/thought leadership development in support of IIA‒Canada’s strategic plan and to further develop internal auditing professionals.
    • Manage IIA‒Canada’s education calendar for live public offering training, synchronous online offerings, webinars, and other educational offerings.
    • In collaboration with The IIA’s Marketing team, develop and implement creative and effective marketing plans that drive attendance and revenue to meet and exceed budgeted expectations. 
    • Collaborate with The IIA’s curriculum development team to ensure educational content for all product lines meets the professional development needs of internal audit professionals, leverages content across multiple platforms, and generates attendance levels to meet and exceed budget and other performance goals. 
    • Ensure quick-to-market delivery of current and relevant topics to help internal audit professions meet rapidly changing demands from their stakeholders.
    • Work with peers, board/committee volunteers, and other subject matter experts to gather business, economic, and legislative information impacting the profession to identify leading-edge training and thought leadership opportunities.
    • Build and leverage relationships with chief audit executives, IIA management and business unit leaders, board and committee volunteer leaders, Principal Partners, chapters and institutes, researchers, authors, and internal audit stakeholders to gather knowledge on internal and external factors that impact the internal audit profession with the purpose of incorporating leading edge topics into IIA‒Canada’s educational offerings.
    • Stay abreast of current and future trends in learning and the internal audit profession with the goal of implementing initiatives that keep The IIA’s professional development portfolio best-in-class and consistent with current and future trends.
    • Actively seek new opportunities for course offerings using existing training providers (consultants) as well as new providers.
    • Collaborate with The IIA’s sales team to successfully manage the performance of on-site program offerings within Canada to ensure maximizing revenue potential, quality of programs, and high level of customer satisfaction.
    • Collaborate with the IIA‒Canada Board’s Learning Committee and Research Committee as a thought-partner to create and implement ongoing process improvement resulting in strong products and services to serve Canadian members.
    • Manage the annual learning development budget. Create and recommend budget scenarios to ensure assumptions are correct.
    • Assist IIA‒Canada Board and leadership with special projects as necessary.

    Supervisory Responsibilities

    This job has supervisory responsibilities for one professional staff person. Responsible for the overall direction, coordination, and evaluation of IIA‒Canada learning and development. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    Qualifications

    To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.
    Additional experience includes:

    • Proven experience leading, prioritizing and balancing multiple, ongoing high profile projects through completion.
    • Proven ability to oversee all technical aspects of projects from start to finish.
    • Demonstrated ability to collect, analyze, and interpret learning and development evaluation data.
    • Self-motivation and ability to lead teams.
    • Attention to detail and ability to work on multiple tasks and projects with strong time management skills.
    • Proven ability to meet deadlines and produce results.

    Education and/or Experience

    Bachelor’s degree (B.A.) or equivalent, preferably in management, business, or other related field and 7 to 10 years’ experience in product/business development and learning/education programs. Strong business and financial acumen is required. Internal audit and adult learning experience, both online and in-person, is a plus. Strong relational and communication skills required. Experience with an international organization would be an asset to IIA‒Canada and its global goals.

    Customer Service

    Strong relationship and customer service skills are required and extremely important to this position due to the ongoing communications and relationships with various stakeholders.

    Ability to correspond with internal and external clients of all levels in a friendly, professional, and courteous manner pertaining to all types of communication, including emails, telephone, reports, letters, etc.

    Apply Today

    For immediate consideration, please submit your cover letter, resume, and salary history to hr@theiia.org.

    This full time position is located in Ottowa, Ontario.

  •   Member Programs Manager

    The Member Programs Manager is responsible for optimizing member satisfaction and product performance by driving member engagement and attendance, identifying operational efficiencies and cost savings, and maximizing revenue and net contribution across IIA‒Canada’s portfolio of products and services. The Member Programs Manager will also review, analyze, and report on IIA‒Canada business performance, identify issues and trends, and recommend strategic solutions to leadership. Leads efforts to improve the functionality and effectiveness of systems in support of member and learning programs, including eCommerce, learning evaluation, and Continuing Professional Education (CPE) credit processes and systems.

    Essential Duties and Responsibilities

    • Support the Director, Learning Development Programs by providing tactical implementation and delivery of learning and member-focused programs, including seminars, webinars, self-directed, conferences, thought leadership, custom training, and partnerships.
    • Provide input into learning and content development strategy, planning, and execution; including thought leadership development, chapter collaboration, site selection, scheduling, course offerings, logistics, and assisting with facilitator assignments.
    • Responsible for the accurate compilation of relevant member and performance data used for business analysis, planning, decision-making, and product line optimization.
    • Review and analyze learning & development metrics, including financial reports, daily and weekly attendance reports, and evaluation data to identify concerns related to course content, and learner satisfaction.
    • Create and recommend the webinar and seminar course schedule in collaboration with IIA‒Canada chapters and IIA Global Headquarters.
    • Generate and disseminate periodic business reports and learning and development evaluation reports to key stakeholders.
    • Responsible for learning event data integrity including course information, website content, pricing, attendance, CPE credit, and learning and development evaluations.
    • Make recommendations on attendance trends and lead efforts to control expenses. Automate current processes via Excel to reduce data entry redundancy.
    • Recommend and implement process improvements as needed.
    • Work with IIA HQ Information Services (IS) on report development and business analysis as needed.
    • Collaborate with the IIA‒Canada Board Learning Committee as a thought partner to create and implement an ongoing process improvement.

    Additional Duties

    • Special projects as assigned by the Director, Learning Development Programs and Executive Director, IIA‒Canada.
    • Some domestic travel to seminar sites throughout Canada is required.

    Supervisory Responsibilities

    This position does not have direct supervisory responsibility, but may be accountable for oversight of contract/freelance talent.

    Qualifications

    To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.

    Education and/or Experience:

    Bachelor’s degree from four-year college or university in Program Management and Development, Training & Learning Development, Business, Management, or equivalent. Project management skills, experience as an internal auditor, and/or experience within a professional association are desirable. Experience with an international organization is an asset to any role within The IIA.

    Additional experience includes:

    • Proven experience prioritizing and balancing multiple, ongoing high profile projects through completion.
    • Proven ability to oversee all technical aspects of projects from start to finish.
    • Demonstrated ability to collect, analyze, and interpret learning and development evaluation data.
    • Self-motivation and ability to work with little supervision.
    • Attention to detail and ability to work on multiple tasks and projects with strong time management skills.
    • Proven ability to meet deadlines and produce results.

    Apply Today

    For immediate consideration, please submit your cover letter, resume, and salary history to hr@theiia.org.

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