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The Institute of Internal Auditors North AmericaBreadcrumb SeparatorAbout UsBreadcrumb SeparatorIIA Career Opportunities

IIA Career Opportunities

Established in 1941, The IIA is an international professional association of more than 150,000 members providing certification, education, research, and guidance. Our mission is to be the global voice of the internal auditing profession: advocating its value, promoting best practice, and providing exceptional service to its members.

One of the Top 100 Companies for Working Families

Every year since 2004, The IIA has been named one of the Orlando Sentinel's Top 100 Companies for Working Families. The Orlando Sentinel publishes the list annually to recognize organizations in Central Florida that provide a family-friendly work environment and benefits. To be considered, organizations must submit details of eligibility including their core employee benefits, family-related benefits, work environment, employee communication, and training and education offerings. The IIA 's outstanding benefits package, which helped us win this prestigious award, includes a 3% safe harbor contribution and a generous discretionary annual 401(k) contribution, comprehensive health and wellness programs, tuition assistance, generous time off, and a host of other valuable benefits.

A Diverse Staff and Volunteer Structure 

The IIA is committed to valuing and encouraging diversity within its staff, its overall membership, and its volunteer leadership. "Diversity" in a global context relates not only to sex, age, disability, sexual orientation, and race, but also to religion, national origin, and ethnicity. The IIA's goal is to achieve an environment of inclusion and strength created by a diverse staff and volunteer structure. The IIA provides equal employment and advancement opportunities to all individual and does not unlawfully discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, or any other characteristic protected by law. Employment decisions are based on merit, qualifications, and abilities. The IIA will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

IIA Career Opportunities

If you are interested in career opportunities at The IIA, please submit your résumé and cover letter with salary history to personnel@theiia.org. Please indicate the job opening in the subject line of your e-mail.

Current Job Openings
  •   Vice President, Learning Solutions

    This senior management position is responsible for ensuring — through exceptional strategic thinking, planning, management, and coordination — that The IIA remains the global leader in providing internal auditing education to members, chapters, and other stakeholders in multiple delivery media.

    Specifically, this senior executive will direct and manage a multifaceted business unit responsible for generating US $14M in revenue and controlling US $11M in operating expenses annually. This Vice President will oversee the activities of staff and volunteers to plan, develop, and execute a wide variety of timely and relevant professional development opportunities worldwide while meeting challenging financial contribution objectives.

    Essential Duties and Responsibilities

    • Plan, develop, and implement educational strategies and programs to meet the needs of The IIA’s members.
    • Actively manage the financial performance of The IIA’s educational program offerings to achieve revenue targets, control expenditures, and forecast financial performance as compared with approved budgets.
    • Establish and maintain appropriate systems for measuring the performance of the Educational Programs business unit to include the development of innovative metrics for assessing the effectiveness of the variety of education-related activities.
    • Collect business intelligence data and analyze industry trends and needs to ensure relevance of product offerings.
    • Partner with other functional/departmental leaders so as to fully understand the interdependence of activities in support of The IIA’s overall agreed-upon objectives, purposes, and achievements.
    Specific assignments include:
    • Oversee the full range of The IIA's overall education offerings including conferences, seminars, on-site training programs, and e-learning offerings. These activities will include but not be limited to facilitating the development of innovative, profitable educational programs and formulating the strategies necessary to operate them.
    • Develop and oversee the execution of a strategy for providing a best-in-class experience to IIA members and customers attending various educational offerings including public seminars, Headquarters-sponsored and Regional conferences, technology-based learning offerings, and executive education events.
    • Add value to the efforts of staff facilitating the sale and delivery of on-site educational products.
    • Develop and oversee the execution of a strategy to partner with third-party organizations and independent contractors to extend and enhance IIA education offerings.
    • Serve as liaison to the Professional Development Council of The IIA.
    • Serve as a member and contribute to deliberations and activities of The IIA’s Executive Leadership Team.
    • Participate in IIA organizational meetings concerning the development of integrated customer approaches and problem identification and resolution.
    • Communicate throughout the organization (staff and volunteers) on key matters related to trends, activities, needs, results, and performance aspects — both operational and financial in nature.
    • Travel to various IIA events domestically and internationally throughout the year as needed.
    • Assist the Chief Operating Officer with the successful execution of special projects as needed.

    Supervisory Responsibilities

    Directly supervise a staff of up to five exempt professionals at the Director level who oversee the management of the conferences, seminars, technology delivery platforms, curriculum design, operations, financial analysis, and implementation of the department’s strategic plan. Carry out supervisory responsibilities in accordance with the organization's policies and procedures and applicable laws and regulations. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    Qualifications

    To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.

    A bachelor’s degree or equivalent in management or other business-related field, with a master’s degree preferred; plus seven to 10 years’ related experience and/or training with at least three years’ experience successfully managing the financial and operational performance of a large, complex business unit. Association management experience, preferably with a global organization, is required; internal auditing experience in a managerial capacity would be a plus.

