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The Institute of Internal Auditors North AmericaBreadcrumb SeparatorAbout UsBreadcrumb SeparatorIIA Career Opportunities

IIA Career Opportunities

Established in 1941, The IIA is an international professional association of more than 180,000 members providing certification, education, research, and guidance. Our mission is to be the global voice of the internal auditing profession: advocating its value, promoting best practice, and providing exceptional service to its members.

One of the Top 100 Companies for Working Families

Every year since 2004, The IIA has been named one of the Orlando Sentinel's Top 100 Companies for Working Families. The Orlando Sentinel publishes the list annually to recognize organizations in Central Florida that provide a family-friendly work environment and benefits. To be considered, organizations must submit details of eligibility including their core employee benefits, family-related benefits, work environment, employee communication, and training and education offerings. The IIA 's outstanding benefits package, which helped us win this prestigious award, includes a 3% safe harbor contribution and a generous discretionary annual 401(k) contribution, comprehensive health and wellness programs, tuition assistance, generous time off, and a host of other valuable benefits.

A Diverse Staff and Volunteer Structure 

The IIA is committed to valuing and encouraging diversity within its staff, its overall membership, and its volunteer leadership. "Diversity" in a global context relates not only to sex, age, disability, sexual orientation, and race, but also to religion, national origin, and ethnicity. The IIA's goal is to achieve an environment of inclusion and strength created by a diverse staff and volunteer structure. The IIA provides equal employment and advancement opportunities to all individual and does not unlawfully discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, or any other characteristic protected by law. Employment decisions are based on merit, qualifications, and abilities. The IIA will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

IIA Career Opportunities

If you are interested in career opportunities at The IIA, please submit your résumé and cover letter with salary history to hr@theiia.org. Please indicate the job opening in the subject line of your e-mail.

Current Job Openings
  •   Director, Global Exam Development

    This position leads all aspects of the Global Professional Exam Development and Analysis function, including exam development, statistics, technical writing, translation and project management. Ensures the quality, relevancy, validity, defensibility and security of the asset base of intellectual property which is attributable to $15 million in certification revenue annually.

    Provides internal auditing and certification strategic and technical expertise to the test development and analysis processes to assure the quality and integrity of all IIA certification exams. Oversees the vendors providing customized statistical and psychometric analysis support for exam development, the grading process for all IIA certification exams to assure accuracy and confidentiality, and item banking software vendor relationship.

    Provides the overall direction, strategic management, monitoring and evaluation of all exam development processes in a computer-based testing environment for 11 IIA certification programs (currently over 300 exam forms in 20 languages annually) impacting over 260,000 candidates or certified individuals around the world. This is accomplished by leading and developing a highly specialized team to execute high profile, global initiatives that align multiple strategies and delivery channels for the purpose of remaining and growing as the global leader in certification and qualification of the internal audit profession.

    Essential Duties and Responsibilities

    Strategy, Vision and Leadership:

    • Support long and short term goals and objectives to achieve those strategies to ensure program growth and sustainability.
      • Grow and protect the $15 million asset base of intellectual property related to exam content.
      • Leads the planning and implementation of new exam initiatives as determined by the PCB and senior management within the certifications department.
      • Coordinates activities with IIA Institutes and directors of other IIA departments on exam development issues.
    • Oversight, development and management of the Exam Development annual budget of more than 2 million dollars.
    • Deliver regular reports to the Vice President on key activities and achievement of goals and objectives.
    • Maintain continuous lines of communication, keep key members informed at all times about business activities, performance, opportunities, and recommended courses of action

    Collaboration:

    • Provides direct support and serves as the liaison to the Exam Development Committee (EDC) and specialty steering committees by ensuring projects and activities are coordinated and that periodic reporting to the Vice Chair is completed in a timely manner.
    • Collaborate with subject matter experts and industry centers to review specialized exam content.

    Exam Development:

    Oversee the full range of The IIA’s certification and qualification programs including managing the content and test bank administration of all global certification programs. Ensures all examinations have met the Common Body of Knowledge requirements as prescribed by the Professional Certifications Board (PCB). Exams include: Certified Internal Auditor (CIA), Certification in Control Self-Assessment (CCSA), Certified Government Auditing Professional (CGAP), Certified Financial Services Auditor (CFSA), Certification in Risk Management Assurance (CRMA), and Qualification in Internal Audit Leadership (QIAL). This is in addition to the BEAC programs administered by The IIA, including four certifications that lead toward the designation of Certified Professional Environmental Auditor (CPEA) plus a fifth program of Certified Process Safety Auditor (CPSA).

    Provides the overall direction, coordination, and evaluation of the certification exam development process to fit within a computer-based testing environment, which includes Establish and maintain appropriate KPIs for measuring performance of the exam development function.

