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​IIA Learning Frequently Asked Questions

Find answers to frequently asked questions about IIA Learning. 

Conferences
  •   How do I purchase a registration for an IIA conference?
    • We offer a variety of ways to register and pay for IIA conferences, which are typically two and a half day-events offered at locations around the United States. Choose the payment method most convenient for you:
      • Online: To register using a credit card, visit www.theiia.org and select the Training & Events tab. When you have located and selected your conference, simply complete your registration online. The IIA accepts American Express, Discover, MasterCard, and Visa.
      • Phone: Call Customer Relations at +1-407-937-1111 from Monday through Friday, 8:30 a.m. to 5:00 p.m. ET to prepay. If you request an invoice, a minimum deposit of US$495 per person is required at the time you make your reservation. The balance of the registration fee will be invoiced and payment is due prior to the conference start date.
      • Group Registration: To register a group of 4 or more, email CustomerRelations@TheIIA.org with each registrant’s name and contact information (address, telephone, email address), conference title, and date. Include a purchase order and/or contact information for payment. Group invoices will be sent, but individual confirmations will not be issued until payment is received.
    • To take advantage of special pricing (e.g., early registration rates), full payment is due at the time of registration.
    • If payment has not been received prior to the start of the event, The IIA reserves the right to deny entrance.
  •   Will I receive Continuing Professional Education (CPE) hours for attending an IIA conference?

    The Institute of Internal Auditors is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.

  •   How do I receive my CPE certificate?

    CPE certificates are e-mailed 4-6 weeks after the close of a conference.

  •   What meals will be served at the conference?

    Continental breakfast is provided each morning prior to the scheduled start time. There will be morning and afternoon refreshment breaks for full-day sessions, and lunch will be provided for full-day sessions or where expressly indicated.​

  •   What hotel should I stay at during the conference?

    Hotel information will be sent to you with a confirmation letter. A block of rooms has been reserved at a special rate and will be filled on a first-come, first-served basis. Please contact the hotel directly; remember to make your room reservations early and mention The IIA or the conference name to be assured a room at the special rate. After the allocated rooms have been filled, reservations may be made at the regular room rate if space is available.​

  •   What should I wear?

    For your comfort, business casual is appropriate. We suggest you dress in layers as the temperature in the meeting rooms can vary considerably.​

  •   What happens if there is a schedule change?

    At times it might be necessary to cancel or reschedule a conference after receipt of a confirmation letter. The IIA will provide advance notice of any changes and in doing so will not be responsible for penalties related to the canceling or rescheduling of airfares, lodging, etc.​

  •   What if I change my mind?
    • Cancellations must be made in writing and may be emailed to CustomerRelations@theiia.org at least 4 weeks before the event start date to receive a full refund. Cancellation notifications via social media (e.g., posting on our Facebook page or a tweet) are not acceptable.
    • A per-person cancellation fee of US$495 is assessed for cancellations received from four to two weeks out from the start of the event.
    • No refunds will be given for cancellations received two weeks or less from the start of the event.
    • You may substitute another individual for the same event date and location without incurring the cancellation fee..
  •   How can I qualify for a free membership by attending an IIA conference?

    The IIA will award a one-year regular membership to any nonmember who attends an IIA headquarters-sponsored conference, including the General Audit Management Conference, the Gaming and Hospitality Conference, and the All-Star Conference. By remitting the nonmember price upon registration, you are eligible for a complimentary one-year gift membership. Simply complete the registration form in its entirety and submit it to The IIA. By doing so, you signify your agreement for a one-year gift membership. This offer is nontransferable and applicable only for attendees who paid full nonmember registration fees.

    Please note: This offer is available to persons who have not held an IIA membership in the past 12 months and reside in North America.

  •   How can I qualify for the Certified Internal Auditor (CIA) application fee waiver by attending an IIA conference?

    The IIA will waive the initial application fee (up to US$200 value) for those who attend select IIA-sponsored conferences.

