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The Institute of Internal Auditors North AmericaBreadcrumb SeparatorAbout UsBreadcrumb SeparatorIIA Career Opportunities

IIA Career Opportunities

Established in 1941, The IIA is an international professional association of more than 150,000 members providing certification, education, research, and guidance. Our mission is to be the global voice of the internal auditing profession: advocating its value, promoting best practice, and providing exceptional service to its members.

One of the Top 100 Companies for Working Families

Every year since 2004, The IIA has been named one of the Orlando Sentinel's Top 100 Companies for Working Families. The Orlando Sentinel publishes the list annually to recognize organizations in Central Florida that provide a family-friendly work environment and benefits. To be considered, organizations must submit details of eligibility including their core employee benefits, family-related benefits, work environment, employee communication, and training and education offerings. The IIA 's outstanding benefits package, which helped us win this prestigious award, includes a 3% safe harbor contribution and a generous discretionary annual 401(k) contribution, comprehensive health and wellness programs, tuition assistance, generous time off, and a host of other valuable benefits.

A Diverse Staff and Volunteer Structure 

The IIA is committed to valuing and encouraging diversity within its staff, its overall membership, and its volunteer leadership. "Diversity" in a global context relates not only to sex, age, disability, sexual orientation, and race, but also to religion, national origin, and ethnicity. The IIA's goal is to achieve an environment of inclusion and strength created by a diverse staff and volunteer structure. The IIA provides equal employment and advancement opportunities to all individual and does not unlawfully discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, or any other characteristic protected by law. Employment decisions are based on merit, qualifications, and abilities. The IIA will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

IIA Career Opportunities

If you are interested in career opportunities at The IIA, please submit your résumé and cover letter with salary history to personnel@theiia.org. Please indicate the job opening in the subject line of your e-mail.

Current Job Openings
  •   Account Marketing Manager

    The account manager assists IIA’s business units (internal clients) with the development and execution of marketing plans and strategies, by:

    • Building relationships and working collaboratively with internal clients and colleagues to develop and deliver effective marketing plans.
    • Providing effective guidance and recommendations to internal clients on effective marketing communications tactics against KPI metrics and goals.
    • Providing project management of marketing campaigns through conception to delivery.
    • Ensuring that budgets are adhered to for all projects assigned.

    Essential Duties and Responsibilities

    • Serves as main contact for internal clients for marketing needs.
    • Assists marketing department with budget input as needed.
    • Works collaboratively with director, marketing services and internal clients on all aspects of developing their marketing plans.
    • Manages the development of marketing plans that support the overall objectives of the marketing strategy and business goals.
    • Serves as a consultant to internal clients, presenting options and providing guidance on recommended courses of action to effectively communicate to target market segments.
    • Follows the marketing project life cycle from creation to completion.
    • Writes or supervises copywriting for marketing communications (advertisements, brochures, flyers, emails, social media posts, etc.); manages through the various approval stages, and prepares necessary items for layout by Graphic Designer.
    • Works closely with production and creative teams to manage the development of design concepts. Works closely with the client to develop, edit, and produce the final materials that meets the expectations of the client request and business/marketing strategy.
    • Coordinates production of items with traffic and production manager. Tracks the production cycle of all assigned marketing pieces keeping the client up to date on the progress. Responsible for the success of the final product.
    • Manages and facilitates the proofing/quality review process of all deliverables within their oversight and reviews all final proofs prior to the release of items for final production. This includes printed and digital materials and communications.
    • Provides available KPI metrics and statistics related to performance of marketing tactics on a consistent basis (clicks, opens, QR code links, source code data, page hits, etc.)
    • Provides information regarding the entry date of each piece to the market to assist business units in coordinating changes in product consumption with implementation of marketing tactics.
    • Collaborates with other account managers to ensure cross-promotion and bundling opportunities are leveraged when applicable.
    • Assists CMO and Director of Marketing Services, with special projects as needed.

    Qualifications

    To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.

    Bachelor's degree (B. A.) from four-year college or university and five or more years related experience in advertising, marketing or a related field in an ad agency or internal marketing communications department of a large, matrix organization. Experience with an international organization is also an asset to any role within The IIA. Must have a foundational knowledge of marketing, strong project management, creative conceptualization, effective verbal/written communication and copywriting, presentation, and KPI metric reporting skills.

    Apply Today

    For immediate consideration, please submit your cover letter, resume, and salary history to personnel@theiia.org.

  •   Marketing Automation Specialist

    The Marketing Automation Specialist is responsible for the administration of The IIA’s Marketing Automation platform, Silverpop’s Engage. This includes managing the dissemination of The IIA’s official email communications, as well as the creation of newsletters, landing pages, and web form templates at a global level to meet organizational goals.

