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IIA Quality Services 

IIA Quality Services

IIA Quality Services helps validate and strengthen your internal audit activity and enhance your effectiveness, efficiency, and successful practice implementation.

As a trusted source in the profession, we have helped hundreds of organizations in various industries and around the world by providing qualified audit professionals, a global benchmarking database, and a repository of successful practices. We assist CAEs in gaining support from the audit committee, enhance understanding of why an external assessment is necessary and valuable, and describe the different approaches

IIA Quality Services can help you move your Quality Assurance and Improvement Program (QAIP) to the next level with a range of services and expert practitioners:


Insights to Quality 



Readiness Assessment  |  Quality Assessment  |  Self-assessment  |  Expert Practitioners

Get your free, no-obligation proposal today.

For questions about our services, please contact IIA Quality Services at or call +1-407-937-1399. NOTE: Proposal turnaround time is approximately two weeks after we receive the necessary information.

Readiness Assessment

Before you embark on an external assessment, you may want to confirm that you are ready.

IIA Quality Services will conduct an independent readiness assessment (gap analysis) focused on the internal audit activity’s current level of conformance with the Standards, and then make recommendations for remediation of identified gaps to the IPPF. Additionally, opportunities will be identified to improve efficiency and effectiveness, and further strengthen your internal audit activity to add value to the organization.

If you are unsure about your internal audit function’s current state, choose a Readiness Assessment and let our expert practitioners offer on-time solutions and successful practices.

Quality Assessment

The most comprehensive external assessment approach is a full scope assessment which supports not only conformance to Standard 1312, but provides an objective assessment of the internal audit activity’s effectiveness and enables you to better meet and exceed the expectations of your stakeholders.

This method provides for a qualified, independent team led by an experienced audit professional. Team members should also be competent professionals who are well-versed in the Standards, assessment methodology, and successful internal audit practices. The assessment team works on site at the internal audit activity headquarters, using the Quality Assessment Manual for the Internal Audit Activity to conduct interviews, benchmarking, and a review of work papers. A report also is drafted by the assessment team, stating the internal audit activity’s conformance or nonconformance with the Standards and any recommendations for improvement opportunities.

As a trusted source in the internal audit profession, IIA Quality Services provides a cost-effective option for a full scope external assessment to all organizations and industries.

Self-assessment with Independent Validation

The Self-assessment with Independent Validation (SAIV) approach brings in a competent independent evaluator who is well-versed in quality assessment methodology to validate the self-assessment of the internal audit activity. In addition to reviewing the self-assessment, the validator substantiates work completed by the self-assessment team, makes an on-site visit, interviews senior management, and either co-signs the CAE's internal audit activity's report regarding conformance to the Standards or issues a separate report on the disparities.

Within this approach, the internal audit activity is responsible for completing a complete self-assessment per the Quality Assessment Manual for the Internal Audit Activity. IIA Quality Services, then provides independent validation services delivered by a qualified internal audit professional.

Although the SAIV requires more resources of the internal audit activity, this approach can be more economical than a full scope quality assessment while still meeting the requirements of the Standards.

Engage one of Quality Services’ expert practitioners at the onset of your self-assessment to guide you through the validation process.

Expert Practitioners

IIA Quality Services has assembled a dedicated and vastly qualified team of subject matter experts to conduct External Quality Assessments (EQA). These audit professionals are internationally recognized as IIA EQA Leaders. They guide internal audit practitioners in collaboration with The IIA's methodology to perform full independent team assessments (QA), validations of self-assessments (SAIV), and readiness assessments for Fortune 500 companies, government agencies, and a wide variety of industries across the globe.

Leader Bios
  •   Anderson, Bob

    Bob Anderson is a CPA and former audit director in a large, international consumer products and pharmaceutical manufacturing company. Overall, he has 27 years of auditing experience in industry and public accounting. He has conducted 60 quality assessments since joining The IIA QA team in a wide variety of industry groups and internal audit activity sizes. He has a BBA in Public Accounting from Pace University and an MBA in Management from Fairleigh Dickinson University. He is a member of the AICPA, NJ State Society of CPAs and The IIA.