    To receive a copy of the application fee waiver form, please send a request to CustomerRelations@theiia.org with proof of having attended an IIA-sponsored conference*, or submit a new incident on your Certification Candidate Management System (CCMS) profile. Prior to submitting your request via CCMS, you must submit a copy of your CPE certificate through the new Document Upload Portal.

    Once completed, submit your application through your CCMS profile.

    The application fee waiver offer is valid for one year from the course completion date. This offer cannot be retroactively applied, and no refunds for the application fees will be issued in part or whole.

    *This offer is not valid for attending an IIA Regional Conference; the Financial Services Exchange; the Governance, Risk, and Control Conference; or where otherwise noted.

  •   How can I qualify for savings at The IIA Research Foundation Bookstore by attending an IIA conference?

    Get 10 percent off your order and free shipping and handling in the United States and Canada when you purchase IIA-published Bookstore products on site during select IIA conferences. Or mail in your order using the special order form available on site at the conference. The mail-in offer is only valid for orders received by The IIA within two weeks of the program's completion date.​

  •   Who do I contact if I have a complaint?

    If you have any concerns you would like addressed, please contact The IIA’s Customer Relations team at:

    +1-407-937-1111
    CustomerRelations@theiia.org
    IIA Customer Relations
    1035 Greenwood Blvd., Ste, 401
    Lake Mary, FL 32746
    USA

  •   In my country/territory, I must apply for a visa to attend a conference being held in the United States, and that requires an invitation to the event. Can you send me an invitation?

    The IIA is happy to provide an invitation letter to accompany your visa application after full payment is received. We recommend that as soon as you register and pay the full registration fee, contact customerrelations@theiia.org with your request. You will receive a PDF printable file on IIA letterhead via an email attachment.

    If you requested the invitation letter but are unable to acquire a visa for travel, The IIA will refund your registration fee in full.

Seminars
  •   How do I purchase a registration for IIA training?

    We offer a variety of ways to register and pay for IIA seminars, which are typically multi-day courses offered at locations around the United States. Choose the method that is most convenient for you:

    Online: To register using a credit card, visit www.theiia.org and select the Training & Events tab. When you have located and selected your course simply complete your registration online. The IIA accepts (American Express, Discover, MasterCard and Visa).

    Phone: To register by phone, call Customer Relations at +1-407-937-1111 from Monday through Friday, 8:30 a.m. to 5:00 p.m. ET. Our events are prepaid, however if you request an invoice a minimum deposit of $495.00 per person is required at the time you make your reservation. The balance of the registration fee will be invoiced and payment is due prior to the event start date.

    Group Registration: To register a group of 4 or more individuals send an email to CustomerRelations@TheIIA.org. Please provide each registrant’s name and contact information (address, telephone, email address), course name, date of presentation, and location. Include a purchase order and/or contact information for payment. Group registrations will not be processed until payment is received.

    In order to take advantage of special pricing, full payment is due at the time of registration. If payment has not been received prior to the start of the event, The IIA reserves the right to deny entrance.

  •   Will I receive Continuing Professional Education (CPE) hours for attending an IIA seminar?

    The Institute of Internal Auditors is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.

  •   How do I receive my CPE certificate?

    Within weeks of attending an IIA training event, you will receive an e-mail from The IIA with a link to the online evaluation. This will allow you to rate and provide comments about the event you attended.

    After completing your evaluation you will either receive a letter with the Continuing Professional Education (CPE) credit hours you earned or be notified that a letter will be mailed to you.​

  •   What happens if I leave early or miss a portion of an IIA training event?

    You will only receive CPE credits for the sessions you attend.​

  •   What if I change my mind?

    Cancellations must be made in writing and emailed to CustomerRelations@theiia.org at least 4 weeks before the event start date to receive a full refund. Cancellation notifications via social media (e.g., posting on our Facebook page or a tweet) are not acceptable.

    • A per person cancellation fee of US $495 is assessed for cancellations received from four to two weeks out from the start of the event or you may transfer your registration to a different offering within the next 12 months without incurring the cancellation fee.
    • No refunds will be given for cancellations received two weeks or less from the start of the event.
    • You may substitute another individual for the same event date and location.

