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The Institute of Internal Auditors North AmericaBreadcrumb SeparatorCertificationBreadcrumb SeparatorCFSA CertificationBreadcrumb SeparatorExam Syllabus Insurance Discipline
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Certified Financial Services Auditor® (CFSA®) Exam Syllabus — Insurance Discipline

Products, Processes, and the Regulatory Environment

25 Questions

(P) = Candidates must exhibit proficiency (thorough understanding; ability to apply concepts) in these topic areas.

(A) = Candidates must exhibit awareness (knowledge of terminology and fundamentals) in these topic areas.

A. Products (P)

  1. Individual/Group
    1. Whole Life
    2. Term Life
    3. Universal Life
    4. Endowments
    5. Property and Casualty
    6. Health
    7. Managed Care
    8. Disability
    9. Flood Insurance
    10. Dental
    11. Utilization Management
    12. Long-term Care
    13. Other
  2. Pensions
    1. Qualified Plans
    2. Individual Retirement Plans
    3. Savings Plans
    4. Vesting
    5. Fiduciaries
    6. Annuities
  3. Reinsurance

B. Processes (P)

  1. Risk Management
    1. Reinsurance
    2. Reserves
    3. Asset/Liability Management
    4. Investments
    5. Actuarial
  2. Underwriting
  3. Treasury Operations (e.g., Cash Management)
  4. Back-office Operations
  5. Proof/Items Processing and Settlement
  6. Claims
  7. Policy Loans
  8. Marketing Sales and Distribution (e.g., Insurance Agencies)
  9. Mergers and Acquisitions

C. The Regulatory Environment (P)

  1. Overview (e.g., Function of Insurance Regulators)
  2. Laws and Regulations
    1. Reserve Requirements
    2. Financial and Personal Information Privacy
    3. Self-assessment of Internal Controls/Risk Management
    4. Securities and Exchange Commission

Candidates from the following countries must refer to their local IIA Institute web-site or contact their local representative for more information about local certification processes:


The information contained on this website pertains to all other countries.

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