    • Oversee and approve the development of all examination content, structure(s), and item types.
    • Leads the job analysis study process for all certifications offered (two annually).
    • Develop and maintain the exam content specification outlines (syllabi) for The IIA’s professional certification programs and assessments in alignment with the competency framework.

    Oversee the performance of all items and examinations ensuring validity within expected parameters, quality and consistency.

    • Develop and maintain item writing strategy that includes author recruitment, training, and performance monitoring.
    • Increase the ROI of intellectual property by decreasing development costs and increasing the life of an item.
    • Grow the certifications asset base and expand the inventory of exam items
    • Leads the development of new exam items and exam forms including recruiting, contracting, training, and mentoring of question authors, administration of exam writing sessions and the writing and editing of exam items.

    Ensure accuracy and credibility of global certification exams

    • Ensures that all exam forms and the exam grading processes are psychometrically sound. Designs and develops the psychometric structure of the exams, data collection design, equating, psychometric reporting using standard and customized analysis tools.
    • Oversee all exam statistics to identify concerns with specific exam questions or forms due to cultural differences, translation errors, or item exposure.
    • Oversee the translation quality assurance strategy including 20 languages and 20+ Institutes.
    • Maintains strict confidentiality requirements for exam and candidate information, including exam questions and candidate grades.

    Business Intelligence:

    • Researches and recommends new and emerging testing methodologies to ensure IIA exam employ the most relevant testing modalities.
    • Monitors the latest developments in the certification testing industry to ensure The IIA exams are current and employ appropriate security measures.
    • Identifies, conducts and manages business intelligence initiatives to develop exam strategies including benchmarking with peer organizations (under full NDA).

    Team Development and Leadership:

    • Develops and monitors department metrics and key performance indicators through trending and analysis to identify process improvements and efficiencies.
    • Establish and monitor staff performance and development goals, assign accountabilities, set objectives and establish priorities, establish and maintain appropriate systems for measuring performance
    • Promote a culture of high performance and continuous improvement that values learning and a commitment to excellence
    • Mentor and develop staff and other employees using supportive and collaborative approach
    • Lead a multi-cultural and multi-lingual team
    • Promote regular communication, team-building and leadership across the department and organization; specifically develop the manager level

    Other projects as assigned by the Vice President, Standards, Guidance and Exam Content.

    Supervisory Responsibilities

    Manages a team of 4+ employees on the exam development team; with direct supervision over managers related to exam development, statistics, technical writing, translation and project management. Also manages contractors and technical consultants on a regular basis.

    Is responsible for the overall direction, coordination, and evaluation of the certification exam development unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    Qualifications

    To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.

    Master’s degree (MBA or M. A.) in Business, Finance, Accounting or related field required plus five to seven years of experience in business, certifications or project management required including the following:

    • Five to seven years of experience with a global professional testing program including development of programs, knowledge of national and international testing standards and benchmarks for education, as well as a deep understanding of test theories, item banking systems and vendor management, test security, psychometric concepts and their application is required.
    • Experience working in an association including strategic awareness and thinking, and budgetary responsibility.
    • Experience of developing and utilizing competency frameworks, particularly the IIA’s Competency Framework.
    • Proven experience prioritizing and balancing multiple, on-going high profile projects.
    • Proven ability to oversee all technical aspects of projects from start to finish.
    • Self-motivation and ability to work with little supervision.
    • Attention to detail and ability to work on multiple tasks and projects with strong personal time management skills.
    • Proven ability to meet critical deadlines.

    The following additional education and/or experience is preferred:

    • Degree (B.A., MBA or M. A.) in Business, Finance, Accounting or related field
    • Internal auditing or compliance experience with an understanding of the current needs of the internal audit profession

    Strong managerial skills and ability to write, present, and facilitate at an executive level. Strong communication, interpersonal skills, and business acumen are required. Strong organizational skills and the ability to think strategically are essential. Understanding of non-profit association management and volunteer-led governance structures are required. Experience with an international organization would be an asset to The IIA and its global goals.

    Computer-Based Testing Experience

    Ability to specify the design for conducting research studies, create test-content specifications, write test items, collect data, conduct item analysis (based on classical test theory and item response theory), refine or select items on the basis of item analyses on data, interpret and report the results of data analysis, write and review test manuals, and manage research and test development projects.

    Certificates, Licenses, Registrations

    Internal audit, compliance, or association designation preferred. CIA designation or ability to acquire CIA designation is preferred. Non-CIA incumbent would be encouraged to complete the examination successfully within 12 months of hire. Other IIA designations such as CGAP, CCSA, CRMA, CFSA, and/or QIAL are also helpful. Member of The Institute of Internal Auditors would be an asset. Chief Association Executive also preferred.