    Fees, courses, and program content are subject to change without notice. At times it might be necessary for the IIA to cancel a specific seminar. Customers will be contacted regarding a refund or to make arrangements for future training.

  •   What happens if there is a schedule change?

    At times it might be necessary to cancel or reschedule a seminar after receipt of a confirmation letter. The IIA will provide advance notice of any changes and in doing so will not be responsible for penalties related to the canceling or rescheduling of airfares, lodging, etc.​

  •   We have a group of people at my organization that would like to sign up for an IIA training event, is there a group discount?

    Yes, for four (4) or more individuals registering for the same course, there is a discount available (excludes Deloitte and CIA Review courses). Please call our Customer Relations team at +1-407-937-1111 for details and to register.​

  •   What if I want to bring a course to my workplace?

    IIA offers on-site training options. Let us bring the training to you! Please visit our on-site training page.​

  •   What meals will be served at the seminar?

    Continental breakfast is provided each morning prior to the scheduled start time. There will be morning and afternoon refreshment breaks for full-day sessions, and lunch will be provided for full-day sessions or where expressly indicated.​

  •   Are course materials included in the registration fee? Can I get the course materials in advance?

    For your convenience, any materials used in your course will be waiting for you at the event when you arrive. ​

  •   What should I wear?

    For your comfort, business casual is appropriate. We suggest you dress in layers as the temperature in the meeting rooms can vary considerably.​

  •   What are the hours of my IIA seminar?

    Please consult the individual course listing on the website for start and end hours for your particular event.​

  •   What does it mean if a course has a prerequisite?

    To have the best learning experience for some classes, it is strongly recommended that you have the prerequisite knowledge or coursework noted.​

  •   How can I qualify for a free membership by attending an IIA seminar?

    The IIA will award a first-year regular membership to any nonmember who attends an IIA seminar. By remitting the nonmember price upon registration, you are eligible for a free one-year gift membership. Simply complete the registration form in its entirety and submit it to The IIA. By doing so, you signify your agreement for a one-year gift membership. This offer is nontransferable and applicable only for attendees who paid full nonmember registration fees.

    Please note: This offer is available to persons who have not held an IIA membership in the past 12 months.​

  •   How can I qualify for savings at The IIA Research Foundation Bookstore by attending an IIA seminar?

    Get 10 percent off your order and free shipping and handling in the United States and Canada when you purchase IIA-published Bookstore products on site during select IIA seminars. Or mail in your order using the special order form available on site at the seminar. The mail-in offer is only valid for orders received by The IIA within two weeks of the program's completion date.​

  •   Do you offer discounted airfare to IIA events?

    The IIA has arranged for discounted travel to and from The IIA’s 2015 conferences and seminars. The airline discounts are valid for travel booked three days before the event’s start date and three days post event.

    For Continental/United, book online at www.united.com and enter Offer Code ZVJW299784 when searching for your flights.

    For Delta, book online at http://www.delta.com and enter Meeting Event Code NMMG5 when searching for your flights.

  •   Do you offer rental car savings?

    Hertz Rent-a-Car

    Hertz is excited to offer best in class programs and benefits for members of The IIA.

    When making a reservation for business or personal travel, visit www.hertz.com, or call 1-800-654-3131 with Corporate Discount Number (CDP) 1910831.

    Also, sign up for a free Hertz #1 Club Gold membership and take advantage of exciting special benefits with the premier VIP express service in the car rental industry today.

    Bypass the regular rental counter and proceed directly to your pre-assigned vehicle, saving you valuable time.

    Complete one rental agreement for all your future rentals.

    Automatically enroll in Hertz’s frequent renter program and earn higher levels of Gold service, personal free day certificates, free upgrades and bonus frequent flier miles.

    Gold service is typically $60 per year per person; however, members of the The IIA enjoy this prestigious benefit at no charge. For more information on additional benefits or to enroll in the Hertz #1 Club Gold Program please click here.​

  •   Who do I contact if I have a complaint?

