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The Institute of Internal Auditors North AmericaBreadcrumb SeparatorLearning and EventsBreadcrumb SeparatoreLearningBreadcrumb SeparatorMembers-only Webinar: Audit and Culture

IIA Members-Only Webinar Series

Audit and Culture

March 19, 2019
1:00–2:00 p.m. ET

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Join the author of the recently published book – A journey into Auditing Culture to explore how an audit of culture can really add value to the business. Should you undertake a culture audit, and if so how do you go about it? Where do you start? What documents should you request and how can you look at expected controls in this area? How can you look at design effectiveness – never mind operational effectiveness. Learn the answers to all of this and more by joining our webinar.

Sue Jex uses structured approaches that begin with your organization’s own strategy and establish the embeddedness of culture across all aspects of the business.

Learning Objectives

Delegates will understand how to approach a culture audit, how to undertake a risk assessment of culture, which documents to request, what questions to ask leaders and employees and how to structure the resultant audit report.

Topics / Key Words will include:

  • Auditing culture
  • Embedding vision and values
  • Behavioural risk

Course Duration: 1 hour
CPEs Available: 1
Knowledge Level: Basic
Field of Study: Auditing
Prerequisites: None
Advance Preparation: None
Delivery Method: Group Internet Based


Sue Jex
Director Culture and People Risk audit, Grant Thornton UK LLP

Sue Jex is culture lead within the Business Risk Services team at Grant Thornton and has designed the methodology for culture audit across the firm. She has undertaken culture audits across a number of firms and sectors, including at a major global retailer, and has undertaken HR value-added audits across many organisations, in both cases liaising at board level linking strategy and the achievement of business goals with culture.

Sue previously worked at HSBC as Group Head of Diversity and Group Head of Employee Relations, amongst other roles. As Head of Customer service and Culture, she developed an integrated and holistic approach to culture and client service, implementing business wide and driving through to delivery. The culture programme saw the bank move from bottom to top of the industry customer satisfaction index in just two years.

She also helped to develop the brand and marketing strategy of HSBC globally, working on the launch of “The World’s Local Bank.” She is BA (Hons), a Fellow of the Chartered Institute of Certified Accountants, and a Fellow of the Royal Society of Arts and outside of Grant Thornton is a Board Director of Amnesty International.