    Apply Today

    For immediate consideration, please submit your cover letter, resume, and salary history to hr@theiia.org.

  •   Director, Global Standards and Guidance

    Leverage subject matter expertise to achieve value creation via growth of IIA guidance products. Serve as content developer and project manager for the development of guidance through collaboration with IIA global volunteer committees and virtual subject matter experts, with the specific objective of developing and executing Supplemental Guidance.

    Proactively support and promote the International Professional Practices Framework® (IPPF®) inclusive of the Mission of Internal Audit, Core Principles for the Professional Practice of Internal Auditing, Definition of Auditing, Code of Ethics, International Standards for the Professional Practice of Internal Auditing (Standards), Implementation Guidance, and Supplemental Guidance.

    Identify emerging issues and participate as a subject matter expert as The IIA defines relevant strategies to address these topics in alignment with the overarching content strategy.

    Serve as the liaison officer to IIA global committees supporting the IPPF to execute a strategic plan ensuring that Supplemental Guidance is periodically reviewed for relevancy and that new guidance is developed to address the evolving and increased expectations of the internal auditing profession globally. Collaborate across the organization on initiatives to advance The IIA’s strategic objectives.

    Essential Duties and Responsibilities

    Professional Guidance Responsibilities:

    • Execute and achieve a strategic plan ensuring that Supplemental Guidance is periodically reviewed for relevancy and that new guidance is developed to address the evolving and increased expectations of the internal auditing profession globally.
    • Update and promulgate the International Professional Practices Framework (IPPF) via development and maintenance of Supplemental Guidance and Implementation Guidance.
    • Serve as content developer and project manager for the development of Guidance through collaboration with IIA global volunteer committees and virtual teams.
    • Synthesize input from various subject matter experts to draft and revise guidance.
    • Ensure guidance is aligned with content, industry center, training, and certification strategies.
    • Develop key performance indicators (KPIs) to measure and drive achievement and completion of committee strategic plans.
    • Conduct research, analysis, and remain current on emerging issues affecting the global internal audit industry.
    • Leverage personal internal audit subject matter expertise to develop high quality guidance.
    • Respond to inquiries from members, nonmembers, employees, organizations, quality assurance reviewers, etc. for interpretation of the Standards.
    • Build relationships with affiliated institutes and subject matter experts to grow the portfolio of guidance and pool of subject matter experts.
    • Develop marketing strategy and plans for promoting IIA standards and guidance.
    • Define the value proposition for each piece of guidance.
    • Advise and collaborate with Marketing and Public Relations in preparation web events, IPPF related promotional literature, and other communications.

    Liaison Responsibilities:

    • Facilitate an effective working relationship between The IIA and its global volunteer committees. Establish and maintain mutual understanding and cooperation to advance the achievement of The IIA’s strategic objectives.
    • Coordinate IIA global committee activities, (e.g., scheduling meetings, setting meeting agendas, preparation of meeting documents, development and maintenance of action dockets, recording minutes, and other governance reporting activities).
    • Actively participate in IIA global committee meetings and oversight body meetings (as needed). Support committee chairs in their reporting to the PGAC and IPPF Oversight Council.
    • Interact with Guidance Development Committee, Public Sector Guidance Committee, Financial Services Guidance Committee, and IT Guidance Committee members, IIA executive management, as well as global institutes and a multitude of external stakeholders and their associated organizations.

    Cross-functional Team Responsibilities:

    • Provide internal audit technical guidance to members, IIA staff and management, IIA volunteers, and Executive Committee members. This includes:
      • Providing editorial content for IIA publications.
      • Defining the value proposition of the IPPF in partnership with Marketing.
      • Participating in speaking engagements, conference sessions, and webinars on behalf of The IIA.
      • Preparing PowerPoint presentations serving various constituents such as IIA executive leadership, chapters and institutes, etc.
      • Review of, and input to, technical content in courses and publications as requested.
    • Serve as a champion for and participant in the content strategy of The IIA to provide valuable content to our members.
    • Leverage various internal data inputs to develop outputs that increase the value proposition to members. Integrate Standards and Guidance with various IIA products and services.
    • Lend subject matter expertise to other IIA products and services, and serve on cross-functional teams as needed.
    • Collaborate within and among the Standards and Guidance and Exam Content teams, as well as needing to build and sustain strong collaboration partnerships throughout the entire IIA staff, institute, and volunteer organization.
    • Complete ad hoc projects as required by the President and executive management within The IIA.
    • Critical Success Factors include:
      • Ability to leverage personal internal audit expertise.
      • Strategic and innovative mindset relative to value creation.
      • Ability to engage and facilitate virtual teams.
      • Strong collaboration skills.
      • Ability to proactively promote the value of the IPPF.
      • Demonstrated experience prioritizing and balancing multiple, ongoing high profile projects with ability to meet critical deadlines.
      • Proven ability to oversee all aspects of projects from start to finish.
      • Ability to meet deadlines.
      • Self-motivation and ability to work independently.
      • Demonstrate significant attention to detail.
      • Ability to remain unbiased and unthreatened in the environment.
      • Ability to recognize and appropriately handle highly confidential information.
      • High degree of reliability and integrity.
      • Ability to think globally.