  •   Carstens, Gerardo

    ​Gerardo Carstens, CIA, CRMA, is an experienced internal audit professional, with in depth knowledge in internal audit, risk management, quality assessments, Sarbanes Oxley Act (SOX), corporate governance, and business ethics across multinational companies. Gerardo frequently speaks at conferences and seminars. He holds a Professional Affiliation with The Institute of Internal Auditors, having served as a member of The Board of Directors, and various Committees. Gerardo conducts IIA Quality Services’ external assessments in North and South America in various industries including utilities, energy, and financial services.

  •   Dautzenberg, Alfredo

    Alfredo Dautzenberg has been an established quality assessment expert and IIA team leader since 2004. In this capacity, he conducted more than 70 quality assessments, validations, gap analyses, and audit courses on behalf of The IIA in 31 countries. A former vice president at Citibank, he developed his professional career in international banking and internal auditing during a 35-year tenure in this institution, where he became regional audit director for Europe, Middle East, and Africa.

  •   Espersen, Donald

    Donald Espersen, CIA, CRMA, has led more than 20 EQAs for internal audit groups in a wide variety of industries, sectors, and international locations. He is also an independent internal audit advisor and professional trainer specializing in the design and delivery of customized training programs and internal audit quality improvement activities. He has worked with client groups in Africa, Asia, Canada, Europe, Mexico, the Middle East, South America, and the United States. Donald serves as  a member of The IIA’s Committee of Research and Education Advisors.​

  •   Friedman, Richard

    Richard Friedman, CIA, CISA, CRMA served as the chief audit executive at public and private technology, telecommunication, and manufacturing companies with domestic and international operations. His in-depth knowledge of quality assurance programs; internal controls; risk management; government and industry compliance; risk management; and corporate governance have enabled him to bring value to organizations while serving key stakeholders. Richard has worked on external assessments across these industries and others, including banking, insurance, and government, and also serves as a training facilitator for The IIA.

  •   Lane, Richard

    Richard Lane, CIA, CFSA, CPA, CISA, has worked extensively on EQA, Sarbanes-Oxley 404 compliance support, and internal audits of financial institutions. He has led over 40 EQAs at organizations in financial services, insurance, software development, manufacturing, medical services, product distribution, and other industries. He also facilitates internal auditing courses for The IIA as a distinguished faculty member.

  •   Lozano, Mario

    Mario Lozano, CIA, CPA, is the former chief audit executive at NCCI Holdings. His internal audit experience includes financial institutions, consumer goods, and public utilities. Mario has also worked with The IIA in these industries for more than 35 EQAs since 2006.

  •   Ridel, Ron

    Ron Ridel, CISA, CQA, has more than 35 years experience in internal audit, including audit committee chairman, CIO, and controller. He has conducted over 70 EQAs worldwide in various industries such as telecommunications, healthcare, and utilities. He facilitated The IIA's EQA course for more than 900 participants around the world. ​

  •   Shemo, George

    George Shemo, CFE, CPA, is the former director of internal audit at the New York State Office of the State Comptroller. Prior to that, he worked for the New York State Teachers Retirement System, where he held positions as finance officer, chief fiscal systems analyst, and director of management analysis. George has conducted more than 50 EQAs with The IIA in government, healthcare, banking, utility, and higher education.​

  •   Thomas, Archie (IIA‒Canada)

    Archie Thomas, CIA, FCPA, FCMA, CFE, C.Dir serves internal audit clients internationally in a variety of industries including mining, utilities, retail, communications, services, and government. He has conducted many EQAs with The IIA and is on the Advisory Council of ClearView Strategic Partners, on the faculty of The Directors College, and is an IIA distinguished faculty member. He is a past director of The IIA and serves on the Board of IIA Canada .​

  •   Woller, Basil

    Basil Woller, CIA, CRMA, is one of the leading and most recognized EQA specialists in the internal audit profession. He is a former chief audit executive and was the global EQA practice leader for a major service provider. Basil leads EQAs on behalf of The IIA for a wide variety of organizations in various industries to include financial, oil and gas, utility, and manufacturing.