Print-friendly Course Description and Outline
Successful auditors are effective communicators, clearly conveying thoughts, ideas, and suggestions during meetings, presentations, interviews, and negotiations with audit customers and executives. As you move through your career, it’s important to develop your own communication style, learn how to respond to the styles of others, get your message across clearly, maintain poise, and project your own professionalism.
During this course, auditors at all levels will learn the best practices for presentations, interviewing, negotiations, and practice techniques for mastering public speaking.
Through facilitator presentations, group discussions, case studies, practical exercises, and individual coaching and feedback, participants will learn to see themselves as others see them, in terms of style and the impressions they create, and increase their ability to reach negotiated agreements in a wide range of audit situations.
The TRACOM Group is a workplace performance company. TRACOM is best known for their original development of the world-famous SOCIAL STYLE Model™, a proven model for building interpersonal and selling skills. The SOCIAL STYLE Model™ is used in this course.
|Course Duration: 4 day(s)
|CPE Hours Available: 32
|Knowledge Level: Basic
|Field of Study: Communications
|Delivery Format: On-site Training (Group-Live); Seminar (Group-Live)
The Communication Model
- Classic definitions of sender, receiver, medium, and message
- Application of the model to various types of communications
Social Styles and Communications
- Style preferences and behaviors
- Recognition of styles
- Impacts of styles on communications
- Communications between and among differing styles
Best Practices for Presentations
- Characteristics of presentations
- Types of presentations, including audit-committee presentations and opening, status, and exit meetings
- Presentation best practices, including organization of content, visual factors, and vocal factors
- Ways to handle fear of presentations
- Use of presentation visual aids
Best Practices for Interviewing
- Purposes for interviews
- Stages of the interview
- The interviewing relationship
- Listening skills
- Questioning skills
- Response skills
Best Practices for Negotiations
- Characteristics of negotiations
- Separation of people from problems
- Distinctions between interests and positions
- Creation of options
- Alternatives to negotiated solutions
- Strategies for hostile negotiations
Most courses can be delivered through on-site training. You might be surprised that the organization leading the profession is just as committed to the delivery of affordable training.
Contact us by calling +1-407-937-1388 or send an e-mail to GetTraining@theiia.org.