    Essential Duties and Responsibilities

    • Serve as the subject matter expert for using SilverPop’s Engage Automation Platform. Provide day-to-day system maintenance and configuration of the marketing automation systems, as well as acting as the first line of program/system support.
    • Work with internal and external technology partners to understand system functionality and road maps.
    • Design, build, and execute marketing campaigns and components in marketing automation software (e-mail, nurture, lead scoring).
    • Build and maintain HTML templates, emails, forms, and landing pages. Underpin activity tracking and CRM integration. Design database queries to reach target audiences for email and marketing campaigns. Liaison with IIA database personnel to ensure accuracy of results.
    • Work with sales and marketing teams to translate marketing requirements into functional campaigns within marketing and sales systems.
    • Develop documentation, and provide support and detailed training to end users.
    • Routinely audit user practices to ensure compliance with CAN-SPAM, CASL, and other privacy and spam legislation/regulation.
    • Work closely with marketing managers, the digital team, and content creators to maximize program effectiveness.
    • Provide frequent performance analysis and regular status reports, reporting on program/campaign key performance indicators and marketing funnel metrics. Make recommendations that enhance performance results.
    • Manage a high-volume and fast-paced production schedule; build, test, launch, and update multiple campaigns.
    • Ensure that all approval processes are executed appropriately prior to final email.
    • Special projects as assigned by the Director, Marketing Operations.

    Qualifications

    To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.

    Bachelor’s degree in marketing, design, website development, or communications as well as two to three years related experience and/or training. The ideal candidate will be knowledgeable of efficient use of marketing automation systems; experience with Silverpop’s Engage platform is a plus. Experience in an international organization would be an asset.

    Other Skills and Abilities

    Must possess experience in or working closely with Information Systems and Marketing Operations. Must have experience establishing and maintaining system documentation and training materials. Excellent organizational skills; capacity to manage multiple priorities and tasks simultaneously, cross-functional teams and communicate with all levels of management.

    Apply Today

    For immediate consideration, please submit your cover letter, resume, and salary history to personnel@theiia.org.

  •   Marketing Specialist

    Serves as a specialist to the marketing team to support product and service marketing plan implementation through management of appropriate marketing tactics and channels. The marketing specialist will support the marketing manager to build relationships and work collaboratively with the marketing team and business unit partners, resulting in effective marketing plans and management of the tactics for campaigns. The primary skill sets include foundational marketing knowledge, project management, coordination of mass-marketing communications/promotions, project schedule/budget maintenance, copywriting/editing development/coordination, and production coordination.

    Essential Duties and Responsibilities

    • Support the development of marketing collateral and execution of tactical plans that support the overall objectives of the marketing strategy.
    • Serve as the key project manager and coordinator of tactics/deliverables.
    • Ensure that messages are supportive of and consistent with marketing strategies.
    • Coordinate email, mass mailings, and communications campaigns/materials.
    • Coordinate the development of multimedia: video, social media, publications, and web.
    • Write and/or edit copy for marketing collateral (advertisements, brochures, flyers, emails, social media posts, etc.).
    • Coordinate production of items with traffic department. Track the production cycle of all assigned marketing pieces while keeping the account managers and business units up to date on the progress.
    • Support the development of performance reporting of marketing metrics and tactics (clicks, opens, QR code links, source code data, page hits, etc.).

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Qualifications

    To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.

    Bachelor's degree (B. A.) from four-year college or university, one or more years related experience and/or training in marketing, communications, or a related field; or equivalent combination of education and experience. Experience with an international organization is an asset to any role within The IIA.

    • Good communications skills.
    • Ability to operate under pressure and meet deadlines.
    • Good project management skills.
    • Sound understanding of the principles of marketing and integrated campaigns.
    • Strong understanding of social and digital channels and effective strategies to leverage them in support of marketing goals.
    • Excellent copywriting skills – ability to rework technical text for a broader audience.
    • Ability to manage a campaign budget.
    • Creative and innovative.
    • Good attention to detail.
    • Team player – works to ensure team goals are met or exceeded.

    Apply Today

    For immediate consideration, please submit your cover letter, resume, and salary history to personnel@theiia.org.

  •   Manager, Marketing Automation

    The Manager of Marketing Automation is responsible for the administration of The IIA’s Marketing Automation platform, Silverpop’s Engage. This includes oversight of The IIA’s email communication strategy and managing the dissemination of The IIA’s official email communications, as well as the creation of newsletters, landing pages, and web form templates at a global level to meet organizational goals. This person will provide technical insight and create solutions to increase email campaign responses, improve tracking and overall ROI of email marketing automation efforts. This individual must have proven experience with B2B demand generation marketing and a strong command of marketing automation systems such as SilverPop, Pardot, Marketo, and/or Eloqua.