    Supervisory Responsibilities

    This role supervises technical writers, either directly or indirectly, on a project management basis. This role also directs and evaluates virtual teams of volunteer subject matter experts.

    The role also requires strong collaboration skills within and among the Standards and Guidance and Exam Content teams, as well as needing to build and sustain strong collaboration partnerships throughout the entire IIA staff, institutes, and volunteer organization.

    Qualifications

    To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.

    Bachelors’ degree from accredited college or university required, with master’s degree highly desirable. Seven or more years related experience and/or training in internal auditing. Minimum of five years at the manager (or higher) level. CAE preferred. Experience with a professional service organization/professional association is highly desirable. Experience in a specialty industry group such as financial services or technology is highly desirable. Experience with an international organization is an asset to any role within The IIA.

    Certificates, Licenses, Registrations

    Certified Internal Auditor® (CIA®) or the ability to achieve CIA designation within first 12 months of employment is required. CRMA®, CFSA®, CGAP®, CISA, CPA, or CA are desirable; other certifications in governance, risk management, or control specialties also considered a plus.

    Other Skills and Abilities

    Excellent leadership and communication skills are needed in order to work with other professional organizations, governments, and regulatory bodies and influence their decision making. Ability to handle multiple priorities, lead and work in work teams, conduct business in a global environment and represent The IIA to other organizations. Strong presentation, diplomacy, and interpersonal skills are a must.

    Apply Today

    For immediate consideration, please submit your cover letter, resume, and salary history to hr@theiia.org.

  •   Director, Meeting & Event Solutions

    The Director, Meeting & Event Solutions will be responsible for oversight of all meeting logistics and activities in the execution of conferences, seminars and other ancillary meetings. The Director will lead a best in class event services department, with oversight of executive services. This includes but is not limited to other IIA events and committee meetings.

    The Director has oversight and overall responsibility for negotiating contracts annually in working directly with The IIA’s Site Selection Advisor for events with terms that are favorable to the organization. This position is responsible for overseeing the expenditure of over $4 million a year for F&B, Audio-Visual, and out-sourced provider services for upwards of 50 events a year. Position requires strategic thinking and planning, management skills, project management, group motivation and discipline abilities, strong communication and collaboration, client service focus, imagination, innovation, relationship management, and negotiation skills.

    Essential Duties and Responsibilities

    Responsibilities include advance planning, program coordination, on-site management, staffing and budget oversight for all assigned events. The position will be required to interact with numerous internal and external stakeholders as well as have the ability to source and manage significant third party relationships.

    • Develop innovative approaches to directing the execution of The IIA’s meetings, conferences, seminars, events and exhibits.
    • Plan, direct, and implement all logistical aspects of The IIA’s meetings, conferences, seminars, events and exhibits.
    • Responsible for the development of budgets and supervise expenditures for all meetings.
    • Coordinate all post meeting billing reconciliations to ensure budgetary compliance.
    • Interact with the Director, Financial Reporting regarding the content of all contracts and budgetary matters related to meetings and conferences.
    • Solicit and secure proposals from potential meeting venues and oversee site inspections as needed.
    • Provide oversight in contract negotiations ensuring compliance with budgets and other specific requirements.
    • Responsible for oversight of Executive Services.
    • Maintain professional and ethical relationships with vendors.
    • Work strategically with the Senior Executive Management and Directors throughout the program planning process to ensure that all logistical components, meetings and events are taken into consideration.
    • Prepare schedule of events in consultation with key stakeholders.
    • Oversee event staff members in relevant aspects of meeting management and professional behavior.
    • Schedule events at hotels and convention centers including arrangements for function rooms and sleeping rooms, and follows up on room setups, staging, food functions, and other physical arrangements.
    • Oversee vendor relationships including, but not limited to, decorator, audiovisual, catering, transportation, registration, security, and temporary personnel.
    • Develop appropriate crisis management plans for all events.
    • Apply project management techniques to the production of meetings and all other conferences and events.
    • Provide activity reports on a regular basis to the Vice President, Event Solutions.

