Print-friendly Course Description and Outline
Have you ever encountered a “difficult person” while engaged in an audit? Do you wonder why your communications get through to some people but others seem to have heard a different message? Would you like to increase your ability to remain calm and professional under pressure?
Auditors need specific technical skills to be successful in their jobs, but that’s only half the picture. They need to be able to deal with all kinds of people, too.
Research indicates approximately one-third of the difference between top and average performance is due to technical skill and cognitive ability. The remaining two-thirds is attributed to emotional competence.
In this course, participants will learn to improve their effectiveness with others by enhancing their emotional intelligence.
Soft Skills – Pathways to Success
The Effective Auditor: Understanding and Applying Emotional Intelligence is the third in a sequence of recommended soft skill courses for internal auditors.
For additional Soft Skills courses, please click here.