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Coming Soon! Promoting Organizational Improvement through Risk-Based Business Process Analysis

Course Description

Print-friendly Course Description and Outline

​Amongst the core principles for the professional practice of internal auditing is the principle: “Promotes organizational improvement.” The questions internal auditors need to ask themselves as an audit community is, “how do we promote organizational improvement during our internal audit engagements?” The answer, in part, lies ahead.

To be considered a valued-business partner to audit clients, leadership team, and board of directors, internal auditors need to understand the business, specifically, how every critical business process works. Just as IT cannot protect an asset that they do not know exists, neither can an auditor understand the risks without first understanding the process.

This course will focus on tactics which enhance the internal auditor’s capability to promote organizational improvement during every audit engagement by providing a comprehensive overview of the fundamental concepts and tools internal auditors can employ to evaluate existing business processes.

During this course participants will discover tools and techniques to assist in defining, measuring, analyzing, and improving the business process. Participants will utilize essential process improvement tools including SIPOC, RACI, and process maps while discovering effective techniques for evaluating and understanding processes.

Who will benefit from this course?

This course will benefit internal auditors, business and audit leaders, business process analysts, and risk management associates with 0-3 years of internal audit/consulting, who are experience-seeking guidance on evaluating business processes.

Course Objectives

  • Discover the fundamentals of process analysis and its relationship to IIA Core Principle #10 “Promotes Organizational Improvement.”
  • Evaluate the key activities for process improvement including defining, measuring, analyzing, and improving business processes.
  • Discuss the importance of utilizing critical thinking skills during the process analysis.
  • Explore the benefits of utilizing SIPOC, RACI, and process maps to effectively document the current and future state.
  • Recognize where efficiencies and value may be increased.
  • Communicate relevant observations and recommendations in a way that addresses risks and root causes.
  • Identify effectiveness indicators to measure internal audits success in positively promoting organizational improvement.
Course Duration: 1 day(s)
CPEs Available: 8
Knowledge Level: Intermediate
Field of Study: Management Services
Ro​ot Cause Analysis.
Advance Preparation: 
Delivery Method: eLearning (Group-Internet-Based); On-site Training (Group-Live); Seminar (Group-Live); Live Stream

​The Role of Process Analysis in the Internal Audit Process

  • Introduction to Process Analysis.
  • Process improvement objectives.
  • The IIA’s International Professional Practices Framework.
  • Core Principle 10 of the Professional Practice of Internal Auditing.
  • The IIA Global Internal Audit Competency Framework.
  • Common tools and techniques.

Evaluating and Understanding Processes

  • Applying critical thinking to process analysis.
  • Trigger events.
  • Identifying process objectives.
  • Identifying risks and the strength of associated controls.
  • Measures of success.
  • Developing a process profile for critical processes.

Employing SIPOC, RACI, and Process Maps

  • SIPOC: Process Description.
  • RACI Matrix: Responsibility Charting.
  • Documenting the process using process mapping.
  • Process analysis Roadmap.
  • Analysis and improvement of the process.

Applying Process Analysis Techniques during Internal Audit Engagements.

  • Defining the existing process.
  • Measuring the voice of customer.
  • Analyzing the effectiveness and efficiency of the existing process.
  • Identifying where efficiencies and value can be delivered through process improvement.
  • Commuting recommendations for addressing risks and root causes.
  • Adopting actionable key risk and key performance indicators.
  • Ensuring future state controls are operating effectively to maintain improvements.

​Most courses can be delivered through on-site training. You might be surprised that the organization leading the profession is just as committed to the delivery of affordable training.

Contact us by calling +1-407-937-1388 or send an e-mail to