    Essential Duties and Responsibilities

    • Work with the Director of Digital Marketing to create, produce, and execute a Demand Generation Plan to include email marketing, nurture programs, lead-gen forms, webinars, and live events.
    • Analyze the current email marketing strategy and provide insights to improve the current approach and make suggestions on best practices and tools to use.
    • Implement testing methodologies (e.g., A/B and multivariate testing) on campaigns to improve conversion rates (content, email templates, landing pages, offers, etc.) to optimize campaign results.
    • Develop and execute nurture campaigns that will help convert existing prospects to qualified sales leads, and existing customers to fully adopted proponents.
    • Serve as the subject matter expert for using SilverPop’s Engage Automation Platform.
    • Provide day-to-day system maintenance and configuration of the marketing automation systems, as well as acting as the first line of program/system support.
    • Provide strategic guidance and feedback to internal marketing team in support of more effective and ROI-driven use of email communication channels.
    • Work with internal and external technology partners to understand system functionality and road maps.
    • Design, build, and execute marketing campaigns and components in marketing automation software (e-mail, nurture, lead scoring).
    • Build and maintain HTML templates, emails, forms, and landing pages.
    • Underpin activity tracking and CRM integration.
    • Design database queries to reach target audiences for email and marketing campaigns.
    • Liaison with IIA database personnel to ensure accuracy of results.
    • Work with sales and marketing teams to translate marketing requirements into functional campaigns within marketing and sales systems.
    • Develop documentation and provide support and detailed training to end users. Routinely audit user practices to ensure compliance with CAN SPAM, CASL, and other privacy and spam legislation/regulation.
    • Share leading practices and work closely with marketing managers, the digital team, and content creators to maximize program effectiveness to support greater awareness and more effective use of email communications.
    • Provide frequent performance analysis and regular status reports, reporting on program/campaign key performance indicators and marketing funnel metrics. Make recommendations that enhance performance results.
    • Manage a high-volume and fast-paced production schedule; build, test, launch, and update multiple campaigns.
    • Ensure that all approval processes are executed appropriately prior to final email and make enhancements to email development processes as opportunities are identified.
    • Special projects as assigned by the Director, Digital Marketing and Managing Director, Marketing Operations & Analytics.

    Supervisory Responsibilities

    This job will supervise one Marketing Automation Coordinator.

    Qualifications

    To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required. Bachelor’s degree in marketing, design, website development, or communications as well as two to three years related experience and/or training. The ideal candidate will be knowledgeable of efficient use of marketing automation systems; experience with Silverpop’s Engage platform is a plus. Experience in an international organization would be an asset.

    Other Skills and Abilities

    Must possess experience in or working closely with Information Systems and Marketing Operations. Must have experience establishing and maintaining system documentation and training materials. Excellent organizational skills; capacity to manage multiple priorities and tasks simultaneously, cross-functional teams and communicate with all levels of management.

    Apply Today

    For immediate consideration, please submit your cover letter, resume, and salary history to hr@theiia.org.

  •   Business Intelligence and Financial Analyst

    This position is a shared service designed to develop, implement and manage a process to identify and analyze business intelligence (BI) and support the financial planning, analysis and projection activities for The IIA’s Learning Solutions and Event Solutions (LS and ES) product lines. BI initiatives include analyzing product line performance, industry trends, competitive landscape and emerging activities within the internal audit profession to drive business strategy and future product development for The IIA’s seminars, eLearning and conference offerings. The BI Analyst will be responsible for collaborating with other product line managers in order to assist in the development of new business opportunities. Financial analyst activities include budgeting, forecasting, expense management and capital budgeting for projects.

    Essential Duties and Responsibilities

    • Analyze business intelligence (BI) related to demographics, engagement, purchase patterns, participation, satisfaction, interests, competition, member/customer behavioral, attitudinal and demographic data and more for The IIA’s seminars, eLearning, and conference activities.
    • Develop profiles and identify trends to aid in the identification, development, launch and promotion of enhanced services/products and new business opportunities specially related to professional development offering; and evaluating the performance of marketing and communication related activities (i.e. conversion tracking).
    • Apply advanced quantitative methods, data mining, modeling, and analytical tools to identify member/customer insights to create effective communication and targeted marketing programs that build relationships and drive sales for LS and ES product lines.
    • Design and execute various analytic initiatives using various advanced modeling/statistical techniques. Analytic exercises include: customer segmentation, customer engagement, customer visitation/ordering behavior, acquisition/retention modeling, customer life-time value metrics, offer effectiveness and response modeling, etc.
    • Prepare timely and actionable analyses, forecasts, and recommendations for assigned projects to ensure achievement of LS and ES business objectives.
    • Provide support and analysis for revenue and expense tracking, budgeting, monthly forecasting and management of capital projects.
    • Develop and manage reports and presentations that track financial progress, support budget assumptions, and back new initiatives.
    • Analyze data from annual “membership and consumer profiles” that include statistics by ethnicity, gender, age, member types, firm counts for each membership category/personas, to identify and understand purchasing trends and professional development needs in order to influence future product development.
    • Performs market research and monitoring specific to Learning Solutions and Event Solution product lines using internal and external sources; specifically, online tools and internal databases. Includes working directly with Director, Marketing Operations & Research; and Manager, Market Research and Analytics; and North American Director of Finance.
    • Manage requested ad hoc report requests and data.
    • On a scheduled basis, distributes relevant reports to appropriate stakeholders.
    • Monitor fields of interest to the function such as technology opportunities and internal and external environments for development of new business processes that increase efficiencies and advance the business objectives of LS and ES.
    • Collaborate with LS and ES teams to implement and report on progress recommendations developed from intelligence reporting including creating appropriate business plans as required.
    • Participate in management meetings related to intelligence reporting.
    • Other duties as assigned by the VP of Learning Solutions, VP of Event Solutions, North American Chief Operating Officer, and Chief Marketing Officer.

