Access CCMS
The IIA's Certification Candidate Management System (CCMS) is a powerful, user-friendly application to help you apply for, complete, and maintain your certifications and related information.
After you log in, you’ll be able to:
- Apply for IIA certification programs.
- Register for IIA certification examinations.
- Review your certification status.
- Review your next steps in the certification process.
- Update your personal information.
- Review your credential and exam history.
- Contact IIA Customer Relations.
Attention CCMS Users
Due to an unusually high volume of support cases, you may experience a slower response time than usual. We will respond to your request on a first come, first served basis as soon as possible.
Exam results and appointment dates made after 7 March 2020 may not appear correctly in your CCMS account. We are working to resolve this issue and expect to have a resolution within 48 hours. If your concern is urgent, you may manage your appointment directly through Pearson VUE’s call center.
We thank you for your patience and apologize for any inconvenience. |
Existing Exam Appointments
If you have a confirmed exam appointment during this period, you may continue to sit for this appointment. Please see the following chart for instructions regarding specific circumstances for candidates and certification holders.
CCMS User Scenarios
| For the most up-to-date information about test center information, please visit PearsonVUE's COVID-19 update page (https://home.pearsonvue.com/coronavirus-update) |
| The test center has closed and you have received a cancelation notice from PearsonVUE |
Contact PearsonVUE directly at www.pearsonvue.com/iia/contact or you may reschedule in CCMS.
(Reschedule fees are waived until 30 April 2020.) |
| Your test center is open, but you would like to reschedule existing appointment due to COVID-19 concerns |
Contact PearsonVUE directly at www.pearsonvue.com/iia/contact or you may reschedule in CCMS.
(Reschedule fees are waived until 30 April 2020.) |
| You are unable to reschedule your examination before the appointment date due to high call center volume |
Open a new Help case in CCMS.
(Reschedule fees are waived until 30 April 2020.) |
| You would like to reschedule your existing appointment for other personal reasons |
Contact PearsonVUE directly at www.pearsonvue.com/iia/contact or you may reschedule in CCMS.
(Reschedule fee is $75 USD) |
| You need to extend your exam authorization or program window as it expires and you are unable sit for you examination due to COVID-19 concerns |
Open a new Help case within your CCMS profile.
|
| You have applied, but have not been approved into the program |
Please access CCMS and upload your supporting documents. If your application is expired, please open a new Help case in CCMS. |
| You have applied and approved into a program |
Register for an examination in CCMS. |
| You have registered but not yet scheduled an examination. |
Contact PearsonVUE directly at www.pearsonvue.com/iia/contact or you may schedule in CCMS. |
| Other special circumstance |
Please access CCMS and open a new Help case. |