    If you have any concerns you would like addressed, please contact The IIA’s Customer Relations team at:

    +1-407-937-1111
    CustomerRelations@theiia.org
    IIA Customer Relations
    1035 Greenwood Blvd., Ste. 401
    Lake Mary, FL 32746
    USA

  •   In my country/territory, I must apply for a visa to attend a seminar being held in the United States, and that requires an invitation to the event. Can you send me an invitation?

    ​The IIA is happy to provide a customized letter of invitation to accompany your visa application after full payment for an event has been received. For those who require an invitation, we recommend that as soon as you register and pay the full registration fee for your chosen event, you may contact seminars@theiia.org with your request. Please be prepared to provide your full name as it should appear on your letter, mailing address, and event that you will be attending. You will receive a PDF printable file on IIA letterhead via an email attachment.

    In the event you change your mind or are unable to acquire a visa required for travel, The IIA will refund your registration fee in full or in part as follows:

    • Cancellations must be made in writing and may be emailed to customerrelations@theiia.org at least 4 weeks before the event start date to receive a full refund. Cancellation notifications via social media (e.g., posting on our Facebook page or a tweet) are not acceptable.
    • There is no cancellation fee for cancellations received more than four weeks out from the start of the event.
    • A non-refundable service charge of US $495 is applicable for cancellations received from four to two weeks out from the start of an event. You would receive a refund for the amount of your registration minus this US $495 service charge. However, this fee would be waived if another training program were to be purchased at the time of cancellation. If necessary, The IIA would issue another letter of invitation at that time.
    • No refunds will be given for cancellations received two weeks or less from the start of the event.
    • Requests for refunds will be processed within 30 days following a program.
eLearning
  •   What is an eLearning event?

    An eLearning event is an opportunity for you to broaden your professional internal audit skills through online training. This includes eSeminars, eWorkshops and webinars. More information and offerings can be found here.​

  •   How do I purchase a registration for IIA training?

    We offer a variety of ways to register and pay for IIA training. Choose the method that is most convenient for you:

    Online: To register for one of The IIA's training events using a credit card, use the online “Register” icon.
    Phone: To register over the phone, please call Customer Relations at +1-407-937-1111. Hours of operation are Monday through Friday from 8:30 a.m. to 5:00 p.m. ET

    It is important to note that payment for IIA training is due in U.S. dollars at the time of registration for the event. If payment has not been received prior to the start of the event, The IIA reserves the right to deny entrance. For programs conducted outside the U.S., applicable taxes such as GST will be added to fees.

  •   I registered for the event. How do I login?

    For webinars and eWorkshops, the login links will be sent out 24 hours prior and then again, one hour before the start of the session.

    For online seminars, login details will be separately two business days prior to the session, along with materials by email to the registered/paid participant.

  •   I did not receive a confirmation e-mail for the event, what should I do?

    If you did not receive a confirmation e-mail, please check any spam or quarantine folders that your organization may have to ensure that the e-mail was not filtered. If you still cannot find the e-mail, please call our Customer Relations team at +1-407-937-1111.​

  •   What if I change my mind?

    Cancellations must be made in writing before the event start date. The IIA's cancellation policy is as follows:

    • No cancellation fee for cancellations received more than four weeks out from the start of the event.
    • A non-refundable service charge of US $495 for cancellations received from four to two weeks out from the start of the event. This fee will be waived if another training program is purchased at time of cancellation.
    • No refunds will be given for cancellations received two weeks or less from the start of the event.
    All requests for refunds will be processed within 30 days following the program. Fees, courses, and program content are subject to change without notice.​

  •   Can more than one person in my organization participate through my registration?

    For our free webinars, you may have a group view the presentation, however, only registered participants will be eligible for CPE credits. For paid eLearning courses, such as eSeminars and eWorkshops, only the individual that is a paid registrant may participate.​

  •   We have a group of people at my organization that would like to sign up for a paid eLearning event. Is there a group discount?