    Managerial Skills

    Strong management capability and business acumen is essential for this job. Sound people skills are required to ensure proper motivation, career development, and appropriate performance assessment. A track record of results where performance measurement has demonstrated this ability is required. Ability to apply managerial skills to ensure sound decision-making regarding the proper planning, monitoring, and coordination of corrective actions (as needed) to meet established objectives and goals whether operational or financial.

    Certificates, Licenses, and Registrations

    Certified Association Executive, CIA, and/or other IIA certifications are a plus.

    Apply Today

    For immediate consideration, please submit your cover letter, resume, and salary history to personnel@theiia.org.

  •   Technical Writer, Contract Positon — approximately 12 months in length

    The Professional Practices Technical Writer will be responsible for providing writing expertise during the implementation phase of the International Professional Practices Framework (IPPF) Relook project. The primary emphasis will be to convert existing Practice Advisories under the current IPPF to Implementation Guidance as envisioned by the IPPF Relook Taskforce. The Technical Writer will be assigned to at least two project teams comprising subject matter experts (SMEs — experienced practitioners volunteering their time) who will provide content, advice, and direction as part of the conversion activities. It will be the Technical Writer’s responsibility to draft and rework each piece of Implementation Guidance until it is approved for publication. Other writing projects in support of Standards and Guidance as well as Advocacy may be assigned, as warranted.

    Essential Duties and Responsibilities

    Working under the direction of the Standards and Guidance Director charged with overall implementation of the IPPF Relook project conclusions, and in concert with other Standards and Guidance Directors managing project teams:
    • Contribute as an active participant with the teams assigned the task of converting existing Practice Advisories to Implementation Guidance.
    • Summarize content from subject matter experts assigned to each Practice Advisory, and provide initial drafts of new Implementation Guidance for review, comments, and proposed edits.
    • Iteratively work with the each team to produce a final draft for each piece of Implementation Guidance to submit for approval.
    • Work with the approval processes to finalize each piece of Implementation Guidance for eventual promulgation.
    • Support the efforts of the respective project teams with administrative duties, as applicable (e.g., scheduling meetings, interviews, minute/note taking, etc.)

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Qualifications

    To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.

    Bachelor's degree (B. A.) from four-year college or university; and at least three years business experience with exposure to internal auditing, compliance, or other internal control/risk management-related discipline. Strong writing, editing, and proofreading skills; and the ability to meet deadlines and manage multiple projects simultaneously are essential. Technical writing experience with training in editing, English, creative writing, marketing, or a related field is preferred. Experience with an international organization is an asset to any role within The IIA. Direct internal audit experience is not required, but considered a strong plus. Project management experience also considered a strong plus.

    Apply Today

    For immediate consideration, please submit your cover letter, resume, and salary history to personnel@theiia.org.

  •   Certifications Administrator

    Provide expert customer service and administrative support to candidates pursuing one of The IIA’s global certifications/qualifications. This role will work directly with candidates, internal employees, and management to respond to candidate incidents, manage Certification Candidate Management System (CCMS) service queues, and other administrative duties as required.

    Essential Duties and Responsibilities

    • Manage the Incident Queue in CCMS to respond to and resolve candidate questions within established service level agreement.
    • Identify themes and trends of incidents and alert management when large-scale issues emerge.
    • Develop, edit, and publish (for internal use) the standard response document for use when responding to candidate questions.
    • Manage all service queues within their dedicated service level agreements (SLAs):
    • Respond to inquiries from other internal departments and assist with issue resolution as needed.
    • Maintain documentation for processes related to role and ensure they are updated on an annual basis.
    • Maintain department “frequently asked questions” located on Global and North American websites, and within CCMS.
    • Respond to certification verification requests per standard SLA.
    • Train and mentor internal staff on ensuring that they are knowledgeable of and follow certification procedures and processes.
    • Partner with Customer Service and Accounting to resolve any candidate data and/or financial issues related to exam registrations in a timely and professional manner.
    • Daily and weekly reporting as required.
    • Serve as back up for other departmental processes:
      • Document review and approval
      • Agreement Institute email box
      • Oversight for the Institute Center
      • Certificate processing and fulfillment
      • Assisting with China pencil-and-paper grading
      • Accommodation requests
      • Document audits
    • Perform other functions and special projects as assigned by certification management.

    Supervisory Responsibilities

    This job has no direct supervisory responsibilities; however, may be required to provide oversight to temporary staff based on seasonal workforce increases.

    Qualifications

    To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.

    Education and/or Experience

    Associate's degree (A.A.) or equivalent from a two-year college or technical school; and two to four years related experience and/or training; or equivalent combination of education and experience. Experience with an international organization would be an asset to The IIA.