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Bachelor’s degree or equivalent from a four-year college in a related field (business, mathematics, or social sciences) and five or more years’ related experience and/or training; or equivalent combination of education and experience. Knowledge of internal audit, planning, budgeting, and event planning would be an asset. Experience with an international organization is an asset to any role within The IIA.

    Apply Today

    For immediate consideration, please submit your cover letter, resume, and salary history to HR@theiia.org.

  •   Director, Environmental, Health, and Safety Audit Center

    The Director, Environmental, Health, and Safety (EHS) Audit Center is responsible for developing and supporting the strategic and tactical initiatives of The IIA’s EHS Audit Center. Sets the objectives for enhancing relations, communications, and overall value proposition with the EHS audit community including content development, product and service delivery, training, and networking. Responsible for working with key business units to grow EHS membership and professional advocacy efforts, strengthen marketing and brand awareness within the EHS sector, and represent The IIA and the EHS Audit Center at industry/profession events including conferences, roundtables, and speaking engagements.

    Essential Duties and Responsibilities

    Strategy Development and Implementation
    • Through outreach, research, and prior experience, understand the needs of EHS auditors.
    • Work collaboratively with other IIA departments to develop a strong value proposition to attract and retain EHS members.
    • Advocate on behalf of EHS members within the organization to maintain support for the ongoing growth and development of the EHS Audit Center resulting in a vibrant and engaged community.
    Relationship Management and Membership Growth
    • Partner with the membership team to recruit and retain EHS members including participating in the development of membership growth and retention campaigns.
    • Provide reports, presentations, and other communications to ensure key thought leaders and stakeholders have any necessary or requested information.
    • Provide expert knowledge to key stakeholders including EHS members, volunteers, and staff.
    • Lead cross-sharing and cross-promotion of activities between the EHS Audit Center and other IIA business units.
    • Act as the liaison to the EHS Advisory Board.
    EHS Audit Center Operations
    • Direct all product and service strategies and delivery of benefits within the EHS Audit Center.
      • Maintain the EHS Audit Center website including content development, design, approval, and layout.
      • Manage EHS social media activities.
      • Oversee development and delivery of twice monthly EHS newsletter and manage partnership/contract with author.
    • Create, document, and manage processes for EHS operations.
    • Develop the budget including forecast and financial analyses and manage the resources of the EHS Audit Center within the approved budget.
    • Create KPI/metrics to measure the success of the various activities within the EHS Audit Center and monitor and report as necessary.

    • Training and Event Planning
    • Create, manage, and deliver conferences, roundtables, webinars, virtual symposia, and other educational events to EHS members both in-person and virtually.
    • Oversee the EHS networking events and collaborate with The IIA’s Learning Solutions team to ensure the effective delivery of all workshops.
    • Plan, coordinate, and deliver EHS workshops and roundtables.
      • Manage event calendar.
      • Liaison with The IIA’s Learning Solutions team for roundtables held in conjunction with IIA conferences.
      • Coordinate speakers and facilitators.
      • Finalize event activities and discussion points.
      Professional Advocacy
    • Utilize expert knowledge and experience to engage key stakeholders in advocating for the profession.
    • Collaborate with the Professional Practices Department, the Director of NA Advocacy, and the Director of Corporate Communications to develop and implement a strategy for advocating for the EHS auditing profession.
    • Communicate the value of EHS auditing to key stakeholders via meetings, presentations, and other events.

    • Marketing and Brand Awareness
    • Collaborate with marketing department to develop strategy and promotional campaigns for the EHS Audit Center.
    • Provide expert knowledge and guidance to Marketing staff in the design, development, and implementation of marketing materials and activities.
    • Represent The IIA and the EHS Audit Center at events and conferences hosted by other professional organizations.
    • Travel, both domestic and international (approximately 20%).

      Special projects as assigned by Managing Director, Industry Centers, supervising Vice President, supervising Chief Officer, or President & CEO.

      Supervisory Responsibilities

      Supervises one full time manager, collaborating and overseeing all aspects of the EHS Audit Center and providing services to the EHS audit community. This position is responsible for the overall direction, implementation, and coordination of operational and strategic activities.

      Qualifications

      To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.

      Bachelor’s degree (B. A.) or equivalent, preferably in business or a business related field; five to seven years’ related experience preferably in EHS auditing or comparable fields.

