Certification in Control Self-Assessment® (CCSA®) Exam Syllabus — Domain II
Domain II: CSA Program Integration (15-25%)
(P) = Candidates must exhibit proficiency (thorough understanding; ability to apply concepts) in these topic areas.
(A) = Candidates must exhibit awareness (knowledge of terminology and fundamentals) in these topic areas.
A. Alternative approaches to CSA (A)
B. Supporting technology alternatives (A)
- Database
- Electronic voting
- Presentation software and hardware
- Project management software
C. Cost/benefit analysis for implementation of the CSA process (A)
D. Organizational theory and behavior (A)
- Structure
- Philosophy
- Culture
- Management style
- Governance
E. Strategic and operational planning processes (A)
F. Change management and business process reengineering (A)
G. Presentation techniques for successful integration (A)
H. Organizational risk and control processes (A)
- Quality management
- Risk management
- Safety audits
- Environmental audits
- Internal and external audit
I. Client feedback mechanisms (e.g., interviews, surveys) (A)
J. Strategic CSA program planning methodologies or techniques, including resource allocation (A)