    Communication and Language Skills

    • Excellent English written and oral communication skills are required.
    • Ability to effectively present information to management, public groups, and committees.
    • Experience and proficiency in public speaking is favored.
    • Skilled at relating to people from many different cultures.
    • Ability to read, analyze, and interpret articles, reports, spreadsheets and data.
    • Ability to effectively respond to common inquiries or complaints from customers.
    • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
    • Ability to write reports, business correspondence, and procedure manuals.
    • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Multiple language ability is an asset in any role with The IIA.

    Apply Today

    For immediate consideration, please submit your cover letter, resume, and salary history to personnel@theiia.org.

  •   Customer Service Advisor

    Responsible for providing superior customer service on all calls, emails & “chats” to/from members, potential members and IIA staff. Responds to inquiries from customers and staff utilizing The IIA member database and other systems to process customer transactions and data adjustments.

    Essential Duties and Responsibilities

    • Provide exceptional service to callers in an in-bound call center. Takes ownership of member issues and strives for immediate resolution and high satisfaction. Research historical data to solve customer problems and bring them to resolution.
    • Respond to customer e-mails using appropriate business writing techniques to resolve customer issues and update customer records accordingly.
    • Assist callers and professional members with customer service needs such as membership transactions, event registrations, certification questions, and purchasing of IIA products and services.
    • Work with customers to advise them of all products and services available and employ selling techniques to increase revenue for product lines.
    • Strong data entry ability for items such as customer data, payments, adjustments, and exception reports. Reconcile daily transaction batches and keep an accurate log of transaction processing.
    • Travel to IIA educational offerings to provide on-site customer service to attendees, which may include processing memberships, taking payments, and handling bookstore sales.
    • Compile and collect member information for the purposes of market analysis and integrated sales planning activities.
    • Process paperwork in workflow system in support of The IIA paperless documentation system, and submit documents for further data entry/processing.
    • Communicate process change suggestions based on research.
    • Special projects as assigned by the Manager.

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Qualifications

    To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.

    Education and/or Experience

    Associate's degree (A. A.) or equivalent from two-year college or technical school; or one to three years related experience and/or training; or equivalent combination of education and experience. Experience in a fast-paced call center preferred. Experience with an international organization is an asset to any role within The IIA.

    Apply Today

    For immediate consideration, please submit your cover letter, resume, and salary history to personnel@theiia.org.

  •   Director, Development IIARF and IAAAF

    The Director of Development will be responsible for developing and implementing the fundraising strategies for The Institute of Internal Auditors Research Foundation (IIARF) and the Internal Auditing Academic Advancement Fund (IAAAF), both 501(c)(3) organizations. The role will be responsible for achieving fundraising goals, engaging sponsors and partners including chapters and institutes, and directing operations for The IIARF and IAAAF including marketing and administrative management of the 501(c) (3). Develops budgets and fundraising plans for both organizations. Liaises with and supports the Fundraising Task Force, a volunteer-led leadership group. Oversees and executes implementation of IIARF and IAAAF marketing plans and other operational duties in support of fundraising goals.

    Essential Duties and Responsibilities

    • Lead and execute the development and implementation of the annual development strategy and plan in support of The IIARF and IAAAF.
    • Coach and educate other staff to understand the strategy and support fundraising and marketing efforts.
    • Cultivate and nurture relationships with current and potential corporate and organizational sponsors in collaboration with Sales.
    • Develop and grow relationships with our individual donor base; manage annual giving campaigns; cultivate major gifts and sustained sources of giving.
    • Assist in the development and implementation of a comprehensive marketing strategy.
    • Develop and execute the annual fundraising plan donation tracking and reporting.
    • Manage and oversee staff responsible for data entry and gift processing.
    • Develop and oversee organization of special events including fundraising activities at conferences.
    • Develop and track proposals and reports for all foundation and corporate fundraising efforts.
    • Execute and implement Memorandum of Understanding documents and ensure that sponsors and partners are recognized appropriately and receive appropriate amenities.
    • Develop and manage the annual IIARF budget for administrative and fundraising costs. Oversee budget and forecasting activity.
    • Oversee strategic marketing and communications plans to internal and external customers of The IIARF and IAAAF.
    • Oversees various administrative functions which include:
      • Updates to The IIARF, IAAAF, and Board of Trustees member websites.
      • Promotion and coordination of the Esther R. Sawyer, Donald E. Ricketts, and the Lawrence B. Sawyer awards.
      • Coordination with IIA chapters and institutes to encourage and support research and academic efforts, including the Chapter Achievement Point and IAEP Student Retreat programs.
      • Communication with the Board of Trustees and the IAAAF Board and its subcommittees on a variety of issues.
      • Filing of key legal documents related to the corporation are completed annually and filed as appropriate.
      • Other duties as assigned by the Vice President of Research.

    Supervisory Responsibilities

    Directly supervises two employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    Qualifications

    To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.

