Skip Ribbon Commands
Skip to main content
The Institute of Internal Auditors North AmericaBreadcrumb SeparatorLearning and EventsBreadcrumb SeparatorFrequently Asked Questions Conferences

​Frequently Asked Questions — Conferences

FAQ
  •   How do I purchase a registration for an IIA conference?
    • We offer a variety of ways to register and pay for IIA conferences, which are typically two and a half day-events offered at locations around the United States. Choose the payment method most convenient for you:
      • Online: To register using a credit card, visit www.theiia.org and select the Training & Events tab. When you have located and selected your conference, simply complete your registration online. The IIA accepts American Express, Discover, MasterCard, and Visa.
      • Phone: Call Customer Relations at +1-407-937-1111 from Monday through Friday, 8:30 a.m. to 5:00 p.m. ET to prepay. If you request an invoice, a minimum deposit of US$495 per person is required at the time you make your reservation. The balance of the registration fee will be invoiced and payment is due prior to the conference start date.
      • Group Registration: To register a group of 4 or more, email CustomerRelations@TheIIA.org with each registrant’s name and contact information (address, telephone, email address), conference title, and date. Include a purchase order and/or contact information for payment. Group invoices will be sent, but individual confirmations will not be issued until payment is received.
    • To take advantage of special pricing (e.g., early registration rates), full payment is due at the time of registration.
    • If payment has not been received prior to the start of the event, The IIA reserves the right to deny entrance.
  •   Will I receive Continuing Professional Education (CPE) hours for attending an IIA conference?

    The Institute of Internal Auditors is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.

  •   How do I receive my CPE certificate?

    CPE certificates are e-mailed 4-6 weeks after the close of a conference.

  •   What meals will be served at the conference?

    Continental breakfast is provided each morning prior to the scheduled start time. There will be morning and afternoon refreshment breaks for full-day sessions, and lunch will be provided for full-day sessions or where expressly indicated.​

  •   What hotel should I stay at during the conference?

    Hotel information will be sent to you with a confirmation letter. A block of rooms has been reserved at a special rate and will be filled on a first-come, first-served basis. Please contact the hotel directly; remember to make your room reservations early and mention The IIA or the conference name to be assured a room at the special rate. After the allocated rooms have been filled, reservations may be made at the regular room rate if space is available.​

  •   What should I wear?

    For your comfort, business casual is appropriate. We suggest you dress in layers as the temperature in the meeting rooms can vary considerably.​

  •   What happens if there is a schedule change?

    At times it might be necessary to cancel or reschedule a conference after receipt of a confirmation letter. The IIA will provide advance notice of any changes and in doing so will not be responsible for penalties related to the canceling or rescheduling of airfares, lodging, etc.​

  •   What if I change my mind?
    • Cancellations must be made in writing and may be emailed to CustomerRelations@theiia.org at least 4 weeks before the event start date to receive a full refund. Cancellation notifications via social media (e.g., posting on our Facebook page or a tweet) are not acceptable.
    • A per-person cancellation fee of US$495 is assessed for cancellations received from four to two weeks out from the start of the event.
    • No refunds will be given for cancellations received two weeks or less from the start of the event.
    • You may substitute another individual for the same event date and location without incurring the cancellation fee..
  •   How can I qualify for a free membership by attending an IIA conference?

    The IIA will award a one-year regular membership to any nonmember who attends an IIA headquarters-sponsored conference, including the General Audit Management Conference, the Gaming and Hospitality Conference, and the All-Star Conference. By remitting the nonmember price upon registration, you are eligible for a complimentary one-year gift membership. Simply complete the registration form in its entirety and submit it to The IIA. By doing so, you signify your agreement for a one-year gift membership. This offer is nontransferable and applicable only for attendees who paid full nonmember registration fees.

    Please note: This offer is available to persons who have not held an IIA membership in the past 12 months and reside in North America.

  •   How can I qualify for the Certified Internal Auditor (CIA) application fee waiver by attending an IIA conference?

    The IIA will waive the initial application fee (up to US$200 value) for those who attend select IIA-sponsored conferences.

    To receive a copy of the application fee waiver form, please send a request to CustomerRelations@theiia.org with proof of having attended an IIA-sponsored conference*, or submit a new incident on your Certification Candidate Management System (CCMS) profile. Prior to submitting your request via CCMS, you must submit a copy of your CPE certificate through the new Document Upload Portal.

    Once completed, submit your application through your CCMS profile.

    The application fee waiver offer is valid for one year from the course completion date. This offer cannot be retroactively applied, and no refunds for the application fees will be issued in part or whole.

    *This offer is not valid for attending an IIA Regional Conference; the Financial Services Exchange; the Governance, Risk, and Control Conference; or where otherwise noted.

  •   How can I qualify for savings at The IIA Research Foundation Bookstore by attending an IIA conference?

    Get 10 percent off your order and free shipping and handling in the United States and Canada when you purchase IIA-published Bookstore products on site during select IIA conferences. Or mail in your order using the special order form available on site at the conference. The mail-in offer is only valid for orders received by The IIA within two weeks of the program's completion date.​

  •   Who do I contact if I have a complaint?

    If you have any concerns you would like addressed, please contact The IIA’s Customer Relations team at:

    +1-407-937-1111
    CustomerRelations@theiia.org
    IIA Customer Relations
    1035 Greenwood Blvd., Ste, 401
    Lake Mary, FL 32746
    USA

  •   In my country/territory, I must apply for a visa to attend a conference being held in the United States, and that requires an invitation to the event. Can you send me an invitation?

    The IIA is happy to provide an invitation letter to accompany your visa application after full payment is received. We recommend that as soon as you register and pay the full registration fee, contact customerrelations@theiia.org with your request. You will receive a PDF printable file on IIA letterhead via an email attachment.

    If you requested the invitation letter but are unable to acquire a visa for travel, The IIA will refund your registration fee in full.