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Assessing the Relevance and Reliability of Performance Information

Course Description

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​Auditors can make valuable contributions to improving government performance management by helping government agencies improve the relevance and reliability of performance measures and data. Public officials can then feel confidence that they are using the right performance measures to make decisions and their decisions will be based on reliable data. In addition, citizens can have confidence in public performance reports.

The course will begin with a brief overview of the various roles that government auditors may undertake in helping their organizations improve performance management and reporting. We will then focus on assessing the relevance and reliability of performance information, emphasizing reliability.

Participants will learn about the criteria that should be applied in determining both the relevance and reliability of performance data as well as clearly defining the audit objectives, scope and methods for carrying out this type of audit. Methods for testing performance data reliability will be presented along with case examples for conducting these tests drawn from the best practices of state and local governments. Finally, attendees will participate in numerous exercises including an exercise for developing an audit plan for assessing the reliability of performance data reported by government.

Course Duration: 2 day(s)
CPE Hours Available: 14
Knowledge Level: Intermediate
Field of Study: Auditing (Governmental)
Advance Preparation: 
Delivery Format: On-site Training (Group-Live)

​Performance Measurement: Relevance

  • Recognize when measures are aligned and why alignment is important.
  • Identify objective, scope, and methodology for conducting relevance and reliability audits.
  • Distinguish different criteria for testing relevance of performance measures.
  • Determine if measures are complete.
  • Identify performance measure change controls.
  • Recognize how to use helpful hints to ensure relevant performance measures.

Performance Measurement: Reliability

  • Identify features of a performance measures certification audit.
  • Develop an audit program to assess the reliability of performance data.
  • Determine how to Clear and specific performance measure definitions.
  • Ensure that measure controls are in-place.
  • Use source documents to verify data.
  • Use certification categories to document reliability status and improvement needs.
  • Recognize how to use helpful hints to ensure reliable performance data in your organization.

​Most courses can be delivered through on-site training. You might be surprised that the organization leading the profession is just as committed to the delivery of affordable training.

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