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The Effective Auditor: Understanding and Applying Emotional Intelligence – NEW!

Course Description

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Have you ever encountered a “difficult person” while engaged in an audit? Do you wonder why your communications get through to some people but others seem to have heard a different message? Have you conducted audits with people from different cultures?

Auditors need specific technical skills to be successful in their jobs, but that’s only half the picture. They need to be able to deal with all kinds of people, too.

Research indicates approximately one-third of the difference between top and average performance is due to technical skill and cognitive ability. The remaining two-thirds is attributed to emotional competence.

In this course, participants will learn to improve their effectiveness with others by enhancing their emotional intelligence. Experiential activities will serve to strengthen the ability to:

  • Identify the communication style of others and tailor communications to their preferences.
  • Ask open-ended questions and improve listening skills to uncover information needed to conduct effective audits.
  • Use empathy and emotional intelligence to build engagement within one’s team and with clients.
  • Respond appropriately to emotionally charged situations.
  • Respect the norms and social customs of different cultures.
  • Identify opportunities and challenges of a multi-generational workplace.
Course Duration: 2 day(s)
CPE Hours Available: 16
Knowledge Level: Intermediate
Field of Study: Communications
Advance Preparation: 
Delivery Format: On-site Training (Group-Live); Seminar (Group-Live)

Emotional Intelligence and the Audit Role

  • Describe emotional intelligence as a key ingredient for success for internal auditors.
  • Articulate the key factors that determine a person’s success in the role.
  • Identify current strengths and developmental opportunities for emotional intelligence.

Communicating with Others

  • Describe one’s own communication style and its major strengths and weaknesses.
  • Recognize the communication style of others.
  • Describe methods to bridge to other communication styles.
  • Practice bridging communication styles.

Strategic Interviewing

  • List the steps to develop an environment which encourages people to share information.
  • Describe the process for a two-way conversation.
  • Develop open-ended questions to obtain information.
  • Practice interviewing and “listening.”

Sustaining Engagement

  • Explain how to use empathy and emotional intelligence to build engagement with both one’s team and audit clients.
  • Identify the factors that lead to team and client engagement.
  • List effective ways to respond to someone’s feelings.
    • Practice using empathy appropriately.
  • Holding Difficult Conversations – how to communicate a difficult message and respond when the receiver reacts with defensiveness.
    • State facts about emotions that influence difficult conversations.
    • Map the steps to take when having a difficult conversation.
    • Role play several different types of difficult conversations.
  • Managing Across Cultures – respecting norms and social customs of those from different cultures.
    • Identify 3 ways the U.S. business culture differs from other cultures.
    • Effectively communicate a message to a person from a different culture.

​Most courses can be delivered through on-site training. You might be surprised that the organization leading the profession is just as committed to the delivery of affordable training.

Contact us by calling +1-407-937-1388 or send an e-mail to

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