    Travels to meeting sites to evaluate hosting facilities to ensure they fit the needs of the upcoming event as well as travel to various sites to manage event execution. Ability to attend evening and weekend meetings.

    Conducts special projects as assigned by North America Chief Operating Officer and Vice President of Event Solutions.

    Supervisory Responsibilities

    Directs the Event Solutions department. Responsible for the overall strategic direction, coordination, and evaluation of the event services staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    Qualifications

    To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.

    • Strong ability to multi-task and accomplish projects in deadline driven environment.
    • Strategic thinker with ability to execute events as part of a long-term event strategy.
    • Must have excellent interpersonal skills and be an effective communicator with both internal and external stakeholders.
    • Ability to work with executives across a diverse organization and translate their vision and business needs into effective events.
    • Ability to work as part of a team, and at the same time work independently with moderate and sometimes, minimal supervision.
    • Must be a doer - no task is too small or too large.
    • Ability to manage junior team members.
    • Has a customer-focused approach to event management.

    Bachelor's degree (B. A.) from four-year college or university. Minimum of 10 years progressive experience in meeting management, in hotel contracting or hospitality management is required. Experience in international meetings management is a plus. Experience with an international organization is an asset to any role within The IIA. Experience managing teams.

    Certificates, Licenses, and Registrations

    Certified Meeting Planner (CMP) designation preferred.

    Apply Today

    For immediate consideration, please submit your cover letter, resume, and salary history to hr@theiia.org.

  •   VP, Relationship Management

    This senior management position is responsible for developing strategies for attracting, engaging, retaining and growing membership of The IIA. Develops and refines The IIA membership value proposition by collaborating with over 161 chapters in North America and other relevant stakeholders to identify and anticipate members’ needs. Establishes and develops business plans for membership recruitment and retention, chapter support, member engagement, advocacy, and academic relations within North America including the United States, Canada and the Caribbean. Serves as a member of the executive leadership team, conferring with the EVP/ COO and other executive personnel to ensure alignment with the Board’s overall strategic plan.

    Essential Duties and Responsibilities

    • Lead the development of innovative membership, chapter, North American advocacy, Diversity & Inclusion and academic relations strategies necessary to support the IIA’s overall strategic plan including the identification and development of new products and services that add value for IIA members.
    • Continually evaluate current member services and activities for improvement and relativity to member satisfaction ratings.
    • Collaborate across business units to create and develop new products and services of value to members not currently provided by IIA. The success of these new opportunities is measured against the IIA mission and active participation in these activities by a wide-range of members and related constituents.
    • Partner with external constituencies to create value for IIA members. This may include initiating and coordinating surveys and studies that address specific issues of importance to members or provide benchmarking for members to measure their actions.
    • Maintain an ongoing awareness of relevant association trends, developments, and issues and apply key findings to business practices. Maintain contacts within the association industry at all levels to benchmark best practices.
    • Develop metrics for assessing the effectiveness of membership recruitment and retention programs and membership engagement activities launched as part of The IIA’s Diversity & Inclusion initiative.
    • Work collaboratively to define external diversity and inclusion (D&I) strategy, action plans, goals and organizational benchmarks; design D&I initiatives, integrate and institutionalize D&I goals and benchmarks into IIA’s overall strategy to increase participation, involvement, and activity from key identity groups.
    • Develop, manage and control expenditures of the membership, chapter support, North American Advocacy, Diversity & Inclusion and academic relations areas within the approved budgets. Review dues structure on an annual basis, conducting cost to service analysis and making recommendations for dues increases.
    • Collaborate closely with the Industry Center staff on Center member access strategies and integration into the membership service and support activities and marketing efforts.
    • Support, develop, and maintain -- with the executive leadership team -- services and programs including governmental representation, strategic market research, international business support, networking opportunities, and member support to achieve IIA’s mission.
    • Travel to various IIA events and Board meetings, domestically and internationally throughout the year as needed.
    • Assist the Chief Operating Officer with the successful execution of special projects as needed.

    Leadership responsibilities:

    • Assists in developing and implementing the IIA strategic business plan and helps insure that IIA hires the proper staff to carry out its responsibilities.
    • Communicate with other functional/departmental managers so as to fully understand activities in support of IIA’s agreed upon objectives, purposes, and achievements.
    • Works with IIA senior staff to initiate and plan major projects and activities and assists in determining association priorities.
    • Maintains a positive workplace environment and a highly motivated staff through effective leadership and empowerment of employees.
    • Maintains effective financial controls for the IIA assigned areas of responsibility.

    Supervisory Responsibilities

    Manages one Managing Director and three subordinate directors who supervise several employees in the Membership, Chapter Relations, Advocacy, and Academic Relations Departments. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    Qualifications

    To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.