    Bachelor’s degree (B.A.) or equivalent from four-year college or university in fundraising, marketing, communications, business or a related field; Master’s degree preferred. Seven to 10 years of experience in fundraising, direct sales, marketing or business development experience in a service industry or with a non-profit; emphasis on corporate sponsorships or corporate sales is a plus. Five to eight years of proven management and leadership experience, including direct responsibility for driving revenue/contribution results. Experience working with senior-level executives in a corporate environment (C-level/VP).

    Self-starter with high energy, positive, “can-do” attitude, flexibility, teamwork, and attention to detail; high degree of self-initiative. Strong verbal communications skills and demonstrated ability to write clearly and persuasively. Demonstrated ability to think strategically and thorough understanding of strategic development in a fundraising/development role.

    Demonstrated ability to prospect, cultivate, and manage new accounts. Good computer skills and knowledge of data base programs. Demonstrated excellence in organizational, managerial, and communication skills. Experience with a 501(c)(3) professional organization would be an asset to The IIA Research Foundation and its global goals.

    Apply Today

    For immediate consideration, please submit your cover letter, resume, and salary history to personnel@theiia.org.

  •   eLearning Developer

    The eLearning Developer will be responsible for developing interactive, high-quality eLearning courses using Articulate Storyline 2. The eLearning Developer will take existing storyboards developed by the instructional design team and work with the team to interpret the content and create courseware with graphics, interactions, and simulations that engage learners. The eLearning Developer will primarily be focused on one major project, which includes developing an onboarding training suite of courses for internal audit professionals.

    Essential Duties and Responsibilities

    • Rapidly build interactive eLearning modules using Articulate Storyline 2.
    • Create graphics, animations, videos, and other visual elements using IIA brand/style guidelines.
    • Coordinate and oversee voiceover recording sessions.
    • Integrate and edit voiceover, sound, and music to enhance learning.
    • Troubleshoot and test multimedia formats for SCORM/LMS, web, and mobile delivery.
    • Work with other instructional designers to fulfill project requirements, milestones, deliverables, and deadlines.
    • Collaborate with team members to determine implementation plans and schedules.
    • Provide input on the design of course templates and layouts.
    • Perform other duties as assigned.

    Supervisory Responsibilities

    This position has no supervisory responsibilities.

    Qualifications

    To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.

    Bachelor's degree from a four-year college or university preferred. Three or more years of hands-on experience in instructional design, development, and delivery methods.

    Certificates, Licenses, Registrations

    Professional training or instructional design certifications from organizations such as ASTD are preferred.

    Additional Key Competencies

    • Proven expertise using Articulate Storyline.
    • Ability to handle multiple tasks while prioritizing workload and meeting deadlines.
    • Proficient understanding of technical, design, and media issues and ability to troubleshoot.

    Apply Today

    For immediate consideration, please submit your cover letter, resume, and salary history to personnel@theiia.org.

  •   Instructional Designer, eLearning

    Collaborates and consults with Learning Solutions’ directors and committee members in the analysis, design, development, implementation, evaluation, and continuous improvement of eLearning courseware. Ensures consistency of content design features across entire IIA curriculum. Enhances the eLearning environment and participant experience by incorporating the use of innovative design elements into IIA curriculum. Creates an annual curriculum development and continuous improvement production calendar and coordinates with subject matter experts (SMEs), editors, writers, copy editors, and other creative and technical experts.

    Essential Duties and Responsibilities

    • Manage project plans, procedures, programs, and educational materials to meet online/web-based (live and self-directed) training needs and problems.
    • Lead design, development, implementation, and evaluation of online/web-based (live and self-directed) programs.
    • Consult with various groups to identify needs and develop solutions.
    • Examine alternative approaches; conduct cost/benefit analyses.
    • Oversee project budgeting and/or budget management.
    • Select, engage, manage, and evaluate external contractors and/or outside vendors to accomplish project objectives.
    • Perform other duties as assigned.

    Qualifications

    To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.

    Bachelor's degree from a four-year college or university preferred. Three or more years of hands-on experience in eLearning instructional design and development with exceptional course content writing abilities including objectives and mastery tests as well as video scribing for animation, using audio and high levels of user interactions for web and mobile delivery.

    Ability to write structurally sound course materials including visual storytelling in instructional designs, writing vignettes, storyboards, voiceover scripts, scenarios, role plays, and simulations. Ability to record dynamic voiceover audio is a plus.

    Certificates, Licenses, and Registrations

    Professional training or instructional design certifications from organizations such as ASTD are preferred.

