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​The IIA OnDemand Frequently Asked Questions

Q: Why was my purchase attempt declined?
A: Please make sure your billing address matches the billing address for the credit card you are using.

Q: What are the recommended browser requirements?
A: To avoid display issues, we recommend that you access the OnDemand courses on a desktop or laptop, using one of the following browsers:

  • Internet Explorer 9
  • Mozilla Firefox
  • Google Chrome
  • Safari 4

Q: Can I take a course on my tablet or smartphone?
A: You may complete our OnDemand courses on a tablet, Mobile iOS, or Mobile Android. However, display issues may occur within the platform and the courseware.

Q: How long does it take to complete a course?
A: Select a course thumbnail from the Course Catalog to display the associated Course Description page. The course Duration is listed on the left-hand side, below the “BUY NOW” button.

Q: I purchased a course. How do I access it?
A: Please sign in at the OnDemand website, and the course thumbnail should be displayed below “My Active Courses” on your Dashboard. Select “Play” on the thumbnail to enter the course, and then select “Play” on the background image to launch the course.

Q: Can I leave a course and return to the same location?
A: Yes. When you exit a course, your location is bookmarked. When you re-launch the course, a pop-up box will ask if you would like to resume where you left off. In order to return to your location, you must select Yes.
Please note: Clearing your browser history prior to returning to the course may remove your bookmark.

Q: Can I print a copy of the course?
A: No. You cannot reproduce any of the Intellectual Property (IP), nor make derivative works of the IP, without getting our express permission in writing. You do not have any rights to the IP except granted under these Terms or any other agreement you have with us.

Q: How do I receive my receipt?
A: Your receipt should be received via email upon purchase. It is also available in the notifications area of your OnDemand page. If for some reason you did not receive your receipt, please email ondemand@theiia.org.