      Certifications or Licenses

      Certified Professional Environmental Auditor (CPEA), Certified Internal Auditor (CIA), Certified Association Executive (CAE) or other related professional or business designations are preferred but not required.

      Apply Today

      For immediate consideration, please submit your cover letter, resume, and salary history to personnel@theiia.org.

    •   Web Administrator III

      This position will be the primary liaison between Web Ops and Applications for all matters concerning SharePoint Administration.

      Essential Duties and Responsibilities

      • Interact with IIA SharePoint developers to resolve technical issues and help the Web Ops team use SharePoint to its fullest potential and become less dependent on developers.
      • Assist with day-to-day content changes for The IIA’s 200+ websites, which are primarily on the SharePoint 2010 and SharePoint 2013 platforms. Tasks will be assigned via change request tickets from a help desk application.
      • Work on migrating content which may involve moving HTML and/or raw data, styling content, updating links, setting up short URLs and metadata for SEO, understanding how taxonomy affects search and queries, testing content on multiple platforms and browsers with multiple mobile devices, and more.
      • Interact with IIA staff members from all areas of IT including Applications Support and Infrastructure as well as Web Ops, in addition to members of the various business units within The IIA and IIA members and web admins volunteering with The IIA’s chapters and institutes around the world.
      • Development of training resources and end-user training may be required, including SharePoint Intranet and team site training for IIA staff, as well as website administration training for IIA staff and volunteers around the world.
      • Other duties may include participating on web-related development projects, and migrating content from one platform to another (Cold Fusion to SharePoint 2013; SharePoint 2010 to SharePoint 2013).

      Supervisory Responsibilities

      This job has no supervisory responsibilities.

      Qualifications

      To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.

      Bachelor's degree (B. A.) from four-year college or university.

      Computer Skills

      • HTML, Javascript, jquery, CSS, CSS3, .net, Visual Studio (2008 or above)
      • Experience with Microsoft SharePoint (2010, 2013) and SharePoint administration required (permissions, list settings, web parts, subsites, term store, property bag, etc.)
      • Experience with Microsoft SharePoint master pages and page layouts, SharePoint Designer
      • Experience documenting processes and training others to use computer applications (SharePoint in particular) a huge plus
      • Microsoft SharePoint search setup experience or knowledge desired
      • Microsoft Windows Server (2008 or above) experience a plus
      • Experience with responsive design a plus
      • Must be a team player, an excellent communicator, and pay attention to detail

      Apply Today

      For immediate consideration, please submit your cover letter, resume, and salary history to personnel@theiia.org.

    •   Vice President, Marketing & Communications

      Reporting administratively to the Chief Officer of North American Operations, the Vice President of Marketing & Communications (VP) is responsible for creating innovative marketing and communications strategies that will cultivate and enhance meaningful relationships, build our brand, drive revenue results, and increase awareness, relevance, and respect among our target audiences.

      The VP will drive the development of data-driven integrated campaigns across the broad spectrum of today’s marketing channels for all products and services of The IIA. The VP will lead the efforts of the marketing, public relations, communications, digital, data analytics, and marketing operations teams and will partner with her/his VP peers while being responsible for all planning, organizing, operating, and staffing of these functions. The VP, who will be considered part of The IIA’s Executive Leadership Team (ELT), is responsible for developing, implementing, and managing the enterprisewide annual marketing budget in conjunction with The IIA’s CEO, CFO, and COO.

      Essential Duties and Responsibilities

      • Lead and oversee the Marketing & Communications strategy and the team’s execution of the various programming areas including but not limited to: marketing, corporate communications, public relations, media relations, organization websites (SharePoint environment), Direct/E-Marketing, creative services, video services. Ensure the company’s marketing strategy is designed and executed to achieve business plan objectives, including annual revenue goals and efforts to increase awareness at the national and global levels. Measure the effectiveness of the marketing department and implement improvements as needed.
      • Work collaboratively with IT leadership to execute modern digital and social media marketing strategies. Oversight of all marketing automation efforts, direct mail, e-marketing, web banner advertising, search engine advertising, landing pages, lead management, fulfillment, and analysis/ROI. Must have ability to plan and execute progressive marketing campaigns based on company needs.
      • Define and direct marketing programs for demand creation, lead generation, and collaborate with sales department for lead tracking and management.
      • Oversee the development and use of BI/Analytics tools to gather actionable insights that influence and drive marketing efforts resulting in a greater focus on KPIs and ROI metrics across the organization. Determine market needs and generate insights to inform new product and service development.
      • Ensure appropriate corporate and brand positioning of the organization and investigate methods for ensuring this positioning is aligned with strategic plans and to its key audiences on a national level. Develop innovative campaigns that increase quality leads and followers and convert them into members, volunteers, customers, and supporters.
      • Oversee the organization’s creative services team, including collateral programs, graphic standards, and logo use. Create key message tracks for the company and ensure consistency throughout written communications. Gauge the company’s public perception and image.
      • Oversee marketing communications including public relations, advertising, white papers, outreach programs, conference branding, collateral materials, analyst and market research management, and website design and content either directly or on an outsourced basis.
      • Work with PR to drive media coverage to raise awareness, win reviews, and ensure consistent corporate and product branding and image. Advise the organization’s executives on public relations challenges and strategies. Offer sound solutions that complement strategic objectives.
      • Oversee ongoing communications strategy to external and internal audiences including crisis management, product launches, executive positioning, and market opportunities. Ensure that the brand is strong and consistent in every marketing and communications tactic, and that the The IIA’s story is communicated with creativity and impact.
      • Build and grow relationships with members and key stakeholders to better understand trends and member needs to inform responsive messaging resulting in strong ROI and revenue generation.
      • Foster greater collaboration and transparency across the global communications network resulting in greater awareness, consistent brand recognition, and idea sharing.
      • Prepare and submit an annual enterprisewide marketing budget to the CEO, CFO, and COO for review and approval, manage effectively within this budget, and report accurately on progress made and challenges encountered.
      • Direct and manage the internal as well as externally sourced resources for the organization including partner organizations, consultants, and vendors using the most effective and efficient sourcing strategies.
      • Lead a high-performing team by further developing, monitoring, and implementing recruitment, training, and retention strategies. Foster a collaborative working relationship with all operating functions of The IIA’s Global Headquarters to ensure integration of marketing and communications efforts.
      • Perform special projects as assigned by The IIA Chief Officer of North American Operations and The IIA President and CEO.

