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The Institute of Internal Auditors North AmericaBreadcrumb SeparatorNewsBreadcrumb SeparatorBlog: When Our Customers Speak — We Had Better Listen!

Read Richard Chambers' Latest Blog
When Our Customers Speak — We Had Better Listen!

In his blog, IIA President and CEO Richard Chambers, CIA, QIAL, CGAP, CCSA, CRMA, shares his personal reflections and insights on the internal audit profession. Here's an excerpt from his latest post:

Many of us are old enough to remember the iconic commercials run by the renowned investment advisors, E.F. Hutton. The premise of the advertisements was that, "When E.F. Hutton talks, people listen." The phrase is easily applicable to the marketplace. When one's customers talk, those who serve them had better listen. This includes internal auditors.

In my first blog post of the 2017, I shared five resolutions that will help internal auditors prepare for the future. I believe the top resolution on the list — be responsive to stakeholders (customers) — is of utmost importance and deserves more in-depth discussion.

Read the full blog post from IIA President and CEO Richard Chambers.