    Bachelor’s degree; Master's degree (M.A.) preferred; preferably in Management, Business related field; and a minimum of ten years’ related experience and/or training; or equivalent combination of education and experience. Association management experience, preferably with a global organization, is required.

    Other Qualifications

    • Leadership – Take charge individual with vision and the means to get there. Manage, motivate, challenge and delegate to others.
    • Collaborative – Demonstrates a willingness and ability to work as a team member. Proven ability to build teams and coalitions.
    • Consensus-building – Able to forge effective working relationships with various parties and encourage them to work together toward common goals.
    • Credibility – Can command respect of Board members, staff, and business leaders.
    • Ethical – Posses honesty, integrity, and the highest ethical and moral standards.
    • Communication skills – Good listener, excellent written and oral communication skills.
    • Results-oriented – Meets established goals and objectives; has the strategic ability to see ahead and create and articulate strategies and plans.
    • Change agent – Proven ability to effectively manage change and transition.
    • Executive presence – Polished, self-confident, has political savvy necessary to maneuver through complex situations effectively and quietly.
    • Strategic thinker – Able to envision “the big picture” and lead an organization toward future goals.
    • Human relations skills – Relates well to all kinds of people. Builds constructive and effective relationships.

    Language Skills

    Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors. Multiple language skill is an asset to any role within The IIA.

    Certificates, Licenses, registrations

    Certified Association Executive desired. CIA and/or other IIA certifications a plus.

    Apply Today

    For immediate consideration, please submit your cover letter, resume, and salary history to hr@theiia.org.

  •   Manager, Membership Development

    This position is responsible for managing and enhancing membership recruitment, engagement, and retention efforts to meet organizational objectives and ongoing collaboration throughout the enterprise in enhancing The IIA’s value.

    Essential Duties and Responsibilities

    • Contribute to the development and execution of comprehensive, multi-level and integrated membership recruitment and retention plans, and programs to support the strategic objectives of The IIA and assist in the achievement of annual growth goals.
    • Manage the member renewal process. Work in close coordination with marketing, accounting, IT and customer relations to ensure achievement of IIA goals.
    • Work collaboratively with other departments to enhance service to North American members and build a comprehensive value proposition for IIA membership while ensuring the IIA membership value proposition and messages are relevant and compelling across all membership lifecycle stages and other key demographics. Support the development of opportunities, tools and resources throughout the enterprise to enhance professionalism and IIA member value.
    • Work in coordination with the Director, North American (NA) Membership to ensure the member value proposition is clearly and consistently communicated through all channels (i.e., Web, social media, and marketing collateral.)
    • Maintain and assist with the launch of new technological tools to help enhance the membership experience.
    • Report membership trends monthly and prepare membership dashboard report.
    • Manage external relationship with Telemarketing Company in order to retain lapsed members and recruit new members, including scripting and providing and maintaining lists.
    • Collaborate with the Specialty Centers team to enhance the value proposition of membership, communicate the benefits via marketing efforts, and sell the specialty centers to our members to ultimately increase membership.
    • Collaborate with the chapter relations team to increase awareness of the benefits of IIA membership and help train chapter leaders in the area of membership development and recruitment. 
    • Represent The IIA at industry events such as tradeshows and conferences promoting the organization and its value proposition.
    • Assist with the preparation of the membership recruitment and retention budgets.
    • Assist Director, NA Membership and Vice President, Relationship Management with special projects as assigned.
    • This position may require up to 20% travel.

    Supervisory Responsibilities

    This job will supervise two non-exempt staff, in addition to, providing mentorship and guidance to college interns.

    Qualifications

    To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.

    Bachelors degree (BA) or equivalent; and five to seven years’ related experience and/or training; or equivalent combination of education and experience.  Experience in an association or individual membership organization is preferred, as is marketing experience.  Experience with international organization would be an asset to The IIA and its global goals.

    Apply Today

    For immediate consideration, please submit your cover letter, resume, and salary history to hr@theiia.org.

     
  •   Member Advisor

    Responsible for providing superior customer service on all calls, emails & other communications to/from members, potential members & IIA Staff. Responds to inquiries from customers & staff utilizing The IIA member database and other systems to process customer transactions and data adjustments.