      Supervisory Responsibilities

      Manage one Managing Director and five directors who supervise a staff of approximately 30 within the Marketing, Communications/PR, Digital Services, Creative Services, and Analytics/Marketing Operations departments. Responsible for the overall direction, coordination, and evaluation of these units. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

      Qualifications

      To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.

      Bachelors’ degree required. Masters Degree with a specialization in Marketing and/or Communications preferred plus at least 10 years of well-rounded marketing/business development experience in positions of increasing responsibility, with a focus on marketing expansion and identifying emerging market trends. Three to five years of direct leadership experience with the ability to motivate and provide professional development to a team of more than 10 staff members. A hands-on collaborative style of working is a must. Experience building brand awareness and support internally and externally.

      Experience in association management or as an internal audit executive is a plus.

      Essential competencies include:

      • Strategic leader with creative and financial acumen as well as a strong business intellect at both strategic and operational levels to take our organization to the next level.
      • Thorough knowledge of marketing principles, brand, product, and service management, sales and business development; along with a demonstrated track record of success and revenue performance.
      • Advanced experience working with a variety of traditional and modern marketing and communications functions including: branding and messaging to different target audiences.
      • Proven experience driving success through emerging marketing and lead generation channels including marketing automation, social, web, video, mobile, and more. Experience with digital marketing and social media marketing strongly preferred.
      • Thorough knowledge of content development and thought leadership principles, methodologies, product and service management, sales and business development, along with a demonstrated track record of success and performance.
      • An understanding of all aspects of print material production, development and implementation of social media plans, and working with the press and other related media outlets.
      • Mission-critical technical and functional skills, coupled with solid understanding of processes and systems; demonstrated business intelligence and planning skills, supported by strong analytical thinking.
      • Experience as a leader/coach with a “big picture” perspective coupled with an ability to work collaboratively as a team player and willing contributor with colleagues and staff to create a results driven, team-oriented environment.
      • Effective communicator with the written and spoken word, able to adjust to the audience to ensure receptivity to the message. Effective public speaking skills and presence.
      • A creative thinker, aware of a wide range of organizational models from the nonprofit and business worlds.
      • Strong interpersonal skills; comfortable working through problems and conflicts. Effective in decision making, coupled with a high level of personal integrity and professional conduct.
      • Strong dedication to customer service.
      • Lead by example; self-motivated and energetic in execution and delegation of duties. Achieve productivity through effective communication using tools of empowerment.
      • Experience with a professional association, professional service firm and/or international organization is an asset to any role within The IIA.

      Other Skills and Abilities

      Should have a proven track record of leadership in successfully directing and implementing change in personnel and experience in managing a large, diverse group of professionals. Ability to apply good managerial skills to ensure good decision-making regarding the proper planning, monitoring, and coordination of corrective actions (as needed) to meet established objectives and goals. Sound people skills are required to ensure proper motivation, career development, and appropriate performance assessment. A track record of results where performance measurement has demonstrated this ability is required.

      Ability to perform analytical analysis, variance reporting, and product costing is desired.

      Apply Today

      For immediate consideration, please submit your cover letter, resume, and salary history to personnel@theiia.org.

    •   Certifications Administrator

      Provide expert customer service and administrative support to candidates pursuing one of The IIA’s global certifications/qualifications. This role will work directly with candidates, internal employees, and management to respond to candidate incidents, manage Certification Candidate Management System (CCMS) service queues, and other administrative duties as required.