    Additional Key Competencies

    • The ability to write and produce high quality courseware using multimedia authoring tools such as Storyline, Captivate, Studio, Camtasia, Engage, and/or Presenter. Eager to explore, learn, and apply new technologies.
    • Knowledge of SCORM and/or AICC technical standards, components, and compliances.
    • Create professional eLearning courses for integration with multiple LMS platforms.
    • Ability to think strategically and creatively while managing multiple assignments in a deadline-driven environment and consistently producing quality results.
    • Able to define problems, collect data, establish facts, and draw valid conclusions.
    • Ability to work independently and collaboratively, communicate effectively, and deliver/receive feedback gracefully in a team-oriented environment.

    Apply Today

    For immediate consideration, please submit your cover letter, resume, and salary history to personnel@theiia.org.

  •   Group Member Concierge

    This position is responsible for connecting with potential and existing Audit Groups and Government Audit Groups to facilitate joining and renewing, and encouraging member engagement with IIA products and services to help meet organizational objectives. This position reports to the Director, North American Membership Development.

    Essential Duties and Responsibilities

    • This is a relationship building role that provides exceptional service at an expert level to Groups. Aggressively seek out opportunities to recruit new Groups, upsell existing Groups, and establish regular touch points with renewing Groups to secure their renewal on time.
    • Implement and execute membership recruitment and retention campaigns targeting Groups as designed by the Membership team. Close deals and complete processing procedures to meet recruitment and retention goals.
    • Thoroughly understand IIA products and services and be able to relate them to the different needs of the Groups to increase their engagement. Establish a system, via telephone and email, to regularly communicate information about IIA products and services with Group contacts. Must be comfortable interacting with all levels of professionals, including executives.
    • Identify Group needs, gather feedback, ensure a positive member experience and grow member engagement within the organization. Serve as the link to connect Groups to appropriate staff or volunteers depending on needs.
    • Serve as main point of contact at The IIA for Groups. Respond to inquiries using expert communication techniques to facilitate transactions, research and resolve issues, and update customer records accordingly.
    • Track and document sales efforts and regularly provide reports to supervisor.
    • Other projects may be assigned as appropriate.

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Qualifications

    To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.

    Associate's degree (A.A.) or equivalent from two-year college or technical school; or three to five years related experience and/or training; or equivalent combination of education and experience. Experience in a sales role and/or with a membership association.

    Other Skills and Abilities

    • Sales acumen.
    • Excellent written and verbal communication skills.
    • Attention to detail and strong organizational skills.
    • Uses good judgment to solve member issues.
    • Must be proficient at processing member requests and at expressing a natural sense of care and compassion for a member’s situation.
    • Ability to coach others and use proactive statements to encourage participation and customer satisfaction.

    Apply Today

    For immediate consideration, please submit your cover letter, resume, and salary history to personnel@theiia.org.

  •   Global Certifications Strategic Marketing Manager

    Serve as the key strategic and marketing support of The IIA’s Global Certifications business unit partner supporting business growth goals through strategic product promotions and marketing campaigns, including launching a new product lines in 2015.

    Key Responsibilities

    • Support the development of core positioning, messaging, and segmentation for certification products in line with business goals and global market opportunities.
    • Lead global marketing strategy for Certifications including but not limited to creative vision, copywriting, operational communications, marketing coordination/production, and competitive research.
    • Co-develop and implement global product marketing plans, working in conjunction with Product Management, Marketing Communications, and fellow Product/Service categories within The IIA.
    • Coordinate all global marketing activities: online, event, partnerships, email, social, direct mail, PR, video, etc.
    • Assist the development, evaluation, and measuring of new and existing global certification product positioning/pricing strategies, based on knowledge of target customer, market characteristics, competition, and cost factors to maximize product profitability.
    • Manage monthly and quarterly product reporting and forecasting based on key performance indicators.
    • Participate in brainstorming sessions on global product development, positioning, and sales/customer relations processes.
    • Develop sales support tools including launch collateral and highly tailored content for presentations, demonstrations, datasheets, white papers, and customer case studies.
    • Build relationships and working collaboratively with Certifications team, other business units, chapters and institutes, Marketing Communications, shared services, and vendors to develop and deliver effective marketing plans.
    • Provide effective guidance and recommendations to Certifications team on effective marketing communications tactics against KPI metrics and goals.
    • Ensure that budgets are adhered to for all marketing projects assigned.
    • Possess the following skill sets: foundational knowledge of marketing, strong project management, creative conceptualization, effective verbal/written communication and copywriting, presentation, and KPI metric reporting.