    Yes, for four (4) or more individuals registering for the same eLearning event, there is a discount available. Please call our Customer Relations team at +1-407-937-1111 for details and to register.​

  •   What if I am interested in an eLearning event, but I cannot make the scheduled time?

    Webinars: Playback links are available within ten (10) business days after the event. CPEs are not available for playbacks.

    eSeminars and eWorkshops: Playbacks are made available to registered individual on a request-only basis. Please email elearning@theiia.org for the playback if you are unable to attend a session. CPE is not available for playbacks.

  •   What are the requirements to earn CPE credits?

    The requirements of the National Association of State Boards of Accountancy (NASBA) mandate the use of a “monitoring device to verify ALL participants are participating” to grant credit. Within the context of the eLearning event, questions related to the program will be presented. You must respond to at least 75% of these questions in order to earn credit. We will not be evaluating your answers to check for accuracy. The questions, which are tied to the content, are meant as a reinforcement method of key points and are for your personal benefit.​

  •   How do I receive my CPE certificate?

    CPEs will be emailed to those that qualify within 10 business days or less after the date of the event.

    For assistance with CPEs, please contact eLearning@theiia.org.

  •   What are the system requirements for an eLearning event?

    A computer and an Internet connection are all that is needed. You may use Windows Media Player or Real Player to view the webcast (both are not required). A high-speed connection is recommended. A dialup connection can work; however, lag time might be significant.

    For detailed system requirements, please visit:
    https://iiaevents.webex.com/iiaevents/onstage/systemdiagnosis.php
    After you have reviewed the system requirements, you can use the provided system test on that page to ensure compatibility.​

  •   What call-in phone number do I use for an eLearning event?

    Phone numbers are not available for webinars and eWorkshops; all audio will stream through your computer.

    For eSeminars, all registered attendees will receive dial-in information prior to the start of the course.

  •   I would like to print the presentation materials and take notes. Can I do this?

    For most eLearning events, you will be able to download the presentation slides once you have logged into the event.​

  •   Will I receive Continuing Professional Education (CPE) hours for attending an IIA seminar?

    The Institute of Internal Auditors is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.​

  •   Who do I contact if I have a complaint?

    If you have any concerns you would like addressed, please contact The IIA’s Customer Relations team at:

    +1-407-937-1111
    CustomerRelations@theiia.org
    IIA Customer Relations
    1035 Greenwood Blvd., Ste. 401
    Lake Mary, FL 32746
    USA

OnDemand
  •   Why was my purchase attempt declined?

    ​Please make sure your billing address matches the billing address for the credit card you are using.

  •   What are the recommended browser requirements?

    To avoid display issues, we recommend that you access the OnDemand courses on a desktop or laptop, using one of the following browsers:

    • Internet Explorer 9
    • Mozilla Firefox
    • Google Chrome
    • Safari 4
  •   Can I take a course on my tablet or smartphone?

    ​You may complete our OnDemand courses on a tablet, Mobile iOS, or Mobile Android. However, display issues may occur within the platform and the courseware.

  •   How long does it take to complete a course?

    ​Select a course thumbnail from the Course Catalog to display the associated Course Description page. The course Duration is listed on the left-hand side, below the “BUY NOW” button.

  •   I purchased a course. How do I access it?

    Please sign in at the OnDemand website, and the course thumbnail should be displayed below “My Active Courses” on your Dashboard. Select “Play” on the thumbnail to enter the course, and then select “Play” on the background image to launch the course.

  •   Can I leave a course and return to the same location?

    Yes. When you exit a course, your location is bookmarked. When you re-launch the course, a pop-up box will ask if you would like to resume where you left off. In order to return to your location, you must select Yes.
    Please note: Clearing your browser history prior to returning to the course may remove your bookmark.

  •   Can I print a copy of the course?

    ​No. You cannot reproduce any of the Intellectual Property (IP), nor make derivative works of the IP, without getting our express permission in writing. You do not have any rights to the IP except granted under these Terms or any other agreement you have with us.

CIA Your Roadmap to Success

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