      Essential Duties and Responsibilities

      • Manage the Incident Queue in CCMS to respond to and resolve candidate questions within established service level agreement.
      • Identify themes and trends of incidents and alert management when large-scale issues emerge.
      • Develop, edit, and publish (for internal use) the standard response document for use when responding to candidate questions.
      • Manage all service queues within their dedicated service level agreements (SLAs).
      • Respond to inquiries from other internal departments and assist with issue resolution as needed.
      • Maintain documentation for processes related to role and ensure they are updated on an annual basis.
      • Maintain department “frequently asked questions” located on Global and North American websites, and within CCMS.
      • Respond to certification verification requests per standard SLA.
      • Train and mentor internal staff on ensuring that they are knowledgeable of and follow certification procedures and processes.
      • Partner with Customer Service and Accounting to resolve any candidate data and/or financial issues related to exam registrations in a timely and professional manner.
      • Daily and weekly reporting as required.
      • Serve as back up for other departmental processes:
        • Document review and approval
        • Agreement Institute email box
        • Oversight for the Institute Center
        • Certificate processing and fulfillment
        • Assisting with China pencil-and-paper grading
        • Accommodation requests
        • Document audits
      • Perform other functions and special projects as assigned by certification management.

      Supervisory Responsibilities

      This job has no direct supervisory responsibilities; however, may be required to provide oversight to temporary staff based on seasonal workforce increases.

      Qualifications

      To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.

      Education and/or Experience

      Associate's degree (A.A.) or equivalent from a two-year college or technical school; and two to four years related experience and/or training; or equivalent combination of education and experience. Experience with an international organization would be an asset to The IIA.

      Communication and Language Skills

      • Excellent English written and oral communication skills are required.
      • Ability to effectively present information to management, public groups, and committees.
      • Experience and proficiency in public speaking is favored.
      • Skilled at relating to people from many different cultures.
      • Ability to read, analyze, and interpret articles, reports, spreadsheets and data.
      • Ability to effectively respond to common inquiries or complaints from customers.
      • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
      • Ability to write reports, business correspondence, and procedure manuals.
      • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Multiple language ability is an asset in any role with The IIA.

      Apply Today

      For immediate consideration, please submit your cover letter, resume, and salary history to personnel@theiia.org.

    •   Quality Coordinator

      Position provides project coordination and support of the external quality assessment services conducted by IIA Quality Services, LLC. The responsibilities of this position focus on activities related to product milestone coordination and delivery; includes project documentation, analysis, and metrics; relationships with clients and consultants to provide facilitation through ongoing communications; and reporting for each project to ensure success. Assignments to include survey analyses, report review and management, contract review and management, tracking, update of metrics, and miscellaneous correspondence. Provides project management support to Manager and Director, QA Services as required.

      Essential Duties and Responsibilities

      • Manage the client and staff survey process. Initiate the web-based survey instructions, answer questions, provide follow up, tracking, and conduct analysis. Accumulate and prepare summarized analyses for all Quality client and staff surveys and provide to clients and consultants in a timely fashion. Assist in generating business intelligence information from data and analyses.
      • Coordinate and track report review process. Review all engagement reports from draft to final for format, grammar, consistency, and verification of content for work paper correlation. Template report generation, inclusion of client response, and follow-up. Issue final reports to clients and distribute client evaluations.
      • Create and manage client contract documents and track process through client, Quality and Legal reviews. Prepare follow up communications for outstanding agreements. Document special requirements related to accounting process.
      • Accumulate, organize, and file all project related client and consultant evaluation forms. Maintain tracking spreadsheet and provide metrics. Distribute feedback to consultants.
      • Validate reference information and document client contacts data is up to date with latest details for client referrals. Ensure authorization is on file for use of client references.
      • Review all engagement project audit files for completeness. Specifically, ensure each client engagement file upon completion of fieldwork contains all supporting work paper documentation. Maintain ongoing file documentation including proposals, contracts, surveys, etc.
      • Administer appropriate passwords and instructions to clients and quality team assessors for use of work paper IIA Fileshare program. Coordinate a smooth and secure process and all information/data for this process. Specifically, for large amounts of data and required secure processes concerning information needed to share among assessor/team, Quality and clients.
      • Maintain Quality policy and procedure manual. Update procedures to reflect current practice, update any new processes and document procedures that are in place but not in written format.
      • Manage, coordinate, and process Quality data analytic reporting to include but not limited to: business intelligence stemming from website, marketing promotions, assessment report results, survey data, proposal data, and quality assessment industry analysis.
      • Administer the secure work paper system and maintenance of access credentials.
      • Maintain and update tracking systems. Provide reporting of metrics and statistics from department activities.
      • Provide miscellaneous word processing support such as correspondence, memos, reports. and other documents for Quality as needed.
      • Assist with strategic initiatives and special projects as assigned.

      Supervisory Responsibilities

      This job has no supervisory responsibilities.

      Qualifications

      To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.