    Essential Duties and Responsibilities

    • Serves as primary marketing advisor for certifications team and other business unit partners for global marketing needs in line with business goals and needs.
    • Works collaboratively with VP Global Certifications, Marketing Director, and the extended marketing, communications, and certification teams to understand the business and develop global marketing strategies and plans to grow product revenue, penetration, and positioning globally.
    • Manages the development of marketing plans that support the overall objectives of the global marketing strategy and business goals across various channels including print, digital, social, events, and more.
    • Serve as a consultant to the Certifications team and other business unit partners, presenting innovative ideas, marketing expertise, and providing guidance on recommended courses of action to effectively communicate to global target market segments.
    • Follow the marketing project life cycle from creation to completion.
    • Writes or supervises copy for global marketing communications (advertisements, brochures, fliers, emails, social media posts, etc.), manages through the various approval stages, and prepares necessary items for layout by graphic, emails, online, and video teams.
    • Work closely and manage the development of design concepts with production and creative teams. Work closely with the business unit partners to develop, edit, and produce the final materials that meets the expectations of the client request and global business/marketing strategy.
    • Coordinate production of items with traffic and production manager. Tracks the production cycle of all assigned marketing pieces keeping the business unit partner up-to-date on the progress. Responsible for the success of the final product.
    • Manage and facilitate the proofing/quality review process of all deliverables within their oversight and review all final proofs prior to the release of items for final production. This includes print and digital materials and communications.
    • Provide available KPI metrics and statistics related to ROI and of marketing tactics on a consistent basis (clicks, opens, QR code links, source code data, page hits, etc.)
    • Provide information regarding the entry date of each piece to the market to assist business units in marrying changes in product consumption with implementation of marketing tactics.
    • Collaborate with other account marketers to ensure cross-promotion and bundling opportunities are leveraged when applicable.
    • Assist CMO and Director of Marketing with special projects as needed. Assist marketing department with budget input as needed.

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Qualifications

    To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.

    Education and/or Experience

    • Bachelor's degree (B. A.) from four-year college or university.
    • 5+ years marketing communications experience in a large organization marketing department or ad agency.
    • 2-5 years product marketing and supporting a long-term, multi-layered sales process.
    • Marketing in B2B, association, financial services, or internal audit industries a plus.

    Additional experience requirements

    • Proven experience prioritizing and balancing multiple, on-going high profile projects.
    • Proven ability to oversee all technical aspects of projects from start to finish.
    • Self-motivation and ability to work independently.
    • Attention to detail and ability to work on multiple tasks and projects with proven ability to meet critical deadlines.

    Apply Today

    For immediate consideration, please submit your cover letter, resume, and salary history to personnel@theiia.org.

  •   Video Producer

    The Video Producer is responsible for managing the production of all videos from concept through end deliverables. The project oversight spans a wide breadth of video production: from full production of high quality promo/commercials to smaller/lower budget and quick-turnaround assets such as social media video posts. Collaborate with the Digital Marketing Manager on strategy, copy, design, and video departments and lead the production and execution of each video by sourcing, vetting, and managing external and internal partners (i.e., crews, in-house and freelance editors/animators/sound techs/motion graphics artists and other vendors).

    Essential Duties and Responsibilities

    • Define and manage video production and post-production processes to effectively manage video project workflow, timelines, project direction, production budget, quality and timeliness of final deliverables.
    • Consistently meet post-production deadlines.
    • Manage and act as a single point of contact for all aspects of production including hiring/procurement of talent, location, crew, props, etc. and provide oversight of all associated budgets.
    • Oversee a project calendar for all video projects and provide communication about workload, capacity, production timelines, and deadlines to all stakeholders.
    • Tightly manage video production budgets.
    • Produce a broad range of video projects, ranging from full promotional productions to low/no-budget social media.
    • Partner with account team to create, maintain, and promote successful client relationships; lead all business partner reviews and be co-lead for all business partner communications.
    • Act as a peer leader to promote junior team mentorship.
    • Present solutions, recommendations, and deliverables based on client objectives.
    • Lead creative brainstorming sessions and generate ideas for client video campaigns.
    • Understand advanced scoping and estimate creation.
    • Demonstrate meticulous attention to detail. Ensures that all details related to active projects are captured, and that necessary actions are taken in a timely manner.

    Knowledge/Skills/Abilities:

    • Excellent, proven creative problem-solving skills.
    • Strong experience with vendor negotiations and budget management.
    • Strong technical knowledge of the production and post-production process.
    • High level of personal integrity and personal standards for high quality work.
    • Understanding current advertising trends, creative production, and editing tools.
    • Ability to manage multiple assignments and tasks, work under intense deadlines, and quickly adapt to changing environment, goals, and input.
    • Ability to interface with various departments.
    • Must be detail and deadline oriented, with great time management skills.
    • Must be able to occasionally work off hours and weekends as needed.
    • Demonstrated ability to lead project teams from requirements gathering through to completion of project deliverables.
    • Experience developing and managing projects schedules and budgets.

    Supervisory Responsibilities

    There are no supervisory responsibilities associated with this position.

    Qualifications

    To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.

    Bachelor’s degree (B.A.) or equivalent from four-year college or university in film production, digital arts, or other related field preferred. Five or more years’ experience in video or film production required. Strong writing skills, producing, directing, and post-production with experience spanning a range of projects from low budget to full commercial production is required.

    Apply Today

    For immediate consideration, please submit your cover letter, resume, and salary history to personnel@theiia.org.

