Print-friendly Course Description and Outline
Internal auditors spend the majority of their time communicating: speaking with and interviewing clients, preparing information for distribution, and deciphering information they have gathered.
Having effective communication skills is a necessity to be a successful auditor. And having solid interviewing skills will make the audit experience more pleasant and effective for both the auditor and the client.
Interviewing is part science and part art form, and this course is designed to help auditors develop the interviewing skills needed for establishing rapport and effective fact gathering. Participants will gain an understanding of how different communication styles impact both how a message is presented and received and how to effectively manage various communication styles and situations.
This interactive course will use lecture, examples, real-life case studies, and group exercises to help auditors develop interviewing and communication skills to be immediately implemented in interviewing situations and meetings. Additionally, handling conflict and difficult situations will be addressed.
This course utilizes the DiSC Assessment to evaluate participants’ communications styles.
|Course Duration: 2 day(s)
|CPEs Available: 16
|Knowledge Level: Intermediate
|Field of Study: Communications and Marketing
Auditors with at least 1 - 2 years’ experience in order to draw upon their professional audit experience.
|Delivery Method: On-site Training (Group-Live)
- Body language
- Tone and attitude
- Formal versus informal
- Establishing rapport
- Building relationships
- Understanding your audience
- Types of communication
- How style type impacts presenting and receiving messages
- Styles, behaviors, and preferences
- Identifying behaviors and working with varying behaviors
- Impromptu meetings
- Phone calls
Interviewing and Questioning
- Understanding the business
- Defining objectives and risks
- Establishing rapport
- Types, styles, and progression of questions
- Using guides and questionnaires
- Facilitating meetings
- Timing and location
- Formalities – length, rescheduling, follow-up, timeliness
- Being prepared
- Characteristics of a negotiation
- People versus problems
- Identifying alternative solutions
- Understanding positions
- Determining presentation style for audience
- Detailed versus “bottom-line” and everything in-between
- Visualization of data / information
- Understanding timing of presentations
- Fear of presentations – tips of the trade
- Organization of information – telling a story
- Getting to the point
- Readability and conciseness
- 5 C’s
- Voice – active versus passive
- Audit “speak” and lingo
- Visualization of information
- Length and the use of appendices
- Reviewing and editing
- Difficult people and situations
- Conflict situations
- Audit findings
- Thinking on your feet
Most courses can be delivered through on-site training. You might be surprised that the organization leading the profession is just as committed to the delivery of affordable training.
Contact us by calling +1-407-937-1388 or send an e-mail to GetTraining@theiia.org.