      Bachelor’s degree or equivalent from accredited college in a business discipline; three plus years related experience and/or training; or equivalent combination of education and experience. Experience with an international organization is an asset to any role within The IIA. Experience in internal audit or certification a plus.

      Computer Skills

      Intermediate or higher ability to work in a computerized environment with an advanced knowledge of most Microsoft Office products.

      Apply Today

      For immediate consideration, please submit your cover letter, resume, and salary history to personnel@theiia.org.

    •   Graphic Designer

      Responsible for designing art and layouts for material to be presented by visual communications in print, multi-media, and web design. Specifically, the ability to convert abstract concepts into visual representation while maintaining The IIA’s brand.

      Essential Duties and Responsibilities

      • Create and develop graphic design of marketing materials for in-house clients and ensure The IIA brand is present and respected in all marketing pieces assigned.
      • Prepare layouts on Mac platform using InDesign, Photoshop, and Illustrator. Includes brochures, postcards, and other print collateral; landing pages and web ads; promotional materials and signage; presentations and other documents.
      • Utilize artistic background to develop ideas that are consistent with marketing team efforts and enhance promotional materials.
      • Work closely with each account manager to ensure work is consistent with client needs. Gather reviews, make alterations, and obtain necessary approvals.
      • Review proofs and present to management for final approval.
      • Must be able to independently handle multiple projects with varied timelines as well as in a team within a fast-paced environment.
      • Web design experience and knowledge of HTML and CSS is preferred.

      Supervisory Responsibilities

      This job has no supervisory responsibilities.

      Qualifications

      To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.

      Bachelor's degree (B.A.) from four-year college or university; or three to five years related experience and/or training in graphic design; or equivalent combination of education and experience.

      Computer Skills

      Intermediate or higher ability to work in a computerized environment with a working knowledge of most Microsoft Office products. Experience with Macintosh OS X operating system, and high-level knowledge of Adobe Illustrator, Adobe Photoshop, and Adobe InDesign. Web design experience and knowledge of HTML and CSS is preferred.

      Apply Today

      For immediate consideration, please submit your cover letter, resume, and salary history to personnel@theiia.org.

    •   Certifications Techincal Writer

      Ensure the quality of exam questions (items) for The IIA’s global certification exams, including the Certified Internal Auditor® (CIA®), Certification in Control
      Self-Assessment® (CCSA®), Certified Government Auditing Professional® (CGAP®), Certified Financial Services Auditor® (CFSA®), Certification in Risk Management Assurance® (CRMA®), Certified Professional Environmental AuditorTM (CPEATM), Certified Process Safety AuditorTM (CPSATM), and Qualification in Internal Audit Leadership® (QIAL®) exams. Work with other staff technical writer(s) to develop and maintain quality items for all IIA exams, including harnessing the expertise of subject matter experts and volunteers, writing/editing items, and executing cloning strategies to meet item inventory needs and for exam security purposes.

      Essential Duties and Responsibilities

      • Expand the inventory of exam items by writing new content for the CIA, CCSA, CGAP, CFSA, CRMA, CPEA, and CPSA exams based on gap analyses and projected needs.
      • Provide editorial review of QIAL case studies as needed.
      • Ensure that all items adhere to appropriate IIA item-writing guidelines and glossaries for both content and format consistency, including ensuring the global applicability of concepts and terms.
      • Ensure items are supported by appropriate references.
      • Conduct technical editing of exam items to ensure proper grammar, punctuation, and construction for clarity and consistency.
      • Execute cloning strategies for exam security purposes.
      • Review items that have been pretested to identify trends and opportunities for enhancements.
      • Review and edit other certification materials to ensure consistency in terminology and messaging among exams, references, Web pages, and other candidate-facing text.
      • Identify opportunities for training and feedback to improve authors’ item writing skills and the quality of items submitted.
      • Update the Item Writer’s Guide and new author tutorial as needed.
      • Adhere to strict confidentiality requirements for exam development and administration.
      • Able to meet deadlines and manage multiple projects simultaneously.

      Supervisory Responsibilities

      This job has no supervisory responsibilities.

      Qualifications

      To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.

      Additional experience requirements/qualifications include:

      • Strong writing, editing, and proofreading skills.
      • Proven experience prioritizing and balancing multiple, ongoing high-profile projects.
      • Proven ability to oversee all technical aspects of projects from start to finish.
      • Self-motivation and ability to work independently.
      • Attention to detail and ability to work on multiple tasks and projects with proven ability to meet critical deadlines.

      Bachelor's degree (B. A.) from four-year college or university; and at least five to seven years related experience and/or training in internal auditing or knowledge of the internal auditing profession; or equivalent combination of education and experience. Technical writing experience with training in editing, English, creative writing, marketing, training or a related field is required. Experience with an international organization is an asset to any role within The IIA.

      Certificates, Licenses, Registrations

      Certified Internal Auditor (CIA) preferred.

      Apply Today

      For immediate consideration, please submit your cover letter, resume, and salary history to personnel@theiia.org.

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