    Essential Duties and Responsibilities

    • Provides exceptional service to callers in an in-bound call center. Handles technical and complex service questions from customers and applies judgment in resolving service issues falling within established limits of authority and knowledge. Provides detailed, technical assistance to customer issues related to login, certification procedures, and website navigation. Takes ownership of member issues and strives for immediate resolution and high satisfaction. Researches historical data to solve customer problems and bring them to resolution.
    • Responds to customer e-mails using appropriate business writing techniques and applies customer centric focus to resolve customer issues and update customer records accordingly.
    • Assists callers and professional members with customer service needs such as membership transactions, event registrations, certification questions, and purchasing of IIA products and services.
    • Works with customers to advise them of all products and services available and employs selling techniques to increase revenue for product lines. Collects member information for the purposes of market analysis and integrated sales planning activities.
    • Strong data entry ability for items such as customer data, payments, adjustments and exception reports. Reconciles daily transaction batches and keep an accurate log of transaction processing.
    • Travels to IIA educational offerings to provide on-site, personal customer service to attendees, which may include processing memberships, explaining certification procedures, taking payments, and handling bookstore sales.
    • Processes paperwork in workflow system in support of The IIA paperless documentation system, and submits documents for further data entry/processing, and maintain confidentiality of customer data.
    • Communicates process change suggestions based on research.
    • Special projects as assigned by the Manager.

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Qualifications

    To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.

    Education and/or Experience

    Associate's degree (A. A.) or equivalent from two-year college or technical school; or one to three years related experience and/or training; or equivalent combination of education and experience. Experience in a fast-paced call center preferred. Experience with an international organization is an asset to any role within The IIA.

    Computer Skills

    Intermediate or higher ability to work in a computerized environment with a working knowledge of most Microsoft Office products. Experience with a large database product helpful.

    Other Skills and Abilities

    Excellent verbal communication skills, good organizational skills, multi-tasking and uses good judgment to solve customer issues. Business writing skills a plus.

    Apply Today

    For immediate consideration, please submit your cover letter, resume, and salary history to hr@theiia.org.

  •   Systems Administrator I

    Act as the primary systems administrator for all employees, members, and stakeholders of The IIA. This includes performing upgrades, backups, and all other system-administration functions as directed by the Director, IT Infrastructure.

    Essential Duties and Responsibilities

    • Installs and maintains server and client hardware, operating systems, and application software as needed.
    • Ensures systems performance and integrity by, among other proactive measures, performing regular backups and testing and installing applicable security and other software patches and upgrades.
    • Creates and maintains prudent operating, data access and management, and disaster recovery policies for the network and networked computers.
    • Provide and maintain system and network security to users.
    • Oversees LAN, WAN, Internet and Internet connectivity issues. Recommend solutions to issues.
    • Responds to network users concerning their access to resources. Troubleshoot issues for users.
    • Consults proactively with IIA IS management to develop system solutions consistent with the organization’s objectives.
    • Researches and evaluates new technologies.
    • Proactively monitors and analyzes servers and network devices.
    • Assists the Director, IT Infrastructure with special projects as assigned.

    Supervisory Responsibilities

    This role has no supervisory responsibility

    Qualifications

    To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below give further details and are representative of the knowledge, skills, and/or abilities required.

    Education and/or Experience

    Associate’s degree (A.A.) or equivalent from a two-year college or technical school; and five to seven years related experience and/or training; or equivalent combination of education and experience. Experience with an international organization is an asset to any role within The IIA.

    Language Skills

    Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Multiple language skill is an asset to any role within The IIA.

    Computer Skills

    • Strong understanding of and experience with Microsoft operating systems
    • Windows Active Directory.
    • Windows 2008, 2012 Server System Administration.
    • Exchange 2010, 2013 Administration
    • Windows 2008R2, 2012 Clustering.
    • Microsoft Hyper-V
    • Enterprise Backup Systems. Backup Exec, etc.
    • Knowledge of SQL Server Administration
    • Knowledge of enterprise software distribution/management systems
    • Preferred certifications, not required: MCSE
    • Experience with Active Directory and GPOs/GPPs

    Network Systems Skills

    Understanding of Networking Protocols, TCP-IP, DHCP, DNS, VLans
    Understanding of Firewalls, Intrusion Detection and Protection Systems

    Apply Today

    For immediate consideration, please submit your cover letter, resume, and salary history to hr@theiia.org.

  •   Director of Government Services, IIA Canada / Directrice ou directeur des services gouvernementaux, IAI Canada

    The Institute of Internal Auditors Canada (IIA Canada) serves the needs of more than 7300 members, providing training, publications and services to members who work in internal audit, risk management, governance, internal control, information technology audit, education and security. IIA Canada is affiliated with a global organization of more than 170,000 members in 165 countries including a network of more than 105 national institutes.

    Reporting to the Executive Director, the Director of Government Services is responsible for developing and supporting the strategic and tactical initiatives of the Canadian Public Sector Audit Centre and for the direction of the Government Internal Auditors Council of Canada (GIACC) Secretariat.