  •   Retail Manager

    Manages and executes strategies to identify, assess, and pursue new business opportunities that significantly enhance the value proposition of the retail operations. Driving the development of business cases for new opportunities, including ensuring that all ideas and opportunities are prioritized, vetted, and validated. Implements the retail strategy for The IIA Research Foundation’s (IIARF) global retail operation which includes an e-commerce bookstore, as well as on-site bookstores at various IIA events. Responsible for managing inventory, distribution, marketing, and copyright management for all IIARF products. Provides input into the development of The IIARF retail strategy and manages reporting of key sales data, retail trends, and KPI metrics to IIARF leadership.

    Essential Duties and Responsibilities

    Financial Management

    • Execute the global retail strategy for IIARF Bookstore products to increase sales and reduce costs.
    • Provide input and closely monitors budgets, forecasts, and projections.
    • Create monthly reports on the performance and observed trends of the global retail operation. Ensure achievement of overall revenue and net contribution goals.
    • Ensure pricing strategy and pricing decisions reflect sound business judgment and alignment of the financial goals. Analyze and monitor the return on each project utilizing a title profit and loss model to ensure profitability and meet other key metrics.

    Retail

    • Review and monitor sales trends and implement strategies to support seasonal sales fluctuations. Develop a sustainable method to report on sales trends and KPI metrics.
    • In collaboration with Marketing Account Manager:
      • Implement the strategic marketing plan including promotional and member-benefit programs and campaigns.
      • Update and approve web pages as well as other electronic and print marketing collateral.
      • Develop seasonal and monthly go-to-market plans through analysis of past performance, competitive landscape, and thorough understanding of previous year tactics and events.
    • Oversee and manage the third-party review process.
    • Manage the distribution, licensing, and translations rights. Manages the relationship with the requestor and develop the agreements. Report activities, revenue, and opportunities to the organization on a regular basis.

    Inventory Management and Control

    • Utilize inventory management techniques and financial management understanding to manage the cost of goods sold.
    • Manage inventory levels with goal to minimize excess and obsolete inventory to maintain optimal inventory levels. Maximize volume and discount purchasing opportunities where applicable and beneficial.
    • Assist Director of Publishing and Retail Development and Managing Editor of Content Development in ongoing inventory analysis and identify inventory gaps and new product opportunities.
    • Assess and determine sales, promotion, and pricing adjustments for slow-moving inventory.

    E-commerce Bookstore Management including Onsite Bookstore experience

    • Manage the Online Bookstore global operations and related e-commerce activities including the implementation of up-sell strategies and personalization strategies.
    • Develop roadmaps to improve navigation conversions and sales, increase average order size through up-sell and cross promotional strategies and personalization strategies based on returning customer purchasing history.
    • Oversee the Onsite Bookstore operations including event/site selection, inventory selection, and inventory shipping to ensure appropriate products and quantities for the event.
    • Manage on-site marketing displays and point-of-sale systems.
    • Manage ongoing updates and future enhancements to the overall online experience while working closely with IT and web development departments.
    • Act as the GoPlanogram® category and design display subject matter expert. Analyze category trends and shopper insights utilizing POS financial data. Provide fact-based intelligence and ensure on-site bookstore revenue growth.

    Strategic Relationships

    • Develop and maintains strategic relationships with resellers/distributors and IIA institutes.
    • Establish and build effective relationships with professional associations to increase the awareness of our products and develop new revenue streams.
    • Work collaboratively with business unit partners to identify synergies and develop fact-based market intelligence benchmarking to align product and service offerings to our stakeholders. This includes leveraging the intelligence from the IIA Career Mapping Tool.

    Other special projects may be assigned by the Director of Publishing and Retail Development and VP of The IIA Research Foundation.

    Travel within the U.S. and internationally up to 35%.

    Supervisory Responsibilities

    Directly supervises one non-exempt staff, Retail Specialist. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    Qualifications

    To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.

    Knowledge of retail operations, sales and eCommerce principles, methodologies, product and service management, along with a demonstrated track record of success and performance.

    Mission-critical technical and functional skills, coupled with solid understanding of processes and systems; demonstrated business intelligence and planning skills, supported by strong analytical thinking.

    Effective communicator with the written and spoken word; able to adjust to the audience to ensure receptivity to the message.

    A creative thinker, aware of a wide range of organizational models from the nonprofit and business worlds.

    Strong interpersonal skills; comfortable working through problems and conflicts.

    Effective in decision making, coupled with a high level of personal integrity and professional conduct.

    Strong dedication to customer service.

    Team-building skills and a shared-leadership style that attracts and retains competent staff.

    Bachelor's degree (B. A.) from four-year college or university; and four to six years related experience and/or training; or equivalent combination of education and experience. Experience with an international organization would be an asset to The IIA and its global goals. Retail and e-commerce experience strongly preferred.