    As a key member of the senior management team, the Director will enhance the value proposition for public sector members through advancements in community building, program development and delivery as well as research. As IIA Canada’s ambassador to the public sector, the Director is an advocate for the profession, representing IIA Canada at industry events including conferences, roundtables and speaking engagements, building strong ties with key stakeholders at all levels of government and advancing the objectives of the GIACC Secretariat.

    As the ideal candidate, you have a strong understanding of the internal audit profession. You are an experienced leader with a strong dedication to customer service and building collaborative relationships, particularly with a volunteer base. A high level of personal integrity, diplomacy and professional conduct, coupled with a strong drive to achieve organizational goals through exceptional quality, innovative approaches and advocacy, you will raise the profile and influence of the internal audit profession and enhance the quality and variety of services to members in the public sector. In collaboration with program staff and volunteers, you will develop and deliver a training program for public sector members including webinars, virtual symposia, workshops, roundtables, podcasts and other educational and networking events for members of the Centre.

    Located in Ottawa, this is an exciting opportunity for a seasoned collaborator to build a legacy around the Canadian Public Sector Audit Centre through a strong and vibrant community of internal audit professionals within the public sector. A university degree with a minimum of ten years of mid-senior management experience is required. Fluency in English and French, the CIA or related designations and association management experience would be considered assets.

    To explore this opportunity, please submit your cover letter and resume to hr@theiia.org. Please include Director of Government Services in the subject line.


    L’Institut des auditeurs internes Canada (IAI Canada) répond aux besoins de plus de 7 300 membres qui travaillent en audit interne, en gestion des risques, en gouvernance, en contrôle interne, en éducation et en sécurité, et cela, en leur offrant de la formation, des publications et des services. L’IAI Canada est affilié à un organisme mondial qui regroupe 170 000 membres de 165 pays formant un réseau de plus de 105 instituts nationaux.

    Relevant de la direction générale, la personne occupant la direction des services gouvernementaux est responsable de l’élaboration et du soutien des initiatives stratégiques et tactiques du Centre de l’audit – Secteur public canadien ainsi que de la direction du secrétariat du Conseil canadien des vérificateurs internes du secteur public (CCVISP).

    En tant que membre clé de l’équipe de la haute direction, cette personne améliorera la proposition de valeur de l’organisation à l’intention des membres du secteur public. Elle fera progresser l’établissement de la communauté, l’élaboration et la mise en œuvre de programmes ainsi que les activités de recherche. Représentant l’IAI Canada auprès du secteur public, la ou le titulaire du poste veillera à la promotion de la profession en agissant au nom l’organisation à l’occasion d’événements tenus par l’industrie, notamment de conférences, de tables rondes et d’allocutions à prononcer. Cultivant des liens étroits avec les principales parties prenantes de tous les niveaux, cette personne participe aussi à l’atteinte des objectifs du secrétariat du CCVISP.

    En qualité de candidate ou de candidat idéal, vous comprenez très bien la profession de l’audit interne. Vous faites partie des leaders d’expérience animés par un dévouement affirmé en matière de service à la clientèle et d’établissement de relations coopératives, particulièrement avec un bassin de bénévoles. Vous faites preuve d’une intégrité personnelle, d’une diplomatie et d’une conduite professionnelle irréprochables, et l’atteinte des objectifs organisationnels vous passionne, tout comme les démarches innovantes et les actions de promotion. Vous augmenterez la notoriété et l’influence de la profession de l’audit interne tout en améliorant la qualité et la variété des services offerts aux membres du secteur public. En collaboration avec le personnel et les bénévoles, vous concevrez un programme de formation à l’intention des membres du secteur public et en assurerez la mise en œuvre, notamment en planifiant des webinaires, des cybersymposiums, des ateliers, des tables rondes, des balados et d’autres événements éducatifs et de réseautage destinés aux membres du Centre.

    Basé à Ottawa, il s’agit d’un poste palpitant pour une collaboratrice ou un collaborateur chevronné désireux de créer un héritage à partir du Centre de l’audit – Secteur public canadien par l’entremise d’une communauté vigoureuse et dynamique de professionnels de l’audit interne du secteur public.

    Un diplôme universitaire et à tout le moins dix ans d’expérience au niveau de la direction intermédiaire sont exigés. La maîtrise de l’anglais et du français, le titre de CIA ou des titres connexes et de l’expérience de gestion d’une association constituent des atouts.

    Pour manifester votre intérêt à l’égard de cette occasion d’emploi, veuillez transmettre votre lettre de présentation et votre curriculum vitæ à l’adresse hr@theiia.org. Veuillez indiquer Direction des services gouvernementaux dans le champ d’objet de votre message.

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