    Apply Today

    For immediate consideration, please submit your cover letter, resume, and salary history to personnel@theiia.org.

  •   Director, Conferences

    Responsible for the development and execution of all national and regional conferences held in North America (NA). Specifically, the incumbent is responsible for overall NA conference strategy, including program development, marketing, logistics, registration, finances, and working with NA chapters and relevant headquarters staff.

    Essential Duties and Responsibilities

    • Oversee the development and execution of all national and regional conferences held in North America.
    • Actively investigate and develop new opportunities for conference offerings (live or virtual) including partnership and alliances.
    • Develop overall content strategy for NA conferences with the assistance of internal SME task force and external volunteer groups.
    • Manage the development of professional conference programs that meet the needs of internal audit professionals at various levels representing numerous industries.
    • Serve as Learning Solutions representative and liaison to the conference subcommittee, and niche industry boards (Gaming, Financial Services, etc.)
    • Review and approve all marketing collateral (brochures, emails, learning journals, etc.) relating to all NA conferences to ensure accuracy.
    • Collaborate with Vice President, Learning Solutions and internal and external stakeholders to develop, implement, and maintain leading-edge conference programs.
    • Travel to conference sites to evaluate the ability of The IIA programs to meet the needs of the client base. Continually modify program content and pacing to meet the needs of the clients.
    • Assist with special projects as assigned by the Vice President, Learning Solutions.

    Supervisory Responsibilities

    This job has supervisory responsibilities for one non-exempt and one exempt position.

    Qualifications

    To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

    Bachelor's degree (B.S./B.A.) or equivalent; and five to seven years related experience and/or training; or equivalent combination of education and experience. Experience as an internal auditor is desirable.

    Apply Today

    For immediate consideration, please submit your cover letter, resume, and salary history to personnel@theiia.org.

  •   Exam Content Specialist

    Coordinates item writing and assessment processes for The IIA’s global certification programs, including the Certified Internal Auditor® (CIA®), Certification in Control Self-Assessment® (CCSA®), Certified Government Auditing Professional® (CGAP®), Certified Financial Services Auditor® (CFSA®), Certification in Risk Management Assurance® (CRMA®), and Qualification in Internal Audit LeadershipTM (QIALTM). This is in addition to the BEAC® programs administered by The IIA, including four specialty areas under the umbrella designation of Certified Professional Environmental AuditorTM (CPEA®), and the Certified Process Safety AuditorTM (CPSATM) designation.

    Essential Duties and Responsibilities

    • Coordinate the process for developing exam questions (items) for all IIA certifications and BEAC exams.
    • Ensure the quality of exam questions for The IIA’s and BEAC certifications by maintaining and growing the asset base (proprietary exam content).
    • Provide exceptional customer service to item writers and assessors.
    • Prepare monthly item writing template based on gap analysis and projected needs to write exam items for all certification programs.
    • Communicate monthly writing assignments to item writers.
    • Ensure proper review and approval of all exam items through the item development process from author submission through feedback and payment.
    • Track progress of Item Writing Sessions:
      • Upload monthly item submissions via template.
      • Update monthly tracking spreadsheets and prepare reports noting item writing acceptance rates.
      • Prepare and communicate monthly acceptance reports to individual item writers.
      • Process monthly payments and invoices for item writers.
    • Coordinate item writing application and renewal processes, including execution of item writer agreements and completion of annual training.
    • Communicate feedback to item writers regarding items submitted as provided by the technical writer.
    • Coordinate assessment process for multiple programs including:
      • Obtain candidate responses and content from test delivery system.
      • Securely archive and disseminate candidate responses.
      • Assign approved and qualified assessor to complete grading by a specified deadline.
      • Ensure assessors meet grading deadlines.
      • Provide results to operations team for upload to Certification Candidate Management System.
    • Coordinate reference materials and documentation required for committee meetings, job analysis studies, individual item writers, and test development teams.
    • Adhere to strict confidentiality requirements for exam development and administration.
    • Additional experience requirements include:
      • Proven experience prioritizing and balancing multiple, ongoing projects.
      • Proven ability to oversee all technical aspects of projects from start to finish.
      • Self-motivation and ability to work independently.
      • Attention to detail and ability to work on multiple tasks and projects with proven ability to meet critical deadlines.
    • Performs other functions and special projects as assigned by certifications management.

    Supervisory Responsibilities

    This job has no supervisory responsibilities. Provides mentoring and direction to a large group of exam authors and graders (internal audit practitioners and professors).

    Qualifications

    To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.

    Bachelor's degree (B.A./B.S.) from a four-year college or university and two to four years’ related experience and/or training; or equivalent combination of education and experience. Experience with an international organization would be an asset to The IIA and its global goals.

    Apply Today

    For immediate consideration, please submit your cover letter, resume, and salary history to personnel@theiia.org.

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